Nice staff but they definitely do not know how to cut hair i do not understand how such a big corporations employ such lousy hairdressers

Whoa boy oh boy did I need a haircut! I have come here on many occasions, always been given the standard level of attention and care but Laura smiled from the moment she sat me down. She asked me exactly what I wanted and took into consideration that I am picky client. Sorry Laura:)! She asked me about anything she was doing as to stay with the haircut I desired which I appreciated instead of just assuming. Last note is she got my part and bangs spot on ! A girl is dependent on a good bang and a bomb part. She even let me ask annoying questions and gave clear answers. Thanks Laura (she has short black curly hair) !!! read more

Just wanted to say thank you to Dulce, she gave me the best haircut I ve had in Monterey the past 14 years! I don't have to go to Salinas anymore thank you Dulce! And hey Sheila :) read more

Worst SuperCuts I have ever took my boys too. $35 for two boys with a simple haircut, not worth coming here. Also messed up my son's haircut and I don't want to deal with them and taking them somewhere else to get it fix. Girl at the register and stylist lack the personality and interaction with customers. They rely on tourists, you have been warned! read more

The few times I have been here for a haircut have all been good experiences. Usually I will wait for around 10-15 mins, but don't mind since I haven't made a reservation. Finding a place to park on Alvarado St. is difficult, so usually I park a ways away and walk. The price is right compared to other hair cut places in the area. read more

I should have known better. I learned from other stylists that they are allowed 15 minutes to cut your hair. It was uneven length on the sides, and the stylist who fixed it at another salon said it was bad all over. My hair is short, straight. What they did at SuperCuts was actually laughable. It might work for you, but you will get a shoddy job in some cases. Trust me on this one. Stay away -- not worth their cheap price. read more

Krystyne is the best! I used to see her in Sand City but when she moved to Monterey, I followed her there. She's very professional, friendly and really cares about giving me the best possible haircut. Thank you!!!! read more

Don't come here unless you want to get your hair fucked up. Came for a simple medium fade and they basically made me bald. Also if you're in the military don't expect a discount like most barbershops offer. Very unsatisfactory. read more

A big thank you to Celeste! While traveling in Monterey I noticed that I was looking a little scruffy. I made an appointment to see Celeste for a haircut and beard trim. My stylist back home in North Carolina is normally the only person I allow to get near my noggin with pruning shears but I have to say that Celeste did a great job! She was friendly and professional and quite skilled. I look like a normal human being again instead of a reject from some 1940's "Attack of the Wolfman" movie. Great job! read more

I walked in and was told that there would be a 10 to 15 minute wait. That was 45 minutes ago. Another customer, who was not happy with her haircut from a day ago, walked in 15 minutes after I did. She didn't have an appointment, but managed to wheedle her way in front of everyone else who was in line. There were, at one point, 3 employees NOT cutting hair while customers waited. I'm very dissatisfied with the customer service here and will not be returning. read more

Stylists need to work on their listening skills. I'm not gonna call out any individuals (they seem to come and go), but come on, folks. We all speak English, and my instructions are hardly complicated. My last couple trips there have been okay, but nothing to write home about. A bit disappointing. read more

What a horribly frustrating experience. We walked in at 12:05 without an appointment and were told it would be a 30 min wait. It is now an hour and a half later and we are still being told 2 people are ahead of us. These people have zero time management skills. I have no idea if we will ever get the haircut, but I do know we will never come back. read more

I walked in and saw that the stylists were busy, so I sat down. Over the course of the next half hour NOT ONE SINGLE PERSON took my information down or checked me in. Stylists finished their hair cuts and disappeared into the back. I left astonished and infuriated. I didn't receive bad customer service, I received none, nil, zip, nada. read more

I stopped in to see if someone could correct a bad hair cut from a full-price salon (which shall remain nameless!) and they were super-friendly but most importantly -- Penny rocked it out! Thanks everyone at SCs :-) read more

Two of the four hairdressers disappeared with customers waiting. Left me no time to get a haircut and wasted my lunch break. Thanks.

