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    Supercuts

    2.9 (17 reviews)
    ModerateHair Salons
    Closed 9:00 am - 6:00 pm
    Updated 1 month ago

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    Right Side & part of back. chopped up &  in at least 3 inches in a haphazard way. Back hacked off  straight across that way to other side.

    If I could give it -10 star , I would. I see the other bad reviews & Im guessing its the same hairdresser, who should promptly give up her scissors. Absolutely HORRIBLE experience . Hair was destroyed by hairdresser who was also , amazingly, also the manager. Left salon with wet hair & didnt discover til I was at home. Went in with just below shoulders long thick hair & came home to a catastrophe. My regular hairdresser lost her job to Covid so went to Supercuts. I visited this location last month & had my hair done by Brenda & it came out great. I asked the new hairdresser to follow her cut, with long layers & trim 1 inch & not go beyond that. Should have been easy enough. I came home to the worst chop job I have ever seen. The layers on one side of my head is about 5 inches long from the top & the other about 9 inches from the top. I can just barely get it into clip, which is how Ill have to wear it for now. The back was just picked up & chopped straight across. Instead of the light layers that were there, the new ones were chopped into the thickness of my hair by about 3 inches leaving a thin layer of hair underneath This will take almost a year to grow out. I am beyond pissed. Upon filing a complaint, I spoke with the owner & she said that her hairdresser "ALWAYS gives good cuts & has NEVER received a complaint". I was also told that I was being " aggressive" when I was doing a great job of severely holding back my temper. Never once was I offered an apology. I guess its Ok for their employees to destroy your hair , but its NOT Ok for YOU to be pissed. And to mke matters worse, I was then told she could only refund $18 out of a $33 Bill which included $28 ( Wash,haircut) $5 (Tip) . I advised I wanted ALL of my money back. She then referred me to the East Haven branch for the refund. I ended up with $28 because the tip portion doesnt show on the receipt. So this hackster still got a tip. The manager at the E.H. location agreed that it was a terrible job & was only able to fix the back a bit. The rest was totally unreparable without going down to a short cut which I refused. I asked her to speak to the owner about this, as she was not empathetic at all with me. No apology or anything from the owner. Nothing. When you own a business you better make good to your customers. Its your business that is at stake. If you are there simply to collect the cash & care zero about customer experience, then go do something else. If I could go back 24 hours I would grab the chance. I now have to the expense and bother of purchasing hair extensions until my hair grows out, which I personally think the owner should pay for. My hair looks like a 5 year old was let loose with scissors. I could have done a better job myself. This person should NOT be allowed to cut another head in her lifetime. Since the owner thinks she's so great, apparently she's not going anywhere soon. If she were my employee, she'd be removed immediately. See my pics of once past the shoulder , all one length thick hair. THIS is a 1" trim. NOT worth the risk. DO NOT go here.

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    8 months ago

    One stylist. Taking online appointments out of order. What should have taken me 10 minutes ended up taking an hour +. Do better!

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    Paul Mitchell The School North Haven - Presentation table

    Paul Mitchell The School North Haven

    2.7(51 reviews)
    2.7 mi
    $

    I have gotten my hair done several times at a Paul Mitchell location in another state. Never had an…read moreissue. I love going there because I'm not picky and I like for people to learn. I was in CT for a bit so decided to make an appointment while I was around. I got a full head of highlights. My hairdresser was quiet but nice. I found it odd I wasn't asked how light I wanted to go, especially when the instructor came over and asked her if I wanted dimensions or not. I was waiting to see what her answer was cause she didn't ask me! I answered myself. Anyways, the coloring came out very well. I like it, I get lots of compliments. I have never encountered anyone before who is so aggressive with hair. I have thick hair, it tangles but nothing crazy. My hair wasn't brushed before the bleach. The teasing of my hair was a bit rough but when it came time to washing the bleach out of my hair and brushing it I have never been on so much pain. I had unintentional tears coming out of my eyes, and was gripping my chair. My hair was being ripped from my head. The blow drying with the brush was also very painful, almost walked out with my wet hair. Never have I ever experienced anyone this aggressive with my hair. My scalp was sore for 2 days after. Will be cautious to return.

    Today I went to Paul Mitchell School in North Haven,Ct. I had root touch up,full highlights and…read morelowlights,toner, wash cut and blowout. Tamia did my hair she had help with the foils Mosley helped her. They did an amazing job. I loved how nice they were.. they did an amazing job. Tamia was very nice and gentle and had to make sure everything was done, correct. I love my hair it came out so nice and smooth and soft. Great job !!! A 10!!! Miss Lisa was their supervisor. She also did an amazing job with them. Great instructor. She cut my bangs. They came out so good. The school is an amazing place. I love coming here Thank You Paul Mitchell School in North Haven, Connecticut for another great experience. 3/20/26

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    Paul Mitchell The School North Haven - Honored Guests at Grand Opening 2004.

    Honored Guests at Grand Opening 2004.

    Paul Mitchell The School North Haven - Winn Claybaugh signs copies of his book, "Be Nice Or Else" with Future Professionals looking on.

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    Winn Claybaugh signs copies of his book, "Be Nice Or Else" with Future Professionals looking on.

    Supercuts - hair - Updated May 2026

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