I feel bad writing this review but I feel compelled to tell everyone my experience. We hired this…read morecompany to fully clean a 2mill house after it was remodeled. They viewed the house and quoted us $800. We verbally approved it. Then when the house was ready I called to schedule the cleaning and went over the expectations we had prior to listing the house for sale . Then they came back at $1,200+_. We felt against a wall to get the house ready and reluctantly agreed. They sent us a bill and told us they were finished. A few days later I looked at the house and notified them on some important areas that were missed. They said they would complete the following Sunday but didn't. Then they showed up after I contacted them again. One of the major items they did not clean well was the windows, a skylight that was missed, spider webs in the garage, and streaks in many windows and grout residue that looked like paint overspray. When I met them I was promised they would take care of all the issues. They stated they saw the grout issue and knew it was one of the issues they saw but failed to tell me about. I told them I would pay them now as they promised to come back to clean all the remaining items. As to the poor window cleaning, I didn't notice that till a few days later. When I called the husband of the lady I hired he made me feel like I was making things up vs offering to help out. I sent him pictures and he got defensive and rude. I let it go as to the windows. However, the rest of the items were never completed! When I asked when they were returning they asked me for paying them for the time they spent on finishing items they missed. I was unhappy and then the husband contacts me and made threats and accused me of harassment. I only wanted them to complete what I paid extra for. I actually hate leaving this note on yelp but thus person cares more about their being right than taking care of their customers , They left us feeling taken advantage of and ruined what could have been a positive yelp review. Unfortunately, I can't recommend a company so unprofessional that lacks the common decency to do what they were paid for !!! Nobody should be treated like this!

This was my first time using a cleaning service, I was going to meet up with Elsa today for a free…read moreestimate. I never received a phone call or text regarding the cancelled appointment. She said her book keeper tried to call to reschedule but I never received a missed phone call. I guess first impression isn't everything for this company. I will find a different company who are punctual and value their customers time.

Graciela was professional and very friendly! Communication was easy, she always answered when I…read morecalled/texted and I got a quote very fast! She was able to squeeze me into her schedule to clean the house before I moved in. The detail of cleaning she provided was beyond what I expected and she worked very hard. Very happy with her service. I highly recommend her!

Graciella and her team have been cleaning my house for nearly a year. They truly care about doing a…read moregreat job and making sure that we are satisfied every time they come. My husband is a general contractor and hires G&D for post construction cleaning. They always leave his clients' homes sparkling clean and we have received many compliments about the quality of G&D's work. I highly recommend this service to anyone who is looking for an awesome cleaning service!

KLM did a fantastic job cleaning my older white carpet! Bryan was respectful and professional…read moreasking all of my questions. KLM's deep cleaning procedure is the best, It removed almost all of the stains. I highly recommend them.

Excelent cleaning Services! Recommended 100% We hired them for a refrigerator cleaning and…read moreresidential cleaning and I was amazed how good the services were!

This has been a most amazing experience. They arrived on time, fully equipped and ready to get in…read morethere. And trust me when I say, they really did an amazing job! They are not just cleaning. They really care about the job they do and the happiness it brings to their clients. Every surface, nook-and-cranny, things I never cleaned, they did. Even my artificial plants/flowers look better than when I first bought them from the store. My home has never looked or felt better than it does now. Even down to the extra touches they added by folding of napkins, hotel type display of towels, and toilet paper creation. I feel like a queen . Muchas Gracias! Merci Beacoup! Thank you very much!

Got a quote for $300-400 from Lorena for a deep cleaning on my home I was moving into. She said she…read morenormally comes to the home but could give man quote based on my description. I asked specifically that it wouldn't go above $400 and she said yes. The quote included wiping down blinds, not dusting, something I also specifically clarified with her, because I wanted more than just dusting. Thinking it was a good quote I scheduled it, along with carpet cleaners the days after and movers the days after that. I wanted Lorena and jackqueline to the cleaning since all the yelp reviews talked about them. She said only her team would clean but she would come to meet me and give the final quote. 15 minutes later, I asked if we could push it back from 9am to 11am. She said "ok see u then". Morning of the cleaning she text me she cannot come, saying she already had something schedule at 11. Then why did you see see me at 11? Instead of owning the mistake, she makes it seem it was my mistake thinking she would be there. Im sorry but I'm not physic and if someone says see at 11, what else is a person to think? Not only did I waste a half day, half tank of gas, but now I either continue with the movers coming in 2 days with no house cleaning, or push back my whole move a week, living out of boxes until then. Lorena responded that she didn't give me a final quote, which is a complete lie. I would have never scheduled everything back to back without a max price and I specifically asked her when she gave me a quote over the phone that it wouldn't go over $400 she said no it will not. Then the girls shows up and they said it's $500, no grout only clorex mop, and they will only wipe blinds with a swifter. I told Lorena I wanted the blinds wiped not dusted, she said yes we will wipe them I dusted them, and not she says yes I told you we would wipe them with a swifter! Is this a word game or a legitimate business? Lorena saw an opportunity to get more money from me in a situation I didn't have a choice or time to hire someone else. She knew that. She is a very opportunistic person and definitely got a used car salesman/ dishonest car mechanic vibe from her. I'm sure the cleaners would have done great, but a dishonest opportunistic excuse for a business owner will never get a dollar from me. It's too bad they work for a company like this. Can't imagine how worse of a deal they are getting. Classic case of - tell you whatever it is she thinks you want to hear at the beginning, but what you actually get is much much different. The sad part for Lorena and the cleaners is I agreed to $400 and would have tipped each cleaner at least $50 bucks each. If she just did a good job and was a person of her word, she would have got the $500 anyways. Greedy dishonest opportunistic people will never be successful in business.

