Tiffany is amazing! She is always positive and works so hard. She always makes me beautiful! Love…read morethis place!

Always have a positive experience with the knowledgeable staff. Treat me like I'm their only…read morecustomer.

I visited this Ulta just before closing and entered the store at 7:58 PM while the doors were still…read moreopen. I already knew exactly what I needed and was walking toward the back when an associate abruptly told me they were closing. I calmly explained I knew what I was getting and asked if someone could help. Another associate was very kind and told me I could go ahead and grab my item, which I appreciated. Unfortunately, the first associate walked away once she realized I would be her next customer, which felt dismissive and unprofessional. If customers are not meant to enter before 8:00 PM, the doors should be locked accordingly. Once a customer has already entered during operating hours, basic courtesy and professionalism should still apply. I remained calm and respectful, but the interaction made me feel unwelcome. This was disappointing, as Ulta usually provides better customer service.

Mouton's is the best! Shay is my personal favorite! So nice and always walk out feeling like a…read moremillion bucks!

I'm sharing my inspiration photos alongside the actual results I left this salon with, because the…read moredifference is unbelievable. I booked a full highlight and arrived at 11:45 for a 12:15 appointment. I sat in the stylist's chair and we spent a solid 20 minutes going over my hair, my expectations, and multiple inspiration photos. I was told the look I wanted was completely achievable. However, the results were uneven, patchy, and visibly over‑processed, with harsh light bands and inconsistent placement clearly visible at the top and sides of my hair. This is not a subtle issue. . . it's a full highlight that looks nothing like what was discussed or shown in my inspiration photos. During the appointment, I voiced concerns about needing more foils, a root smudge or shadow, and some actual color, because I didn't believe using only bleach and toner was appropriate, but I was reassured that everything was on track. When the stylist finished, even she acknowledged the visible striping and said she "needed more time" and "should have done more foils," blaming the front desk for not booking enough time to complete the service properly. That is not the client's responsibility. I requested a refund due to the clear quality issues and the stylist's own admission that the work wasn't done correctly, but the salon refused. I'm now having to pay another professional to correct the uneven, over‑processed areas. It's honestly shocking that a salon would treat clients this way instead of standing behind their work. Save yourself the stress. Stay away from this salon. I'm sharing my experience so others know what happened and what the response was when I asked for a fair resolution. I literally look like Kelly Clarkson's 'Miss Independent' album cover.

Been having V. cut my hair for about 6 months. She always does a great job and it's easy to get an…read moreappointment even if you wait too long like I always do!

I'm new in Euless and i saw good reviews of this salon especially of V, she was busy so Anne did my…read morehair and she did a good job, she was very detailed and thorough, they were very busy as lots of people coming in and they had to multitask, it took 3 hours to have my hair done but i don't mind cause i didn't have to go anywhere. i think i have my go to salon now. V and Anne are very welcoming and friendly. They did a good job too.

I loved this place. I set an appointment kind of last minute not hoping to find anything, but I…read moredid. I was so nervous since I hadn't been to a salon in many years, but she was amazing! She listened to me and cut my hair exactly how I wanted it. I was so pleased. The vibe was very chill and home like. I loved it and would strongly recommend!

Bad experience and would not go back. Here is why…read more I had scheduled a time/day to get my hair cut. The stylist took 6 hours (no exaggeration) to do my hair. It got to the point where it was 10:00 p.m. and I just had to leave. I couldn't take it any more. She didn't even finish my hair all the way and she made me very uncomfortable. It wasn't until the next day that I realized just how bad my hair really was. My roots were not even touched and my hair was very uneven. To say that this was the worst haircut/dye that I have ever received, is an understatement. So naturally, I decided to go back to the salon and just ask them to fix it. I didn't make a big deal about it at all and I would have been fine just getting it fixed. Upon entering the salon the following day, I spoke with Jeff and explained my situation and how I requested to have my hair fixed. Jeff then proceeded to tell me that I would have to pay for another appointment...I politely explained the situation again and requested that my roots just be touched up and my uneven hair trimmed. Jeff stated he would have to speak to his supervisor (maybe, the owner?), Melissa and I would be contacted. Was I contacted? Nope. In fact multiple times I had to follow up and send multiple pictures to finally get another appointment scheduled. Luckily, when I came in and got my hair fixed, a new stylist fixed my hair and I was pleasantly relieved. It should be reiterated that no one including the supervisor, Melissa, the owner, or anyone ever contacted me to apologize including when I came back in person to get my hair fixed. In addition, I should also point out that whenever a stylist leaves the salon, the company sends out emails, and at times will explain why the stylist left. For one particular stylist, the email stated, "XXXX has left Willow Sage Salon on unfortunate terms. Her conduct has not been in line with our values, and we cannot continue working with her." In my opinion, this is unprofessional and these type of things should be kept in house. There is no need to air dirty laundry out to the public. By doing this, it doesn't reflect positively on the business and raises questions about the company and business practices. To summarize, all of this could have been easily avoided and I wouldn't have posted a review if better customer service would have been implemented. The owner or supervisor-anyone should have contacted me, apologized and resolved the problem immediately by booking another appointment. I shouldn't have had to continue to follow up multiple times etc. I will never go back. Do not recommend.

Amazing experience! You were patient, professional, and made my teenage daughter feel comfortable…read moreand confident. Her hair looked beautiful and held up perfectly. We'll definitely be back. Highly recommend!!!

Thank you so much for the time you spent on Hannah's hair. She is so excited and looks amazing. We…read moreappreciate you fitting us in! What a great experience and beautiful result!

if you are looking for Anne (Annie) Wright my number is 5104028488…read moreI no longer work at this salon. text or call me for an apt.

Anne is the BOMB! She fixed my fragile hair after going to Myra Tello for a couple of blonde…read morebalayages. It was so fragile & breaking but Anne took care of it & made it look great & healthy. It's actually growing again.

Love Lay'la so much! She cares for your hair and she is super very personal! She did a great job…read moreinstalling my wig.

I got my hair cut with Layla about a month ago and let me tell you, my hair has NEVER grown so…read morequick!! She's is super attentive, passionate and just good vibes all around! definitely recommend you will NOT be disappointed! Thank you for giving my flat hair all the volume and making it look amazing!!