I asked to part my hair at the side as usual, and then have a standard layered trim. The hairstylist insisted on parting my hair in the center... and then cut my hair straight across. (Why?!?!) She told me I could part it on the side later and it'd look the same. (Results: she was wrong.) I will NEVER return here. I agree, they clearly do not know how to cut hair here. One bonus star because they are reasonably priced and open later than other local salons. read more

I've come in here for a cut and color and the stylists I've seen are amazing and super understanding than most hair salons I've been to. The prices are a lot cheaper than other beauty salons I've been to. Dulce did a color on me and she did amazing and she's super friendly and has excellent customer service skills and is very accommodating with my needs and how I want my hair. I came in for a trim as well one time and the other gal I saw she was also friendly and accommodating and did a good job with my hair. I'm definetly coming back to dulce or Celeste since I heard Celeste is good too so if I decide to do my hair at Supercuts on Alvarado st Celeste and dulce are your girls to see. Very friendly take their time and excellent customer service skills. read more

i swear last time i went to super cuts was a year ago they do not know how to cut hair at all plus when i told them to cut it with a part on the side they did it in the center plus my side burns were uneven don't go to supercuts in my opinion they are not experienced enough to cut my hair i won't go to them anymore can't afford to go to a place that wants to cut hair there way. read more

I was greeted by an unpleasant attitude, and my stylist looked as if she hated me throughout the visit. The way she cut my hair was not professional at all, all she did was take a razor and run it across my head in random directions. Maybe it's just that particular barber, but next time I'm definitely going somewhere else. read more

You can't go wrong with Han or Brenda. Going for years, always a great cut with Han. But don't crowd me, I need her to do my hair !!! ha,ha! read more

I was a walk in, my stylists name was Hailee (or Haylee? sorry) Haylee was attentive and personable. She made eye contact and while we didn't chit-chat about anything deep I got the feeling that she was interacting with me and not repeating some banal conversation. She gave me the haircut I asked for and did a good job. What more could you want? 5/5 I will go back. read more

Today was the first time going to this supercuts. Jackie did a great job. Thanks!!

I recommend wholeheartedly TC Cowan (sp?) to do haircuts with 25 plus years experience behind him. He knows what to recommend as a haircut and was easy going and easy to talk to. A line bob was fabulous!!!! He goes extra miles to suggest how to style my new cut. He just moved to California so Monterey just got an amazing hair designer. Thank you TC!!! read more

Do NOT get your hair cut by the hairdresser named Olga if you have long hair. I had waist length hair and wanted only 4 inches off the ends. Olga told me that she had been at Supercuts for 4 years so I trusted that she had some experience with gauging 4 inches. I also trusted that she was sensitive to people not wanting TOO much taken off the ends which any hairdresser with some experience should know. I was VERY wrong on both assumptions. She easily chopped off 7 inches from my hair and by the time I realized it, it was too late and I was frozen in shock! She also kept repeating near the end of the cut that only 4 inches was taken off with a slight smirk on her face. Avoid her at all costs if you are a woman with long hair! read more

Terrible. Absolutely terrible. The lady shaved my husband's head, which is NOT AT ALL what he asked for. When he pointed this out, she just seemed super annoyed. I'd give zero stars if it was an option...they don't even deserve the one. read more

I got a blowout here for $18.95. The price is good, the outcome is acceptable, but the lady who did it for me was very rough on my hair. she kept pulling on my hair really hard and held the hair dryer too close to my head. I would rather pay more fore a painless blowout with better results from a salon nearby. read more

My husband and son have gone here more than a few times since we moved here and everything has been fine. My daughter twice, again everything fine. I've had my hair cut twice. Nothing crazy just a trim and I have long layers in my hair. Penny cut my hair last time and maybe I didn't communicate what I wanted well but it wasn't what I wanted. I thought it might have just been the fresh cut that made it look blunt and slightly off. So I left it alone for about a week to see if it would soften up. No luck. So 9 days after I had it cut I had a chance to stop in after work. The manager said if they were going to fix it I would have to pay for a whole new hair cut. 50% maybe, but whole price just seems like bad service. So I will be finding a new place to get my hair cut... read more

Very friendly staff. I was there in the early morning. The manager cut my hair and I was out of there in twenty minutes. She gave me exactly what I asked for and I am very happy with my haircut! read more

Took my son here to fix a messed up cut from great clips. They did an excellent job covering up the nicks. Good job guys!

Went there today. Had fun, very nice people. They did an excellent job on the mess my hair was. Definitely going back.

