I didn't know how many stars to give because the guy that did the work was good, it was his boss that was 1 star. Here is the scoop. We are renters. Had high water bills suddenly. Had to get the landlord to schedule someone to detect the leak. It was an underground leak from the meter to the house. Once the leak was detected, the landlord scheduled Superior Plumbing to fix it. The plumber had a deep hole dug next to the driveway. He was under the assumption we were the homeowners. I went out and asked him if he already had payment info from my landlord and he said no. He then called his office but afterwards he went back to work so assumed he had the payment issue resolved. He did work hard and long on the issue and resolved it. However when he was done, he told us he could not reach the landlord to get payment info. He asked if I would call the landlord. I did and just got voice mail. He put me on the phone with his boss who was very angry the landlord was not answering his phone and proceeded to say the 3 of us, my boyfriend, landlord and me were in collusion to rip them off. His boss was saying "This guy worked 12 hrs and he is not going to get paid!" (That would be the guys ENTIRE work day--he was at our place for a few hours) He was saying we just were so wrong for this guy not getting paid. Like I could magically get in touch with the landlord! So he said he was going to have the guy dig up the ground again and cut the pipe totally and we would have NO water! OR just take the meter! (We had water before he did the repair--just was leaking causing a high water bill) But they were going to leave us with NO water! That would be uninhabitable conditions! It was getting dark and I just wanted this to be over so I paid the guy myself. I still never received an apology when the landlord did call them the next morning and paid. read more

High repair cost for something that didn't need to be repaired. They came out to test my water pressure valve regulator and said it was reading 95psi and quoted $750 to repair and charged a $85 diagnostic fee. I got Paramount Plumbing to come out and they realized my outdoor hose was plumbed before the water pressure valve which is why the original reading was high. They showed me the proper hose spigot to use and my actual water pressure reading is 65 psi. They said my water pressure valve is fine and quoted me $450 if it needed to be replaced. read more

Don't waste your time or money with Superior Plumbing!! I called Superior Plumbing because my water heater was not heating. At first I was happy with how quickly the plumber, Jason, was able to come out to take a look at it. However, after looking at it he could not tell me what was wrong with it and then proceeded to tell me that I needed to replace my water heater for $4,300. And if I did not tell him right then they would not be able to help me. He also told me that cleaning it (for $600) would probably fix the problem but since my husband had opened it to take a look, it had been "compromised" and therefore he could not clean it. It felt like he was trying to pressure me into buying a new water heater but couldn't give me a good reason why. This interaction gave me a bad feeling, so I called another plumber. He identified the issue within seconds and was able to fix it immediately. It was an issue with the exhaust pipe and the water heater was perfectly fine. So either Superior Plumbing is incompetent and doesn't know what they are doing or they were trying to cheat me and replace a perfectly good water heater. I called Superior Plumbing multiple times after this interaction trying to talk to someone and ask for a refund. I spoke with Alicia, a receptionist, a couple times and she gave me attitude for calling. Each time they told me they sent a message to the service manager but I never received a call back. I will never use Superior Plumbing again - their plumbing service and customer service is awful! Don't waste your time or money! read more

Would not ever use Superior Plumbing in the future. Sure seems like they run a scam with the warranty coverage. They installed an AO Smith water heater for us in Oct 2018. Now, a bit over 5 years later it had error messages several times and wasn't making hot water for a period of time but then would correct itself a few days later. We always use Alliance Plumbing out of Suwanee (fantastic) but since the water heater was installed by Superior and was supposedly under warranty we had to deal with them. The plumber was fantastic and very professional, it's the company that is unethical. Dispatch fee of $89 in addition to $478.68 for the 40 mins of labor to replace the Gas Control Valve that was under warranty! A scam. Do not use this company, use Alliance Plumbing, they are wonderful, ethical, and very reasonable. read more

Superior Plumbing - Invoice - Plumbing Near Me - Kennesaw, Georgia

Superior advertises 24/7 services but an emergency call at 10:45 PM was answered by their answering service that stated that the company did not provide service outside of normal operating hours. I can take your number and have them call you in the morning was the final statement. A lot of help! No stars as far as I am concerned but the site will not let you post unless you add a star.. read more

