I made my appointment online, and when I arrived, Kippi was ready to see me right away. She was very thorough during the consultation, asking thoughtful questions and making sure she fully understood what I was looking for. Throughout the haircut, she checked in to ensure everything was exactly how I wanted it. I never felt rushed and got exactly what I wanted. I really appreciated her attention to detail and professionalism. Would definitely recommend booking an appointment online to cut down on the wait time. read more

M.H. was terrific. He listened to what I wanted and verified to make sure I was happy. And I was

Not walk-in friendly... Just wanted a quick cut after work and so I checked in as a walk-in & the system placed me in line for a couple hours later. There was nobody else there waiting & the hairstylist finished up who she was and just told me "Hey you're not scheduled til 5:30 sorry." rather than taking me next as a walk-in since nobody was there waiting. I left and drove to the Brodie Lane one, who were nicer and took me within 5 minutes. read more

My favorite place for haircuts. The staff are wonderful and, while usually very busy, work hard to fit you in. They provide better haircuts than places costing twice as much. Highly recommended. read more

Their check in system is terrible. I made an online appointment yesterday, and today about an hour before the appointment I got an email saying my requested time was rejected. I came in and had to sign in as a walk in. I'm 10th on the list. The stylists couldn't explain why this would happen and didn't seem to care. Seriously annoying. Don't rely on their "appointment" scheduler. read more

Kippi did a great job with my super long, thick, curly pandemic hair that hadn't been cut for over a year. Right out of the gate she was super kind, COVID conscious, and interested in what kind of cut I wanted. I went for the wash which felt safe and luxurious. We then talked through some options. I wanted to go short at first, but wasn't 100% sure. She suggested cutting some length and then evaluating if I wanted more off from there. She put in lots of long layers and we decided to keep some of the length this time. She assured me that if I got home and changed my mind I could call her and come back in. I really appreciate the time and care Kippi took with me. I was blown away by the affordability too. I'll be back in a few months! read more

Supercuts - Before - Hair Salons Near Me - AUSTIN, Texas

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The low rating is for the difficulty of scheduling a haircut at Super Cuts in Austin. The process could not be any less user friendly if they designed it purposely to be frustrating. The app ostensibly lets you schedule, but only shows open appointments, if any, for the next hour. If you try to call for an appointment you get voicemail and NO ONE EVER answers the phone. A customer needs to either check the app every hour and rush to the shop if there happens to be an open appointment or drive to the shop to find out if there is an hour or two wait. We've used Super Cuts and their competitors in two other states and never seen anything this frustrating. The only reason I gave two stars rather than one is that, after going through this ordeal, David actually gave my wife and me pretty good haircuts. Not sure I will go through this again, but not the haircutter's fault. read more

I just left this Supercuts Westlake location. I cannot say enough about how awesome it is! The staff top any staff, anywhere that I have been in my past to have my hair cut . Tina is my go to stylist and can pretty much read my mind on how I want my hair. She's excellent!!!! The entire staff are the best , Tina, Kippi , David and Valerie! Also the place is always so clean and neat. At other places I would feel uncomfortable a lot of times when getting hair cuts , highlights, etc.... This Supercuts is the first place I feel like I can relax , it's like I'm getting my hair cut at home. EVERYONE is so welcoming and friendly! I Definitely recommend checking it out !!!! read more

Love this Supercuts store. Close location; near grocery and copy shop. Kipi is great!

I have been going to Westlake Supercuts for over 10 yr. Love that you can book online for same day appointment. Tina and David are very good and so friendly . I recommend Westlake Supercuts . read more

All of the stylists were extremely friendly and opened up a dialogue with me about what I wanted from my haircut. Very pleased!

the hair cut looked awesome afterwards and the shampoo was brilliant. 10/10 recommend

Love this Supercuts ! Wow Christina makes my hair look the best it's ever looked every time go see her you won't be disappointed.

