Bad experience and would not go back. Here is why…read more I had scheduled a time/day to get my hair cut. The stylist took 6 hours (no exaggeration) to do my hair. It got to the point where it was 10:00 p.m. and I just had to leave. I couldn't take it any more. She didn't even finish my hair all the way and she made me very uncomfortable. It wasn't until the next day that I realized just how bad my hair really was. My roots were not even touched and my hair was very uneven. To say that this was the worst haircut/dye that I have ever received, is an understatement. So naturally, I decided to go back to the salon and just ask them to fix it. I didn't make a big deal about it at all and I would have been fine just getting it fixed. Upon entering the salon the following day, I spoke with Jeff and explained my situation and how I requested to have my hair fixed. Jeff then proceeded to tell me that I would have to pay for another appointment...I politely explained the situation again and requested that my roots just be touched up and my uneven hair trimmed. Jeff stated he would have to speak to his supervisor (maybe, the owner?), Melissa and I would be contacted. Was I contacted? Nope. In fact multiple times I had to follow up and send multiple pictures to finally get another appointment scheduled. Luckily, when I came in and got my hair fixed, a new stylist fixed my hair and I was pleasantly relieved. It should be reiterated that no one including the supervisor, Melissa, the owner, or anyone ever contacted me to apologize including when I came back in person to get my hair fixed. In addition, I should also point out that whenever a stylist leaves the salon, the company sends out emails, and at times will explain why the stylist left. For one particular stylist, the email stated, "XXXX has left Willow Sage Salon on unfortunate terms. Her conduct has not been in line with our values, and we cannot continue working with her." In my opinion, this is unprofessional and these type of things should be kept in house. There is no need to air dirty laundry out to the public. By doing this, it doesn't reflect positively on the business and raises questions about the company and business practices. To summarize, all of this could have been easily avoided and I wouldn't have posted a review if better customer service would have been implemented. The owner or supervisor-anyone should have contacted me, apologized and resolved the problem immediately by booking another appointment. I shouldn't have had to continue to follow up multiple times etc. I will never go back. Do not recommend.

I loved this place. I set an appointment kind of last minute not hoping to find anything, but I…read moredid. I was so nervous since I hadn't been to a salon in many years, but she was amazing! She listened to me and cut my hair exactly how I wanted it. I was so pleased. The vibe was very chill and home like. I loved it and would strongly recommend!

The best hair salon in the area if you are looking for a "lived-in blonde" color. I first started…read moregoing to this hair salon about 2 years ago when another high end salon in the area completely ruined my hair. Over the past two years, my hair has never looked better! They were able to fix the coloring from the other salon. I've seen both Sarah and Sally both are wonderful. Sally is now my go-to girl. So happy that I found this place! The salon itself is cute and bright inside. Check them out if you're looking for someone skilled in balayage highlighting.

Update: I was contacted by the salon quickly after this review. I kindly did not return the call…read morefor medical reasons. Also, I failed to mention I was impressed with the fact my 1st phone call was answered by a person and appointment booked at that time. She also kindly saw me arrive and greeted me at the door as she kept order all around her. Great customer service. So these experiences rate 2 stars

I absolutely love Kristen! I lost my hairdresser and I was so sad to start the whole process over…read moreagain. I researched a bunch and found Kristen - She was a God send! She knew exactly what I wanted when I showed her inspo pics and understood immediately. Also, her easy going demeanor makes you feel comfortable as a first time client and she knows her craft well. So happy I found someone I can regularly rely on (super responsive as well and gets me in). FYI - I get a short haircut with blonde "balayage"- Krisen paints around the face to give it that pop

KSM Hair Loft is amazing! Kristen is funny, super lovable and down to earth. She listens to what…read moreyou want and that is such a wonderful attribute for a hairdresser. She is a master at what she does! Not over processed, healthy, blonde hair!! Thank you, Kristen -- much love!

First time here and Emily listened and did an amazing cut and color. I've never had this pretty of…read morea color so evenly done in years. I felt very pampered by her.

I was highly impressed with this place! They are friendly with great hospitality from the moment…read moreyou walk in. From the great head massage you get with your hair wash to the lovely products they use while styling your hair, you will not be disappointed! I will definitely be back soon!

She is amazing. She takes care of you & your problems. She uses healthy products!read more

Sun has been my go-to since 2016. She is the only person I trust to color my hair. She's an expert.read more

I have been going to this salon for over 12 years. Nathalie is the best beautician and always takes…read morecare of me. There are other services in the salon like spray tanning, nails, massage, a wonderful jewelry repair person, and some cute shops. Everyone is so nice and helpful.

Kindal has been cutting and coloring my hair for 12 years…read more She is the best. She listens she is patient and she is extremely professional and gives amazing advice on products to use to make your hair healthy. She is extremely flexible if you need to change an appointment and always communicates when she needs to make a change with your appointment( which is very seldom) She is very friendly and I have always been extremely happy with my hair. So if you need an amazing hair dresser look no further. She takes amazing care of her clients. My husband and I both go to Kindal. She is the best!!!

Tuyen works hard to serve her clients and does an amazing job... When you're in her chair, she…read moredoesn't rush to get you done... She makes sure you're satisfied before moving on to the next customer... She's been doing my hair for over a year and I don't see me going anywhere anytime soon... Great vibe and music too...

Ha Is absolutely amazing. I've been going to her for years and as such several of my friends are…read morenow going to her. My daughter even drives in from Austin. Moved here from Arizona and I was actually flying back every 6 to 8 weeks just to get my hair done by my girl. Once I found her I was set! Her color is the best.