AVOID this disreputable business. Requested carpet cleaning. Asked if the business is insured and…read morewas told "if we damage the carpet we will make it right"-this was an out snd out lie as I later found out.. Shortly after the cleaners showed up their machine broke after carpets were soaked. Waited two days until they returned-could not sleep in my bed (OUCH as have a back pain) because the carpets were wet and smell terrible -from the cleaning solution. Unfortunately "the "cleaned" carpet had ridges that weren't there before hand-and spots. I called the company several times they pit me off for neatly 2 weeks, then told me they would not fix the damage. While the did refund my money it cost me nearly 2and a half times more to pay another company to fix the ridges and remove the dirt. Despite getting help from the Better Business Bureau, the refused to communicate or reimburse me for the damage. STAY AWAY!

If you are looking for a trusted, professional and experienced company to help you with FLOORING…read moreneeds then you really should contact this company. The owner shows up on time for a quick estimate, performs all with the utmost care and quality and does not gouge one's pocketbook. This company is extremely reliable and very easy to work with and has lightening fast responses to handle any questions or comments. We are very happy with the beautiful results performed by this flooring specialist of our new luxury vinyl tile flooring along with baseboards!

Beware of this company. I asked for a move out clean. No such luck. They do not clean, they just…read morepush dust around. I would NEVER recommend. The owner will take anything you say and twist it around so she looks good. Ha ha . Snowflake wants to charge $$$$ which I would gladly pay but just wanted the service I paid for. It was never ever about the money, just the Quality. And owner has no people skills

We hired them to give the house a well-needed deep cleaning. Right off the bat, I could see that…read morethey were very responsive and had good communication. I was in a bit of a rush and they were able to accommodate with my schedule which was a great relief. The cleaners came on time and went to work right away. It was amazing seeing their work while they were cleaning the different rooms, it was truly a night-and-day transformation! They were very thorough and detail-oriented and seemed to be very hard-working people. Needless to say, I'm satisfied with their job!

I originally contacted this company via thumbtack and I'm glad I did! The price was great, they…read morewere in contact with me from the original quote through the final cleaning process Once they confirmed the date and time to arrive I received a few updates with the names of the people coming to cleaning. I arrived a few minutes early to find a crew of four waiting at my door step ready to get inside. They completed cleaning the 1 bedroom apartment in about and hour and sent me to text to let me know when they were done. They did an amazing job and I could smell how clean the apartment was from outside the door! I would definitely hire them again for any future cleanings!

**Update** In less than 24 hours I received a call from Luisa apologizing for the situation. I'm…read moreglad she told me she understood where I was coming from and she made sure that the cost to fix my carpet was taken care of. She explained that she took a chance hiring a new cleaner here in Houston but this is not the typical work that her cleaners do (I believe that her other cleaner is fantastic and that's why she has such great reviews). The lady who cleaned my home is no longer employed at the company so I don't think anyone else will have to go through any negative experiences. I REALLY appreciated that she cared a lot about me as her customer and her business' reputation. Now knowing that she has been in business for 13 years and will go above and beyond to make sure her customers are happy I would recommend her. Thank you again!

I was looking for a carpet cleaning service that was affordable and had availability on a weekend…read more Kaptains Cleaning service had a very quick response time, the person I was in contact with was very communicative. The day of my appointment, Kirk (Kaptains Cleaning employee) advised me when he was 10 minutes away. (Who doesn't like to be prompted? I know I do!) when he arrived, he looked at the rooms he was going to be cleaning, and then we signed a contract. He was very friendly and had an outgoing/upbeat personality. Overall, I will definitely be using this service again. We also discussed future upholstery cleaning for the future. Thank you Kaptains!

It's an one man army here! Very prompt and affordable…read more Doesn't come with the traditional Van and machines, or the short duration of the work but the service was perfect. Kap was very understanding as we have a new born so did the other rooms first even though they were not in sequence and that would mean skipping a room on his way and coming back to it later. He did a great job!