I made an appointment on the call ahead app right after work for a trim and showed up at my scheduled time. I was called back almost immediately. Kippy was super professional and really listened to what I wanted for my hair. She offered great advice and made sure we were on the same page before she started the cut. She was super friendly and fun to talk to. The trim was quick and she did an amazing job! It was exactly what I wanted. I will definitely be back! read more

Christina is amazing. I feel like a whole new woman after my cut on Saturday afternoon. I came in a mess and Christina made me so pretty. She took off several inches, added side bangs and framed my face with lots of layers to let my hair's natural curl emerge. Now my hair is at a perfect wash'n'wear length that will never have a bad hair day. I'll never go anywhere else! read more

I have totally underestimated the quality that Supercuts has to offer! I followed my boyfriend and his brother to get their haircuts & WOW warm greetings from the staff, clean-nice environment, and super affordable prices! $19ish bucks for a haircut and shampoo! The $3 extra bucks for the shampoo was totally worth it! I had Natasha shampoo/cut my hair today and she was very mindful and professional! Very good scalp massage using quality name brand products! Not to mention the chair in the shampoo area was a massage chair! The cut was clean, nice, and fast! All and all great experience and will definitely come again! read more

Supercuts - Hair Salons Near Me - AUSTIN, Texas

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I've been coming to this Supercuts for over 10 years and I have never gotten a bad haircut. Everyone is professional and friendly! Specifically, Tina and Kippy are the goat. I recommend this spot for anyone and everyone who needs a haircut. read more

Norma kicked ass here. My lady dug my 'do, and people who normally wouldn't give a rat's pube about my hair mentioned how nice it looked. All for under $15. Beat that. read more

Supercuts - Hair Salons Near Me - AUSTIN, Texas

Everyone loves Ricardo. If you get there when there's a full sign-up sheet, a half-dozen people have paid the $2 to request a particular stylist, and they all want him. So, you know, go see Ricardo. read more

I am use to going to a salon where the stylist was a friend and I can get lost in a conversation, while my friend knows how to handle my hair. Myra who is super bubbly and friendly really knew how to keep the conversation going while know how to cut my hair. Even though I had told her how I usually cut my hair and what products I use, she was very helpful and guided me in ways to better style my hair. Honestly getting my hair washed, cut and styled for under $25 is so worth it. Would only come back to this location if Myra was still cutting hair. read more

They are terrible at cutting hair I asked for an inch and 1/2 off and the cut 3 inches off so now my hair is ruined I give it 0 stars cuz they also just take online check ins before walk ins even if the walk in was before read more

I've been here many times with the same issue. They can't understand how to manage people who check in on the app against walk-ins. They consistently take people back to get a cut who have been sitting there longer (i.e., walk-ins) before people have checked in online. So what's the point of checking in online? Don't use the app if you go here. Just show up. You will wait less. Doesn't matter if you spent an hour walking around the shopping center, sitting in front of them for 5 min seems to be a like a cat with a laser pointer. read more

My first visit was very welcoming and my stylist, Kippi, was so kind and really listened to my needs. I would recommend this shop to anyone who needs an affordable, yet professional cut!! 10/10 read more

I just had my hair cut after 2 years of growing it out and Christina and Kippy were so so so sweet and helpful! They're both great with customers and so easy to talk to in the chair, I'll definitely be going back and referring friends to them!!! Thank you both so so much for a great experience read more

Christina was amazing! The best shampoo I have ever had, inclusive of wonderfully relaxing scalp massage. She knows how to cut curly hair and listenes to the customer. I'm definitely going back to have her cut my hair! Thanks!!! read more

We always have a great experience at this Supercuts location and ALWAYS request Christina. What an amazing stylist. Both of my young boys go to her and they just think she's wonderful. Both of my boys have severe cowlicks so their cuts need to be incredibly precise or there are fly always that cannot be controlled. Since going to Christina, they've never had an issue. Today, she even taught my youngest about how to use certain ends of a comb as well as the best way to style his hair with cream. Love her! read more

I cannot even begin to explain how much my son and I adore Kippy & Tina! They both have been cutting my sons hair for over a year and it's such a treat when we get to go in & see either of them. As long as Kippy & Tina are around, this store has a customer for life! read more

I've actually never had my haircut here because every time I go in (and I've tried at least 7 times) they've said they were too short staffed to give me a haircut and blow dry. No wait options, just no. This is the first negative review I have ever left on Yelp, but this place is ridiculous. read more

Tina not only fixed what another hair cutting chain messed up on my hair , but she was extremely nice , friendly , and explained everything that she was doing in a very professional manner . More than worth the $15 for a GREAT haircut , and I will only go to her from now on . Great experience ! read more

People are nice enough but they don't have their act together on the 'waitlist'. People can sign up online - which is awesome- but they don't reflect this on their sign in sheet. So you might thing 2 people are in front of you when 5 are. So sign in on their app. Otherwise (especially if you are with kids or on a timeline) if you choose to wait, prepare to wait and wait. read more

