I had an issue the other day there, with the meter on the washer still running and overcharging me…read more$5.00 extra. I was able to talk to them yesterday (Rudy) and get this resolved. I got a call from them, like twice, and he said he'd meet me yesterday in person. He asked if the meter charge was posted to my checking account, and could I bring a statement showing it was not just an authorization for the $15.00. So I met him there at 9:30 am as agreed and brought a bank statement. He looked at it, and gave me the $5 in cash. Great service from Rudy. I was impressed. I explained why I sent the initial e-mail I did. So many businesses now nickel and dime customers. And are not responsive at all after the purchase. This is exactly how you lose customers!! We're not always right, but right to "our taste". I will certainly be back there. It's really nice to be able to wash my own car there.

As a business owner, you should also know that negative reviews are typed in places like this and…read morepositive reviews are represented as return business and customers telling friends. Also as a business owner, you might want to avoid sounding thin-skinned in your review replies. There was no need to be accusatory in your response to my legitimate complaint. I didn't whine about the price hike and honestly, I don't care if you pre-spray or not. Except for the indisputable fact that the cars will come out of your machine dirty if it isn't done. Your solution? Join your club. No thanks. I, and I'm sure a good deal of the rest of the world are growing tired of subscriptions. I posted my initial complaint hoping you'd simply reconsider the pre-spray policy. Obviously you won't even contemplate that, so consider our business concluded. However moving forward, you might consider placing a sign on your kiosk explaining to new customers that your $11 wash will render a car that is only partially clean. As for me, I'll head over to the "big corporate competitor" for my next car wash. Maybe he doesn't do the pre-spray like your higher tier customers enjoy, but I imagine my car will at least come out cleaner than the last few times I've been through your wash. And if I do have a complaint to raise with them, I can be pretty sure whoever responds won't serve their response with sarcasm.

Luv car wash is so convenient and even more so now that they added more vacuum spots! Antonio who…read moreworks there is great and always friendly!

The posted closing time is 6:00 PM. I arrived at 5:22 PM and waited at the gate along with another…read morecar. We honked a few times, and eventually someone came out only to signal that they were already closed without speaking to us. If there is an earlier cutoff time, that needs to be clearly stated. Otherwise, please update your closing hours. Leaving customers waiting with no explanation is extremely frustrating.

It was my first time to use the car wash. There is a young man there that was very helpful and…read moreanswered all my questions. Not only that he was very kind and friendly. It was definitely affordable and I'll go back again anytime.

Took my truck here for the first time. It's set up like a fast food drive thru - you place your…read moreorder for the type of car wash you want at an automated screen and then follow the arrow/track to the wash entrance. Since it was my first visit a guy came out and helped explain how the whole process worked which was appreciated. Before entering the wash, two guys with hand sprayed my truck with some type of pre wash liquid. Going thru the wash was fun and fascinating. Technology has come a long way since I was a teenager driving thru one of these.. My truck looked fantastic afterwards and I will bring my truck here for all its washes!

If you want a $50 car wash that you can go to the gas station go ahead and go here... You have to…read morebe extra to get your mats cleaned and when they do wash the outside, there's always dirt residue on the bumpers and inside the doors... I've tried complaining twice to the managers and not only as the response "we're only human we make mistakes" but I just really wouldn't recommend this place not for the amount of money that you spend $50 a lot of money

Happy to support a locally owned business... however: Staff…read moredo not vacuum nor clean carefully, like under bags in trunk. I offered to take bags out, was told no, then regretted it as items were not vacuumed underneath. Manager told me to not have bags in trunk in the future. Vacuuming in rear the same, as well as under door foot prints. These problems have occurred more than once. Recommend not jumping in your car without checking.

I had such a great experience with Priceless Auto Glass! I needed my windshield replaced and they…read moremade the entire process so easy from beginning to end. They responded quickly, answered all my questions, and got me scheduled right away. The staff was super friendly and professional, and they kept me updated throughout the whole appointment. The installation was done faster than I expected I also really appreciated how honest and fair their pricing was with no surprises. It's hard to find businesses that truly care about their customers, but this place definitely does. I'm beyond happy with the service I received and would highly recommend them to anyone needing auto glass repair or replacement

I pulled in to get a repair done on a custom window on my van. Omar immediately had a great…read moresuggestion and unlike others in town, he quoted a fair price AND he said he could do all the work himself. Then he said he could get it done the next day and completed in a few hours. He did and his work is so good! I am so glad I remembered him. (He repaired a windshield a while back!) I'll always go to him for glass work and I hope you do, too!

