From beginning to end, customer service is a 10/10! The…read moreinitial booking, I had questions so I called and the representative helped me with a quote and reservation over the phone. I was notified a few days in advance of the estimated drop off time which was accurate. The driver walked me through the process with instructions on how to load, lock and secure. Delivery, EXCELLENT!! Pricing, REASONABLE!!! (no hidden fees) Communication/Tracking, ACCEPTABLE!!! We have no complaints and recommend UPack to anyone moving from state to state!!!

This is the absolute worst moving company in the business. They lie from the beginning to the end…read more They tell you that you have a "concierge" that deals with your move that never answers you after your initial contract. They then lie on the phone about the contract and pressure you into signing a contract without reading what it says which is not what they verbally say. When movers arrive....a day late, they charge you TWO times as much as they quoted because they think they can stick you when you are vulnerable. I will spread the word everywhere about how horrendous this company is. Do not use them under any circumstances.

I really don't understand so many negative reviews. Everyone was professional and pleasant. They…read morewere BUUUUUUSY. But made an online reservation for a van do finally drop off some furniture to Savers. Pickup like was long but again everyone was friendly. Drop off was even simpler. I accidentally filled up with gas all the way but whatever. Good experience overall. Cheers

I have never rented a U-Haul before and the whole moving thing can…read morebecome very overwhelming not to mention trying your best to make sure move in unison. When I got there they had the truck gassed up, All fluids , tires , etc.. all taken care of when I got there not to mention the cleanliness of the truck both inside and out.. I was impressed with the professionalism and care and overall great service that I was given. I recommend the Henrietta location for all your moving needs. Eric S.

Moral of the story is everything worked out well, thank goodness, however there were a few bumps in…read morethe road no pun intended, along the way. I booked the U-Haul online over a week in advance and there were no issues, there was an 15 foot truck available, the day I needed it, at the time I needed to pick it up and it seemed everything was copacetic. Background info, I was packing up my apartment on the very last day of my lease and driving my stuff 500 miles away into my new place; a new tenant was moving in the following day so it was so essential to have everything out of the apartment this day and I had tons of furniture. This was all supposed to go down on a Monday morning and on Sunday, late afternoon, we received a phone call from U-Haul to let us know they did not have any 15 foot trucks but they were going to accommodate us by upgrading us to the 20 foot truck for free and that our rental would be ready to be picked up no later than 6 pm that Monday night. PANIC MODE STARTED THERE. First things first, I hired a moving company to load my U-Haul and they were scheduled to arrive at 8 am Monday morning, U-Haul was scheduled to be picked up at 7 am that morning so the phone call letting us know we wouldn't be able to pick it up until after 6 pm that night was 12 hours TOO LATE. I had already received my confirmation e-mail stating that a 15 foot truck would be ready and able to be picked up at 7 am so this was a huge mistake. In addition, I did not want a 20 foot truck, again, we were driving 500 miles over bridges and busy turnpikes, 5 feet extra was not a desirable feature. So U-Haul strategically called us to let us know about this change in vehicle size moments before they closed for the day, so when I called them back to fix this mistake, there was no one at the facility to speak with. Therefore, I had to call the main U-Haul line and speak with automated systems for several minutes before reaching an actual person, who still had no affiliation with this specific U-Haul location. I expressed to the person on the phone what had happened and why it was absolutely pertinent that we pick up the vehicle by 7 am Monday morning due to the fact that I had scheduled movers coming to load everything into the truck at 8 am. U-Haul told me that they do not see why there was a discrepancy with my original order and that there were plenty of 15 foot trucks able to be picked up at 8 am Monday morning. This entire ordeal was confusing and because I was speaking to a representative who was strictly basing their information off of computer inventory I was skeptical. If there were 15 foot trucks available at the time I booked this, why did I receive a phone call saying I couldn't pick the truck up until that night and why was I told I needed to pick up a 20 foot? The person on the phone assured me I would be all set but without having her at the specific facility, looking at my truck again, I was nervous. When we arrived at U-Haul at 8 am Monday morning our truck was luckily there waiting for us and ready to go and the process to pick it up went fairly smoothly. We had paid $12 or so for some furniture pads and it is not clearly stated online but these are only rentals, you cannot purchase these pads. They were very large and did a good job protecting my furniture while in the truck. Just to give some insight on the sizes of the trucks; I had a 15 foot truck which fit a queen size bed, frame, headboard, large dresser, desk, bedside table, lingerie chest, three area rugs, tv stand, 60 inch television, a sofa, large television stand, coffee table, pub table, at least 6 plastic bins, a bike, four fold up tables, a few duffel bags and some other small items and we still had a little bit of room in the truck, it fit a TON and to be honest the strategic packing job was done by the moving company that I hired. The truck did not run great, and that was very nerve-racking while being on such a long trip, lets just say we were very excited to make it into my driveway. The cost of the rental was by no means cheap, over $300 and we did purchase insurance for around $50, so worth it considering the cost of repair any damage had been done. Really the only hiccup was receiving that call with the wrong time and the wrong truck, luckily I was able to straighten that out with a phone call to the main U-Haul line but if they weren't successful this would have been a very different post! Happy Moving!

Owen (?) At the long pond road unit was so patient and calm and helpful. Clean facilities, plenty…read moreof products.