The stylists here are obviously trained for speed and quality is not a priority. My haircut after having grown out for 3 weeks (rather long for a military man) took less than 3 minutes. I asked for a simple fade with a number 2 and nothing off the top. The first stroke of the clippers went halfway across my scalp and it was all down hill from there. The fade was ridiculously choppy making my cut a complete oxymoron. I am mortified by it and for $13.95 I feel completely ripped off. I wouldn't recommend anyone go here. read more

It is a fact that consumers, by in large, only write a review when they perceive their experience to be unsatisfactory. I know that I am personally guilty of this. I buy many, many things on Amazon and when the email requesting a review comes I don't do anything if I am satisfied. Given this fact of human nature I strongly encourage anyone reading the yelp reviews for the Supercuts WestBank Market location to realize that of the very small sample of client feedback here for one of the busiest Supercuts locations in Austin the TRUTH is that THIS LOCATION IS AWESOME. I have been coming to this, and only this, location for 3.5 years and am beyond satisfied. I am a 43 yr old male who keeps his hair very short and I get it cut every 10-14 days and TRUST me NO ONE is more picky than I AM. I feel very comfortable pointing out little areas that I'd like altered ever so slightly so it's perfect. I have had long time personal experience with the Manager Kippi and the stylists Tina and Myra and I'm telling you that the WestBank Market Supercuts is the place to go to get a superior haircut and style from professionals who take pride in their work and MOST IMPORTANTLY want you to love your haircut and are 100% committed to your happiness and satisfaction. Keep up the great work ladies and I'll see you in 10 days!! read more

Worst experience ever! They ruined my hair! I have very curly hair that was pretty long. I asked for a basic trim but came out with a bob. They ruined my hair and it has taken a year for it to finally grow back. read more

Should have read the reviews earlier. I just moved into the neighborhood so I thought I would give them a try. They were busy so I felt Angelina just sped through haircut and was annoyed that I didn't know the detailed way I like my haircut. No kidding, I was in the chair for no more than 3 minutes and she didn't me offer products or even ask just went straight to the register to get me out (I needed products but with type of behavior I decided I would go elsewhere for my products since she couldn't be bothered) There were 2 gentlemen getting a haircuts when I arrived and they were still with their stylist when I left. I find it difficult to tolerate people in the customer service field that don't try to provide at least good service. I will drive down mopac to get my family's haircuts. It sucks because we live down the street and it so convenient but I know I'll e annoyed if I go back in after my initial experience. read more

I have been getting fabulous cuts from Angelina for several years. My hair is very fine and straight and she manages to cut and texture it in a way that gives it body! Angelina has no help from my hair believe me.The cut is great and it lasts. Angelina is excellent and has a great sense of humor. Give her a try. You can request a stylist here. Can call ahead to see if she's working that day. read more

I am very dissatisfied with my haircut experience. My stylist, Kippi, knicked my hair while using clippers without a guard and was not forthcoming in telling me so. I was rushed out of the chair with no QC "mirror check" and I soon figured out why. I'm the type to let a minor detail go but this was blatantly terrible. We're talking a 1/2 inch bald above the ear. I was the only customer in the store so there was no need to rush any part of the haircut process. She did however shamelessly accept a generous tip. Worst hair cut ever, Kippi. read more

DO NOT GO HERE! I wish there were negative stars to rate this "salon". My daughter and I had one of the worst haircut experiences here that I have had in all my 45 years. The 'stylist" treated my 12 year old daughter like a rag doll. I paid the $30 to get her a wash, cut & blow dry. The woman, I didn't get her name, but was a middle aged heavyset dark haired woman, yanked my daughter's beautiful thick curly/wavy hair so hard she didn't even see that my daughter was streaming tears down her face. I finally had to stop her before she even completed the service and my daughter ran crying from the salon. I was so flustered and didn't want them to call the police on me so I paid the full $30 for 1/2 the service. She didn't even offer to charge less! I called the corporate customer service number to let them know about our experience and the first guy that helped me - again I neglected to get his name because he was so nice and had great customer service. He assured me that he would get me a refund, and took my address and other information. I never heard back from anyone and never received a refund. I called back the other day & spoke to the "manager" of franchise operations, Margaret "Smith" as she told me. She told me that her office was not authorized to issue refunds for franchise operations. She said she would call the owner and strongly suggest to her to resolve the situation. Never heard back from anyone. I am disgusted with the whole company. I will make it my mission to tell as many people as I possibly can not to go into this supercuts - both by word of mouth and on line. Ricardo if you are still working there - get out and find another job at a quality salon! read more