I was charged $870.86 for a routine water leak by Superior Plumbing. Yes, it was on September 6 (Labor Day) and the plumber did a quick, good job. I was in a bind and had to, at that time, agree to the cost. After calling SP, I was told the Manger would contact me by phone. He never did. Also, another call let me know: (1) SP does not charge extra for holiday work; and (2) SP would not breakdown the charges (labor plus parts). I understood the $89.50 Dispatch charge, but the 781.36 cost was absolutely price-gouging. The leak was inside the meter box and need on a 1-inch fitting, which took no longer than 45-minutes. Three neighbors who saw the truck at my home, later commented that they too, had either paid an exorbitant bill to SP, or were quoted a ridiculous price. This is a local Trust Dale firm which advertises extensively. BEWARE! read more

Called this company to snake a shower drain which took them about 20 minutes to remove hair.....charged over $400 for this service which I felt was outrageous especially since I was out of town and they apparently took advantage of my wife....called to speak with their manager every day for a week regarding the charge amount without response and was told by a receptionist he was the only one in the company that could address my concerns....finally got a customer service supervisor after 5 days who stated she would get back to me in 2 business days and have the manager call me but she never got back with me nor did the manager ever call me or my spouse ... Would NEVER use this company again or recommend them as their communication is horrific and nonexistent and their pricing for a simple service is beyond excessive....would have left zero stars if the option existed read more

If I could give this place zero stars, that number would be too many. STAY AWAY from this business!!! They are in it to make a quick $79.50 regardless if they do the job or not, and they always bank on the NOT part. I should have followed my first mind when I cancelled the initial appointment when the rep told me about the $79.50 just to take a look at the job. I asked for a ballpark price to reconnect two faucets, but she claimed she did not know because it could take more labor and there could be other issues. However, when their tech came to my home, Jason had a large IPAD with every price point the company has to offer to the tune of $2,000 just to reconnect two faucets after I had some countertops installed!!!??? Why? Because EVERYTHING is either missing or wrong when it was all working properly and just fine a day and a half ago. When I told Jason to forget it and let me square the bill, he stated he would be right back. I assumed he was going to place his materials in the truck and bring me the invoice. After about ten minutes, I decided to go outside only to discover Jason coming from my backyard. He looked guilty and nervous when I asked him what was he doing. He claimed he was checking the water pressure. He made no mention to me that was his intention prior to leaving and I did not ask him to do this. After checking my security cameras, it is still inconclusive as to exactly what he was doing back there. But at least it is recorded if something goes awry! This business is feeling a little sleazy to me. I caution you to think more than twice! I found this company on TrustDale, but now, I am second guessing Dale too. All I can do is appeal to my fellow Yelpers. BUYER BEWARE!!!!! read more

Too expensive! I had Refigerator leak from the tube of the refrigerator that sends the water to make ice to the refrigerator. They estimated $1300 ! All I needed was a new rubber tube vfrom the wall to the refrigerator! It just had a hole in it!!! read more

I had used Superior Plumbing in the past but have found prices now are really high. Had numerous minor things repaired and was fine with the service and the plumber was very courteous and friendly. Spent $997.18 and was charged a $89.50 dispatch fee I was not told about when I made the appointment. If I spend almost $1000 on services I should not be charged a dispatch fee. Will probably go with another company next time. Total charged$1086.68. read more

The actual guy who came out and did the work was fine although he did NOT wear a mask.. short version is my wife was cussed at, threatened,and called a crook by his supervisor.. who wasnt even man enough to apologize when he found out that she was exactly right.. we will never use such an UNPROFESSIONAL company again.. I would steer clear of them. Oh yeah the supervisor lied to.. im a business owner myself and I would fire his ass... again tho, the actual guy who came out was fine.. no issues. read more

I called this plumber today to install a toilet that I bought at Lowes. They told me that there would be a $79 service fee just to show up and I agreed. The plumber got here and told me the cost would be $450 to install a self purchased toilet. Now, I have had over 5 toilets installed over the last 10 years and in fact had two installed at our rental property just a few months ago and that only cost $225 which is a fair charge, but $450? Absolutely not. I know what they have to do and it only takes about 45 mins to complete the job. So anyone out there who wants to have a toilet install, don't call these guys. They know once they show up and you really need a toilet, most people cave in. We just called two other companies in Atlanta that offered to do the installation for $225 on the dot. Do you research. read more