A HUGE thank you to Wes at Penske from Home Depot in Greece. Wes was very pleasant to work with,…read morefriendly, and helpful! He helped turn a very stressful day into a much better one and we couldn't be more thankful. Please see the negative review I left for U-Haul, it mentions at the end how Wes was able to turn everything around for us after an awful experience with a competitor. For U-Haul: "Sadly, this is the first negative review I have ever written. But I hope I can steer someone else away from a negative situation before it is too late. We have tried to work with U-Haul three times now and every time it has been a nightmare. Although it is on us that we tried to put our trust in this company, we should have known better after the first time. The best word I can think of to describe the employees at U-Haul is INCOMPETENT. If I could give U-Haul 0 stars I would. U-Haul is the epitome of terrible customer service. They called my boyfriend with less than 24 hours' notice to let us know that the truck we rented was no longer available, but we would have one at another location that is a smaller size for tomorrows move. I completely understood this, things happen. I called to speak with them about this new reservation, I was put on hold a couple times for almost 10-15 minutes at a time. I am not sure if this was the customer service rep's first day, but she continually put me on hold for long periods of time, throughout this I remained calm and patient. At the 31st minute of this phone call I was hung up on. So, I then had gotten someone else on the line and re-explained the situation. This representative also could not answer my questions, so she passed me along to her supervisor, Theresa. Theresa was happy to let me know that the new truck that they reserved for us at the new location was no longer available for us. When I asked why...her response basically was that it just is that way and then ended up using the excuse because it wasn't meant for the type of move, we were doing? Instead of trying to resolve the issue she preferred to try to disconnect the call at which point I admittedly became very upset. I have never spoken to a customer service representative in such a way because I do too work in customer service and understand that things can happen. I understand that all companies handle things differently but when it is the company's fault and the customer is TRYING to work with you to make both sides happy, you should be able to come up with some sort of resolution. At this point I very quickly understood why the rest of my phone calls went so horrible. How can I expect employee's under this individual to be capable of handling a customer service position when the manager can't even explain an adequate sentence to me for the reasoning behind all of this. Honestly, I would have settled for her to even try and attempt having the brain capacity to come up with a solution. At this point I thanked Theresa for her help and hung up the phone. We tried calling back later to get another reservation on the board, after 40 MINUTES I somehow was unlucky enough to end up on the phone with Theresa again. At this point and much frustration, we agreed to not waste any more time with U-Haul because we are moving tomorrow. In a way this was a blessing to happen because this led me to call Penske Truck Leasing immediately after. I spoke with the rep and explained our situation. The rep was happy to book a last-minute truck for us with his company. It was quick, easy, and seamless. He made sure to make a very stressful situation right when it wasn't even his mess to clean up. Please be aware of using U-Haul, moving is already stressful enough. I HIGHLY recommend Penske Truck Leasing if they are in your area!" Thank you again Wes!

From the owner: Save Up To 20% When You Reserve Online Today!…read more Free unlimited miles on one-way rentals and savings with our moving supplies. We offer clean, newer trucks, professional assistance and guaranteed reservations for your moving or business needs.

I work for a trucking company in rochester ny . I recently had work done on my tractor at decarolis…read moreon silverole dr Henrietta ny , now it's Penske . I just would like to give a shout out to Eric who works nights and all the guys that work there . They did a amazing job on all the repairs that were done to my tractor and completed the repairs a lot quicker than I thought And did more than was requested . The last time I took my tractor to decarolis on Colfax street in Rochester ny ( now Penske) . It took them months to do repairs and they didn't finish all that was requested. I will continue to take my tractor to the silverole location and encourage others as well . Thanks to all of you . 5 stars !!!!!!!!

48 hours later and this outfit can give us the truck size that was reserved......but.....the check…read moreengine light is on and there is no air conditioning. However, these folks were pleasant, unlike the ones on Lake Ave. We accepted a smaller vehicle since they said they don't have the ability to scan the truck to see why the check engine light is on. This concludes our dealings with Budget for the rest of our lives, thanks for the memories.

Was charged an additional 42$ for 12 in gas and a 30$ refueling charge even though I filled it…read moreright next door before bringing it back. Will find any reason to charge you more

Horrible experience with these folks. A Budget truck was rented for a move. A phone call was…read morereceived saying the previous renters were keeping the truck for a week. After much searching Budget located a truck at this establishment. Upon arrival they refused to release the truck. After being rude and unhelpful the three men attending to the one car to wash continued to talk trash from the other room. "I answer to Vic Allen, not Budget". Well, Vic Allen you run a business like a bag o garbage.

Tried to rent a budget truck here and felt in danger the whole time. There was a fight right…read moreoutside the car wash involving one of the employees - the cops were called. I had to wait while they sorted out the fight, then left to wonder if he would come back since he was gone by the time police came and left. Following that, the manager refused to help attach the hitch despite budget documentation clearly saying the would help. He threatened to walk inside if I wasn't more cooperative. Apparently reading to him was being disrespectful. PLEASE avoid going here at all costs.

Employee Chauncey went out of his way to help us. We were super tight on time and he made sure we…read morehad everything we needed even though it was two minutes to close. The man needs a raise. Thank you again for an amazing employee

Very friendly staff Easy to work with I rented a enclosed…read moretrailer. The guys knew the inside space so I was sure to get the size I needed Easy pickup. Out of there within 10 minutes Not the biggest selection so I'd advise to reserve online

Wonderful moving company. I've already recommended to a close friend who used their services and he…read morewas very happy with them. From what I know, I believe this is a family business and it shows. The staff is very friendly and helpful. The movers were polite and worked very hard. It also seems that the owner is very hands on which is very hard to find with some companies. When we moved we didn't have any breakage but, we did purchase insurance just in case. As with any moving company we knew the risks and wanted to protect ourselves but the guys did a great job with no breakage! The rates were also very reasonable. I highly recommend this company for your next move, you won't be disappointed!

Highly professional and quality service. They took care of all the things to be moved with care …read more They work together as a good team and move things swiftly and carefully. Hire these guys. They are the best.