If I hadn't gotten my hair chopped to bits at boot camp, this would have been the worst haircut I've ever gotten by far. I was the woman's last customer on a Sunday evening, and she acted like it. The poor service was fine with me, as I didn't come in to have a conversation, but the cut was incredibly uneven, and despite my request to not be fitted to male military regs (I'm a woman), she cut the hair around my ears off and made my sideburns parallel to the deck. This is a business I wouldn't go back to, regardless of the price. However, it sounds like people have had good experiences with Brenda, so maybe she's a safe bet. read more

Brenda is the best. I've been coming to her for about 15 years. Every once in a while, I try to mix it up and go elsewhere. I get one good cut, and after the second cut, go running to Brenda to "fix me". I'm done playing the field, Brenda is it. read more

Staff is not attentive to walk in clients, I sat for 20 minutes only to watch them take other walk ins instead of me because they walked in when the staff was at the front checking other customers out. Poor service. read more

They had my shampoo, paul mitchell platinum blonde cheaper than anyone around! And they assisted me in finding the perfect conditioner. Thanks sooo much!! read more

This was a terrible choice. I regret spending 20$ on it. I have long hair, like mid-back, wanted some layers so it doesn't look all stiff. She did not understand the concept of layers. She started cutting my hair without dividing it into smaller segments and pinning the top up, just like that, without no prep. That is not how you cut long hair..... She cut 2 inches from the end, and when I told her this is not layered, she cut another inch off of some parts. I gave up at this point. I paid for nothing. I gave one star cause she didn't ruin my bangs that I cut myself 2 weeks before. read more

My son and I walked in on a Sunday afternoon and were greeted by very friendly stylists. We both received great cuts. They were very attentive to my 12 year old son and his potential concern for style. He has no concern for style...yet Great customer service!!! Thank you! read more

I have been to this location several times, sometimes once a month. You would think I would have been treated a lot better than I was today. I was quoted a 10-15 minute wait, and there was only one guy in front of me. There were at least 6 girls working and I am well aware not all of them were free to cut my hair. Two of the girls finished up their haircuts, and started cleaning their station up....Mind you, at this time I had already been waiting 30 minutes....instead of calling my name to cut my hair next, they decided to wonder to the back to gossip with the rest of the staff. Needless to say, I won't be coming back here. There was no reason to make me wait 30 minutes! it is extremely rude and unprofessional to go to the back, stand around and gossip when you know there is someone who has been waiting 30 minutes,(15 minutes longer than my quoted wait time)!! read more

If I could give 0 stars I would, this is the second time I have had my hair cut here and they did a less than impressive job again. My husband likes to go here because it is cheap and his hair cut is very simple but after our experience today I don't think we will be going back again. When we first arrived and put our names on the waiting list they told us it would be a 25 minute wait. So we left and returned about 20 minutes later only to wait another 20 minutes for one of us to get called. After I went to get my haircut my husband waited another 20 minutes while they called other people before him who were after him on the list. After bumbling and making excuses about the situation, he was seated as they were finishing my haircut. The stylist I had was friendly enough, and soaked my hair completely before cutting. This would have been fine but he refused to blow dry it completely afterwards unless I pay the $47.95 it costs for a shampoo, cut and dry. Of course I didn't pay that and while apologizing he said he would do it but his manager is a b**** and would get him in trouble. Overall the experience left me very agitated and not satisfied with my hair, I would recommend that you look for a different salon and avoid this not so super Supercuts. read more

I WILL NEVER BE BACK!!! I went in today to get a simple hair cut. As she was combing through my previously hair sprayed and curled hair, I suggested that washing it may make it easier to do. However, she insisted that the water would do as she roughly combed through my hair. I let that go though. After she was finished trimming my hair she took off the plastic thing around my neck and headed for the cash register... I don't know if this is a CA thing (I'm from Michigan here with my husband who is in the military) but I do not think it is appropriate to leave a salon looking WORSE than when I came in. She didn't even style my hair. I was livid. So livid, I didn't even ask her to as she was walking to the register. And on top of that, my ends are still dry. She didn't cut enough off. I could have cut my hair better than her. I was in and out in less that 10 minutes. Not a very pleasing experience. Glad I paid for a horrible hair "cut". I will never be back!!! read more