We tried to do our research to find a trustworthy, reputable company to install our paver patio. While the initial visit went very well, and seemed too good to be true, things started going downhill. We were promised a design drawing for the layout of the patio and an estimate. We were emailed the estimate a few days later, but no design. After we inquired about the design drawing, we were sent a quick sketch on a napkin. After we looked through the product catalog, we picked the type pavers we wanted. We were promised that they would come over to use a garden hose to shape the exact design we wanted, and then give us a contract to sign. Days went by with no word from the company. We had to reach back out and were told that we didn't need the contract before hand, but if we wanted a copy he could email it to us. We asked for the emailed contract, which was promised to be emailed the next day...never received it. My husband took off from work not 1 but 2 days waiting for them to come by to design the patio shape with the garden hose. They failed to show up, when my husband inquired why they didn't show up, we were told there was a family emergency. We are VERY understanding people, but just call or text us to inform us as to what is going on versus not showing up. Finally he comes by, at dark with an extension cord to "shape" the patio. It was too dark to see anything, but we were promised they could do any shape or design we wanted. The next day, my husband and I took our own garden hose and shaped the patio to our exact liking. My husband even did a professional sketch of the patio design to scale, so there would be no misunderstanding. The patio was promised to be started and finished, cleaned, etc by 5pm on a Monday. Monday comes and two workers arrive at 9am to remove the sod and prep the area. Well, the stones did not arrive until about 3pm. Another day my husband wasted taking off of work. It poured that entire afternoon and throughout the night. That Tuesday they arrive around 9am and ask for my approval of the curved design. To my surprise, it wasn't even close to what we had laid out our sketched. Plus it was over 25 sqft smaller than what we were quoted and promised. The design was supposed to be a double curve, but what they laid out was more of a slightly straight squiggled line and another curve. I showed him a photo of exactly what I wanted, but he said their saw doesn't allow for curves like that. So 1) how do thousands of other people have curved patios? and 2) if it wasn't a possibility for them, why were we told it was no problem. We were told due to the heavy rain, that they couldn't finish the patio because the ground was too flooded, and they would ensure we got the curved design we wanted on Wednesday. Well when we arrived home Tuesday, the patio was done...not the design we wanted, and 25 sqft smaller than what we were promised. Upon calling the owner, we were told that the pavers we chose only came so many sqft per pallet. If we were told that upon the initial estimate, we would have ordered another pallet to ensure we had the patio of our dreams. Basically we were told there was nothing we could do about the design not being what we wanted, unless we spent more money to purchase another pallet of pavers to recut the stones for a more curved look. Our yard was left with concrete in it, sod ruined from the wheelbarrows, and sand just dumped all over the patio, instead of watered in the cracks and swept like how we were promised it would be left. The next day our patio started shifting apart from the wet ground, and because the sand that was put between the pavers and fence washed away. The edges of the "curve" were jagged and not flush. Not the professional job we thought we were paying several thousand dollars for. Another week passes, and they ask when my husband gets off work so they can come by to repair the perimeter. Then they text and ask if he can actually leave work early (again) so they can work on it earlier in the day. Another 2 days passes. They finally arrive today, and the foreman promises he will stay onsite while the repairs are being done. Well 5 minutes later, I see the foreman drive off. They put concrete around some of the perimeter, though it has already washed away from one side by the fence. They "fixed" some of the uneven edges, but now other edges are uneven. I'm so sick to my stomach that we paid so much money for a job that looks so unprofessional. We are so unhappy and no longer even want to go in our backyard. Due to my daughter's medical issues, we have been saving the past few years for our dream patio to make our backyard oasis, now it has become our backyard nightmare. The miscommunication, failure to follow through on promises, and lack of professionalism has been outstanding. read more