Total rip off. Charged over $900 to replace the internal parts of three toilets. I learned later I could have had three whole new toilets for that amount but my toilet was leaking from the tank and I thought I was desperate. AND they didn't even waive the service fee. read more

I must say that I was very impressed with Superior Plumbing's professionalism and customer service. After reaching out to another company and even sending them pictures of the issue, they never responded to my email, calls or texts. I reached out to Superior and the scheduled my appointment for the following morning. The dispatcher called me about 30 minutes before our technician (Chris) arrived. I will be using Superior from now on for our plumbing needs. Thanks so much for your professionalism! read more

After sixteen years, the sewage ejection pump in our basement started to fail. My family was already impressed with Superior plumbing, as they had replaced both water heaters in our house (each of those had lasted from 10 to 13 years). We knew Superior to be quick, friendly, and professional. And their pricing is on-target for industry standards (though I wish the industry would voluntarily drop their pricing). Would you believe they actually took scheduling calls on Sunday? And that their representative showed up to the house early on the appointed day? (Yes, he called first.) He finished replacing the ejection pump (and lid) in under three hours, and cleaned up everything before leaving. All in all, a job well done. I wouldn't hesitate to recommend their service. read more

Way overpriced, tried to charge almost $700 for a basic sink reconnect. No new parts or sink, that's literally reconnecting what is already there. Called another plumber and had it done for $175. read more

On time, great plumber. Company was a negative. Call out $80, two MOEN single handle Posi-Temp 122B cartridges $214 ($100 on internet). Cost of parts and call out $294. Bill was $773. Agreed to the price because I initially believed the parts were expensive. One hour labor for installation of two cartridges was $479 (two bathtubs). Whether by the job or by the hour, this charge was excessive. After 3 days, no call back from the company. Regret not checking these reviews before hand. read more

We called Superior out to a water leak coming through our floor last Saturday. When the plumber came, I told him we also had a roof leak and showed him a water spot on the ceiling. I asked if the two could be related and he said, "no". He cut 3 holes in our wall and could not find leak - he got in attic and said the water on the floor must be from the roof leak - charged us $400. 4 days later our entire ceiling was covered in water dripping through ceiling onto the bed below. The roofer replacing our roof that day got in our attic and said there was indeed a pipe leak and that the attic was covered in water. We called the same plumber back out - He said it would be almost another $400 to repair the pipe that was leaking - We said we already paid $400 three days earlier for them to tell us there was no leak - his response was, "well I didn't fix anything, now I have to charge you to fix it". I stated that he told us there was NO LEAK when we paid him $400 three days earlier and now we have significant damage. His response was, "well that's not my fault". He asked if I saw the leak when I was in the attic and I told him that I did not climb over the rafters to look at the plumbing and that I paid HIM to do that. We called the office and asked to speak to a manager - they said we had to request this with the plumber. I told them that we had a disagreement with the plumber and that we were not confident that he would have a manager contact us. I told the plumber multiple times that I wanted him to have a manager call me and he kept asking me why. Before the plumber left, my husband made sure that he knew we wanted to speak to a manager. After he left, I filled out the online contact form to have someone contact us - The woman (Erica) responded to my request that I was not present at the house at the time the plumber was there on the second day and that they would only speak to my husband that was there - She said they had not heard from my husband that he wanted to speak to a manager. That same day, my husband followed up with the email and told her that he DID in fact tell the plumber multiple times that he wanted to speak to a manager and that he was requesting AGAIN to have someone call him. She responded that he would hear from someone in 48-72 hours. Tomorrow will be day 5 and we have YET to hear from a manager!! TERRIBLE customer service - rude dispatchers - questionable ethics - WOULD NOT RECOMMEND ! ! ! read more

