Let me start by saying I've never felt the need to write a review in my entire life. I have never written a review ever. But yesterday was the worst and most poorly done hair cut I have ever received.
I walked in to the Supercuts by Publix off 34th and sat down for a trim, wash, and dry. Selena (the woman who cut my hair, she had a shave on her lower hair line and had her hair up in a messy bun, I believe that was her name, I called this morning to double check as well) asked me what I wanted. I told her I have been growing my hair out for my upcoming wedding. I told her I want to cut off the dead ends but to take as little off as possible and do a straight across cut, pretty basic. I then gathered a few pieces around the front of my hair and said that they normally cut these shorter to frame my face. Also it was apparent that was the case because those were the only pieces that were at a different length than the rest of my hair. She said ok and got to cutting. She told me she'd cut off no more than an inch and if that'd be ok, I said great!
She trimmed my hair and asked me how it looked, I said great. *At this point she had cut it straight across and left it long as I asked. She then started to frame my face (from what I believed at the time with the pieces I had specifically showed her) and didn't say another word or ask me any more questions until the end. She showed me my hair and she had angled my entire hair. I told her that's not what I had asked for to which she responded with a "tip" to help me better communicate to my next stylist. I notified her I have come to this specific Supercuts several times and gotten the same hair cut, giving the same explanation, and never had any issues. She apologized and chalked it up to a "miscommunication". She then gave me a discount and I went on my way extremely sad and upset.
When I got home I brushed out my hair. The cut she had attempted to do (even though that's not what not what I wanted) was done HORRIBLY. My hair looks two different lengths with the front being very short and the back being longer (not blended at all). Not to mention, while "blending" she also missed so many pieces of hair around my head when cutting and I now have long hair where she attempted to cut it short and visa versa.
Also, in addition to this cut, I left with damp hair although I had asked for a blow dry.
I am extremely disappointed and upset because this now has ruined my engagement photos and my soon to be wedding photos, something I've looked forward to my entire life and something I've been trying to grow my hair out for two years now to which she took away in less than an hour.
Now not only is that gone but I have to pay extra money to have my hair re-cut/fixed (to which they'll have to cut it even shorter because of how uneven she made it) and to buy vitamins/supplements to help it grow. Not to mention the extensions I'll now need for my engagement photos and possibly my wedding photos.
I'm at a loss and I know writing this won't take back what happened to me yesterday, but it needed to be said and shared. Of course this will be my lessened learned to going to supercuts to someone I do not know nor trust. It just stinks because I've never ever had an issue like this with them before, and of course this happens close to my wedding. read more