TL;DR: Management: You need to hire more people.
Agree with the majority of previous comments - and I'm wondering if management even bothers to read these reviews because nothing changes. I usually go to a barber for my cuts, but I needed a cut same day within a few hours. Made an appointment, arrived 15 minutes early. Three people working. Guy calls me over to his chair. Gives me a great cut. No problems. Noticed that he and another stylist took turns answering the phone and greeting walk-ins.
3 weeks later, on a Monday morning, I again need an immediate cut and decide to give them another shot. Two women working, one was doing a woman's hair, the other (the new girl) was covering the front desk and answering the phones. New girl/receptionist/stylist says to me go ahead and sit down in that chair (pointing to the chair closest to the reception with a gown thrown on top). So I walk over to the chair and I'm standing there like WTF, as she continues to talk on the phone taking another appointment. I sit in the chair as a GROUP of tourists walks in and asks for haircuts for 3 people. She says she'll be ready to cut their hair in 15 minutes, so now I'm thinking she hasn't even started with me and she's already planning on being done and cleaned up and ready for the next person in 15 minutes? Those people leave, phone rings, and she takes that call. Finally she walks over to me, asks what I want, and I reply - realizing that she will never pay attention to me - I say just clean it up. She starts measuring my hair and guess what? Yeah - another phone call! And of course the other woman working has no intention of answering the phone. New girl takes the call, then returns to me and just starts cutting, clearly showing signs of being over-whelmed. Cutting in a manner that you knew she was racing against the clock. Granted, she was friendly and was trying her best, but clearly she needed help and the other woman was acting like she could care less. She asks if she can just use the clippers and I say whatever works for you, just clean it up. She starts cutting and - you guessed it - another walk-in that she has to attend to. She returns to cutting my hair, and this nonsense of being interrupted continues for 10 minutes after which she stops, says she's done cutting my hair. WTF?A?A? I have no idea what the back looks like, she never gives me a mirror. By this time I'm just like let's get out of here. My appointment was for 11:00. While standing paying I look at my phone - it's 11:15. She probably spent 5 minutes cutting my hair. Hair cut was mediocre at best, but what do you expect for 5 minutes. Given more time and attention she probably could have done a better job. Had to get it recut by a barber a few days later.
Hire more people!!!! read more