We had a major leak in our hot water heater. This company was highly recommended by another home repair contractor we've used. They responded quickly, were there when they said they would be, installed a new water heater in a matter of hours. We were extremely pleased. I liked their professionalism, expertise, and quick response. read more

Absolutely do not recommend this business. Just as many other reviewers posted, this company charges a "visit" charge of $89, which is not applied towards the work. Then they charge an astronomical amount to diagnose your plumbing problem, regardless of whether they can repair the problem. Their plumber could not repair my toilet clog with the augur, but never tried to use a snake. My plumber came out afterwards, used the snake, and cleared the clog; got the toilet flushing. The clog was many feet down from the toilet, yet their plumber told me I had to get a new toilet. Installing a new toilet would have done nothing to unclog the pipes beyond the toilet. All in all, their company charged me $481 for the plumber to spend 35 minutes using the augur and to tell me I had to get a new toilet!!! So I got no repairs and faulty advice for $481. Totally a ripoff. read more

NOT UPFRONT AND HONEST, AS THEY CLAIM TO BE. SUperior plumbing refuses to give a set price per job. Only after they have come out, charged their service fee and opened up your plumbing, will they give you a price. At that point you are in a bad position and will be more likely to overpay just to get the job done with. They are also rude on the phone saying that they 'are busy enough and don't need the business.' That's fine, they won't get mine or likely anyone else who reads this post. read more

I used Superior Plumbing a few times in the distant past and loved them. A couple years ago I called for a leaky toilet problem and was told about the trip fee. I was taken aback because I've never had a trip fee before, and it was really high. I guess Jay Cunningham no longer owns Superior Plumbing because he wouldn't do this. Anyway the guy came out to look at the toilet and said that I would need a brand new toilet. I never did get the new toilet because when I further inspected the issue, turned out all it needed was a tank to bowl gasket. Won't be using Superior Plumbing anymore. There are other good plumbing companies out there. And some do charge a trip fee but not as high as Superior Plumbing does. read more

This company charges a dispatch fee to send a technician to your house, which is quite standard, but then charges that fee in addition to the actual high cost of the repair to be done! All other service companies we have ever dealt with deduct the visit charge from the total cost if their quote for the job is accepted. On the plus site, the technician was courteous and friendly, although he did not wear a mask, which we would have appreciated. We will not be calling them again. read more

Superior texted me a photo and bio of their employee before he arrived which made me feel very well informed. They answered my call on Sunday even though it wasn't an emergency and set my appointment up for the next day. I'm very happy with Superior! Joel did a quick and great job fixing my faucet. read more

If you use this outfit after my warning, you will regret it. They charged me $400 to come and look. They quoted me $4000 to fix. Plus, it was going to be 3 business days before they could start. I called another plumber who came out 2 hrs later. They fixed my problem and left within 3 hours. The total cost was $150. I called Superior Plumbing back and asked to speak to a manager. 4 times I called. Never got a call back. These people are crooks. read more

We called to get a quote for sewage line replacement. They told us that the quote would cost $80. Then the plumber arrived, and they said that the $80 was the dispatch fee, and we would need to pay an additional $360 to get the quote. Since I won't do business with companies that lie to me, we ended up having to pay $80 for absolutely nothing. I'm beyond angry. read more

OK - so I have used this company multiple times. They can get out to your house in an emergency and next day. I like to get things done as soon as possible. The last two times I have needed a plumber, recently and today, they sent the same person. A simple running toilet cost as much money to fix as a new designer toilet would cost. And, I had to call them an hour later because the toilet would not stop running. I asked them to send a different plumber to fix the problem when I returned from my trip. When I got back, I bought the replacement instant hot water device for the kitchen that had gone bad. They sent the same plumber when I called to fix the toilet against my request, and I had asked for a quote to install the device while the plumber would be here. Against my better judgement, I allowed him to do both jobs. Because of my busy schedule I left to leave him to do the two hour job. He called asking if he could use part of the old one because he did not have a long enough screw - I had no clue. I came home when he called to finish. Looked quickly and did not notice that he had torn the rubber out of the garbage disposal, that had nothing wrong with it. As I looked at this, I realized the thing was put in crooked, there are major indented scrapes on the rim of it and chips out of the edge of the granite counter top. EEK. Fool me once...Fool me twice, I blame myself. But, no more. read more

