I found this place when the lady used to go was closed on a day when I desperately needed to get my…read morebrows done. Bana is a consummate professional and made my brows look beautiful. I got so many compliments from my family the last time I went home, that hasn't happened since I left home a year ago. Will come here until I graduate. Thank you Bana!

I see Natasha. She's the bomb.com always doing what I ask if i want short that month, or arched…read more She is professional, but fun and communicable. Happy to have been seeing her for my eyebrows for 10+ years. Even the atmosphere is on point in the salon always.

It seems as though this state is losing Black estheticians so I decided to look for someone who…read moreworks for themselves, and came across Ariel. Her shop is located in the Phenix salon suites (go right past the front desk and immediately take a left, she's at the end of the hall on the left). Her space is well maintained and she is nice but the five stars are for the extremely (and I mean *meticulous*) thorough Brazilian wax she gave me. I am not a stranger to waxing as I have done it for at least a decade, but she made sure no hair was left behind, using hard wax and then strips to ensure my happiness. I was thoroughly impressed. I prefer sugaring but I didn't have any of the skin rawness that sometimes happens with rushed jobs. She is on par with other waxers in the area like Tommy's. I highly recommend her.

I had a not so pleasant experience at the European Wax centre and I have found that there were many…read moreother places in North Haven itself which were open on Sunday. It was easy to get an appointment at this place online through google. I don't come to this area of Universal Drive that often so was not very familiar with the place and google map led me to the other side of the road and it took 4-5 minutes for me to figure out where exactly the location was. Upon entering the main entrance, there was a receptionist who helped me find the salon as there are a few salons/stores inside the building. I think they all charge a bit higher than other local salons. The place itself was super clean and I was in and out in no time. The salon is more like a small room with just one person working and she can accommodate only one customer at a time. When it comes to the service and the overall waxing experience, I found it pretty average, and would say I have got better services for much cheaper price.

Very clean, staff is nice, Marissa is great always is upbeat, quick and makes you feel comfortableread more

The manager Renee is never on site and is a liar. I had an horrible experience and she left me a…read morevoicemail and email stating that she would add credits on my account for the inconvenience, yet 2 visits later there has been no credit and she is never here or responds when contacted. Staff claims to always be trying to call her or the district manager and never any response. It's really a shame as the other staff members are really not bad. But this location lacks leadership and supervision. Edit to add: I personally spoke to the district manager, Choice, who made it right. I appreciate it. Hopefully she provides Renee and front staff with needed training.

I have been going to MJ for years now, and I am never disappointed. I trust them with my manicures,…read morepedicures, and eyebrow waxing. I never go anywhere else! All artists are talented!

I researched Yelp and seen that this place had good reviews. I didn't make an appointment but knew…read morethat I wanted a manicure and my toes painted. I was told I could only get one (which I was going to just walk out) but I decided to go with the manicure. The tech did a good job. As it was time to leave I was at the register next to another customer that asked if she could get a pedicure. For some reason they wanted me to pay prior to her (maybe because they were going to do her pedicure). I paid and waited for that customer to leave behind me. Never happened. Let's just say she most likely received all her services she requested. I won't return because this was my first time not getting all the services I requested. I don't want to say they were bad but what's right is right. Had I gotten all my requests I would've given them another chance. I must say the price was reasonable and there were many nail polish colors.

Five stars for The Nail and Wax Room I got to The Nail and…read moreWax Room later than I meant to, and they were kind enough to stay open a few extra minutes so I could still get my pedicure. They weren't rushed or annoyed about it either. The whole staff was friendly and welcoming from the moment I walked in, and I could tell right away that they take pride in what they do. Heidi, my pedicurist, was exceptional. She was kind, attentive, gentle and thorough, and she took her time with every step. I left absolutely (and literally) tickled lol. Clean, professional and really caring service. If you're anywhere near Meriden, this is the place to go, and ask for Heidi. I'll definitely be back.

I don't normally ever leave bad reviews but i do wish it was a better experience being so close to…read morewhere i live. I haven't gotten my nails done in a long time however I had gone quite frequently in the past to an amazing nail technician and place. One - it's very cold in there. Not too pleasant when you're sitting there for nails, and wearing fairly warm shoes. Two - the "quick dry" spray doesn't dry. Not to put your coat on isn't an option in the winter in New England. Having a place to dry your nails needs to be in place or atleast communicating to your client just sit here for x more minutes then we can check them. And lastly a smooth looking nail is expected when you pay for nails. I do my nails all the time at home the only different is that smooth finish you hope to achieve by a nail technician. The simple nail art did come out beautiful. Honestly, the salon itself is a no for me altogether with a less than average experience. I don't recommend it. I can be more specific of other issues but I honestly don't like leaving these kinds of reviews. I think the salon owner needs to pay more attention to details while there are far too many nail salons to choose from that capitalize on one of these issues. Maybe it was a bad first experience but i won't be returning.

After a bad experience at another salon in New Haven, this place made my day! It's a true Aveda…read moreConcepts Salon. The people are very nice, they take the time to listen to what you want, and they make sure you've a pleasant experience. My wife and I both use this place. It's clean, up-to-date and very affordable. We wouldn't got anywhere else. So... skip the downtown salons in New Haven and go here... Also, their online appointment system is great! You can set everything up via email and the web. You can even get electronic receipts mailed to you. Nice!

Abby is fantastic!!! I had color, highlights and a cut done by her. I highly recommend her…read moreservices. The salon is clean and the music is good. Go see Abby, you will be happy you did!!!

Karen is amazing! Every time I leave her spa, I feel refreshed and so much lighter. I have had 2…read moremassages and a facial. I am never disappointed. She is a great massage and skin therapist and has phenomenal customer service. I will never go anywhere else.

Karen does a great massage and she does facials pedicures and other services the room is,really…read morenice too . And she also gives you plenty of time ,also the products she uses are great too

My 1st visit l was nervous but excited cause l always wanted to do this ( brazillion Wax ) well…read moreon July 31st l was taken care of by Jonna A. Went well & now today l went for my 2nd brazillion Waz & lm also happy about the service! I must say l was running a 15 minutes late but l called and they were fine with it!! Yes l would recommend this place! Jonna A is awesome and very professional!

Caitlyn was training today under Carly and did an amazing job! Never would've guessed she was new…read moreto it. Always made sure to put enough wax on to be as painless as possible as well as efficient. Both of them were so sweet and definitely made me feel super comfortable I got my Brazilian done (over 7 weeks since my last one so I was worried it would be painful since i fell behind but not at all) and armpits.

I've been going to Rece for my brazilians for over a year and let me tell you, she gets DOWNN, she…read moredon't play. I always leave loving my results and she always makes sure i'm comfortable. It's always a vibe when I get a wax.