My review will be a little hard to believe and I know some will think I am exagerrating but I assure you, I am not.
I went to Supercuts and there were two people getting their hair cut and myself. They took my name and I sat down and this Asian lady cutting hair (I think she was the manager) started complaining that she smelled smoke. I said to her that I had a smoke on the drive down and she proceeded to complain to the guy in her chair how disgusting she finds the smell! Just kept on going like I'm some second class citizen. I kept my cool and ignored her. She finished cutting the guy's hair and then walked by me without saying anything as I got up thinking it was my turn. NOPE!!! She just walked by, grabbed an apple, and ate it. Okay; walk in, get humiliated, and now denied service?!?! I realize it may have been time for her break but to not even say anything to me when I clearly was under the impression it was time for my cut is not only unprofessional, it's plain rude.
So the other "stylist" named Rosa takes me and she is so friendly. Totally makes up for the other lady. I tell Rosa I'm graduating from college in three weeks and will be going through interviews. Told her exactly how I wanted my hair cut and she really put me at ease because she stressed she gives the customer what they want, not what she wants. Then half way through cutting my hair, they get slammed with customers. The manager realizes that Rosa is only working 30 more minutes and starts to panic because someone didn't show up to work. Two minutes later, Rosa tells me I'm finished. No mirror to see the back or anything. She told me three times to come back within 7 days if I find a problem like my hair being uneven. Three times!!! I should have known something was wrong but she was so nice, I gave her the benefit of the doubt. She had slicked my hair back like Pat Riley so I couldn't tell there was a problem. When I got home, I realized Rosa just stopped cutting my hair because they got busy. She left the whole right side uncut and I have nothing blended. Four inches of hair going to 1/2 an inch of hair without blending doesn't look good!!! I can't read people's minds, but I'm not an idiot either. Rosa didn't just give me a bad haircut, she gave me an unfinished haircut and the worst part is, she knew exactly what she was doing. Why else would she tell me three times to come back before I even say anything regarding the cut. Personally, I don't understand how Rosa can stand there and tell me how she listens to her customers and, at the drop of dime, change her tune and just stop cutting my hair. Yeah, not my kind of person. I like people who are "real" as they say. Unfortunately, I found Rosa to be completely artificial and of low quality.
Supercuts seems to have these types of problems at their franchise locations. All they can do is forward complaints to the owner, and at times these are the very people being complained about. Their corporate run locations seem to do a better job overall. At least they maintain a level of professionalism that seems to be completely missing at too many franchised locations. read more