Superior plumbing sent a technician to my home and charged me $80. The technician informed me that I would need to buy a whole new system upwards of $4,000. after I paid my $80 I got another plumbing company by the name of men Cena plumbing out to my house and they identified as a $20 part in had me up and running in a couple of hours majority of the time was going to get the part. highly do not recommend Superior plumbing they are a rip-off they just want to sell you a new system and their customer service is very disappointing. read more

I have used this company for several of my properties and I will never call them again. Their management and staff are extremely rude and non-responsive. I have also had issues where the service technician would have to be called back to repair again. Don't waste your time with this company. Call Sundial Plumbing instead. Their management cares about their customers and I have seen a huge difference in their service. read more

Came on time. Even tried to come early but I didn't get msg. He was very quick and made sure everything worked right. I would definitely use them again. read more

I had a split copper water pipe that was against a stud. I opened the dry wall and found the problem. Superior came out and quoted $350 to cut out a 6 " section of copper pipe and put in a new piece. Materials=~$20, time for a competent plumber = ~30 minutes. That's a pretty impressive billing rate. I explained my problem over the phone, assistant said they cannot even give me a ball-park figure, plumber must come out and look (for $37.50 call out fee). Plumber came out and told me book price for replacing piece of copper pipe is $350. They will always get you for the callout fee - I guess they are banking on you using them no matter what they quote as you're already on the hook for the call out fee. read more

I had my adventures with the Cobb County Water Authority, reviewed here: http://www.yelp.com/biz/cobb-county-marietta-water-authority-acworth#hrid:wk6qrY0JQYJZCZ5-v9s0RQ . I wrote a spin off to that review, which is this review you're reading. I had to call a plumber to try to fix my water issue. I opened up the directory and took the first plumber I saw, which was Superior Plumbing. I have heard of them before on the radio. Maybe that helped the decision to go with them. The plumber they sent was Darryl. He seemed knowledgeable and looked eager to solve the problem. My wife said he was good looking too. Maybe if I wasn't home, that's how porno scenes get started. Since our water issue was a unique one, he stayed 3 hours to figure out the problem. Since he couldn't figure it out, he called his supervisor and his colleagues to brainstorm the solution. He even talked to Cobb County Water to figure it out with them. Later we found the solution. It was a simple solution and was the fault of the Water Company. Honestly, I think I figured out the solution. I pointed out something non-obvious, and it boiled down to bad UI design. Even though he stayed for 3 hours, he did not charge a dime for the time he stayed with me. Since he didn't do anything to fix the problem, he said he couldn't charge me for it. He only charged me the diagnostic fee, which was only $30. Their slogan is, "Honest Plumber." I think they live by that slogan. They did look honest, and they genuinely cared about giving the best solution for us. Also, they sent the plumber quick. I called around 3:30 PM, and they sent the plumber first thing in the morning the next day. read more

I called them and they set up the time with their standard service fee. I have terrible water pressure in my house. I told the service man on arrival what my problem was and he had no clue what it could be. I know we have a calcium issue here in Canton do I expressed my opinion that it may be related to that.....this guy had no clue. Each thing he tried cost $200+. At $700 I had to stop. And it still isn't fixed. I'll never use these them again. How can you send a plumber to a customer who can't trouble shoot to resolve the problem. I could have replaced the water heater for that! read more

I wish had looked these guys up on Yelp prior to calling. A few months ago, we moved into a new house and I needed a shut off valve installed for a new dryer pronto. The price was outrages but with everything else I had to deal with moving into a new house and not liking to mess with gas and needing to wash my clothes, and I figured for that price, it would at least be done right. I told the guy where the gas enters the house and he stated he wouldn't need to mess with that. I told him I didn't want the whole house smelling like gas. 'It won't' he said. Ten minutes later I walk downstair and am hit in the face by the smell of gas. In his defense the gas detector in the next room did not go off and the smell dissipated after 30 minute or so, so I am sure it was safe whatever he did. I found that the cut off valve had extended the pipe to the point where now the dryer has barely enough room to open its door, he could have mentioned that maybe given some alternatives prior to install, but he did not. Then he messed with the ventilation duct a minute, got it attached but still a mess, called me over and said 'I want to point this out to you, you might to do something about this duct'. And then I found out the price he quoted didn't include the 40$ trip charge. Next he insisted on quoting me for a new hot water heater while he was there, and stood there trying to scare my wife the the thing is about to blow up its so old, and quoted a price that was 50% higher than the Home Depot charges for their most expensive, higher capacity, internet enabled water heater installed. So now I am stuck with dryer in an awkward place and it only cost almost as much as the dryer itself to get the cut off valve installed. So much for getting it done right. Two stars instead of one because they did respond within a few hours of calling, and their has been no leaks or gas smells in the few months it has been installed. read more

Charged $770 to remove a toilet and run a cable to unclog a pipe. He was here 1.5 hours.

The plumber showed up on time, reviewed the problem and presented a quote. The company is very reputable and professional. The reason for low rating is due to the price I was quoted as related to the work needing to be done. read more

I called to get someone to come out to check the water pressure in my house. I explained to the woman who picked up the phone that I keep on having leaks all the time, and trying to find the reason. She said it's going to be $62.50 for someone to come out, then she asked if I had any leaks, and I said no. All of the sudden her tone of voice changed, and told I am taking her time, and she transferred me to a manager. The manager came to the phone, and didn't even let me talk, and said "I have been listening to the whole conversation " The problem was that I didn't have any leak, in order for them to charge me hundreds of Dollars. read more

Scheduled an appointment with a plumber because my tankless water heater was not working. They explained that there was a charge of $62.50 for the service call. However when the plumber arrived he did absolutely nothing. He promptly explained that it would be an additional $376.00 for him to diagnosis what's wrong with the water heater. If this is true why wasn't it explained during my initial phone call? What am I paying the $62.50 for? I guess this is just an appearance fee. I even wrote a letter to the service manager explaining my disappointment in the lack of service that was provided, but they didn't respond. It appears the lack of customer service extends to the management as well. They advertise themselves to be "the honest plumber". In my experience they are neither superior nor honest. read more

Our experience with Superior Plumbing spans two different houses and multiple different plumbing needs (including having a new gas line installed for a gas grill) and we've been extremely satisfied each time. Today's experience is yet another example of their great service and focus on the customer. We've been in our current home for less than three years and woke up this morning to an active leak coming from the floor above through the ceiling of our kitchen/living area. With a new-build home less than three years old, the first call was to the builder's warranty department and we got the "call the company that did the plumbing during construction" brush off. I called that company and they were quick to tell me that A) they don't make service calls and B) their work was only warranted for two years. Seems to me that you can warrant parts for a limited time but a business who stands behind their work would warrant it much longer...but I digress. Pursuing this with the construction plumber or the builder was getting me nowhere, so I called Superior. They took my information, checked the calendar and had a licensed plumber at my house within two hours. In addition, I received an email with the name and photo of both the contact I spoke to at their office and the plumber that was headed to my home. I LOVE that... Jason H arrived quickly, listened to the details and did a careful eval of the guest bath area, laundry room and master bath. He isolated and corrected the most probable cause of the leak: a poorly seated/poorly sealed master shower drain. He reseated and resealed the drain, ran the shower for several minutes to test for the leak. No leak. Success!! I not only appreciate the resolution to the problem, I appreciate how truly helpful and just plain nice everyone is - Jay, working in their office took my call and got the ball rolling and Jason H, who was cheerful, professional and absolutely customer focused. Their prices are absolutely fair, especially in an emergency situation. While I believe the problem is now fixed, water leaks are tricky - but if any more show up, I'm wasting no time with anyone else. I'll call Superior. read more

The technician told me that to install a water softener system will shorten the life of my water heater. I called in to complain and Superior Plumbing sent me a 1994 article based on salt water softener system and I have told the technician my is a saltless system by Pelican PSE2000. They really don't know what they are doing and never called me back. That $37.50 they charged me will cost them more in return. I don't mind paying but not for something they cannot back it up. read more

Superior Plumbing - Plumbing Near Me - Kennesaw, Georgia