The service was good . Fast , given it was busy . I paid for the middle package. Which included "…read moredash boarding " cleaning . Once I got into my car I noticed all the paneling looked the same as I had left it . Not sure how they miss that . The vacuuming and outside was well done.

Pésimo servicio, me cobraron $45 dólares por una limpieza de afuera y adentro y lavado de llanta y…read morerines, El personal muy mal trabajo, estaban más enfocados en hablar que en trabajar. La limpieza de adentro ni hablar, dejaron toda la basura. Y todavía esperan que les den tips cuando no vale la pena. Por gusto el nombre y el lugar si el personal está terrible. No se dejen llevar por apariencias.

Everytime I come here this one female cashier is always acting like she's never seen me. Cards me…read moreeverytime for like the past 50 packs of cigarettes. I forgot my wallet today and lo and behold, she don't know me. I just needed a lighter. Can't beat store policy, but it is considering good customer service for a cashier to recognize a regular patron. Also their Krispy Krunchy, while tasting good, is stale and hard like they've been in there overnight. So the morning continues with me driving down the road to the former 7-11. The second I step up to the cashier he immediately pulls my brand of cigarettes and asks me if I'm skipping the coffee. I laugh and tell him to add it for me. I really just needed a lighter today, but the sense of being recognized is still very much appreciated from some these days especially in the mornings when people tend to be in a hurry and a bit stressed. Do you realize the Nazis were also following policy?

Need some gas to get back to Napa I've got a temporary card at the moment that most gas pumps won't…read moretake. Looked up this gas station says 24 hours but in fact it closes from 10:00 p.m. to 5:00 a.m. that would not be 24 hours so I'm about to run out of gas and I've got to just keep going down the road and trying every gas station that claims they're open at 24 hours but they actually aren't

It's convenient that they have a few places available to wash car, in Santa Rosa and a few other…read moreplaces in county. I also like that they provide microfiber cloths to wipe up excess water and soap. I must say, that now that it's called Luv car wash and not the old place, they are much better at balancing the amount of soap they use so that there are not as many excess bubbles to wipe off the back of your car. Only 3 stars for customer service vs 4 or 5. Often times you go to vacuum after washing ( it's how they have it set up, wash first), but the vacuum spots are all filled up. There are lots of people who come there to vacuum and not wash and many seem not to have paid either. The last time i went i had to let this other guy ahead of me go into vacuum and there were no other spots, accept a handicapped spot. I went to talk to one of two employees, (she was busy selling memberships and had just sold me one; the other employee is helping direct cars into the wash, no one else is there) It turned out he had not washed his car nor paid. She walked over to him, had a few words then just left him there to vacuum. It's not the first time. This was at the college Ave location, but also had this happen at the Santa Rosa Ave location. If you try to call Luv car wash to complain, they don't or maybe hardly ever answer the phone. I called multiple times once and finally someone texted that they would comp me a small discount off the monthly fee whereas the old place (forgot name now!) had much better customer support; if i called, someone answered, and they always had a responsible employee there to talk to, not just a worker who is so busy they can't really talk to you. I think this company is skimping on having quality customer service/ employees. I would like to find another subscription wash place that cares more. I would have added pics but did not want to get peoples license plates on here.

I really like being a Luv Carwash member the service is great and the employees are very nice. I…read morereally like to come at least twice a week.

I brought in a car today that was extremely dirty both outside and inside and I even told them I…read moredidn't have high expectations on how clean they could get it. I was extremely pleased with how hard they worked to make the car look beautiful! The outside was spotless, and they were able to make the inside look so clean and shiny! Thank-you to the crew at Auto Pride, Mission Circle for an amazing job!

I went for the exterior car wash, my car was pretty bad, it looks so shiny and clean now! Like a…read morebrand new vehicle! I also have them check my coolant oil and brake fluids. They are very professional and do an excellent job.

Clean spots everything worked no complaints. Glad these places are still around, they also have a…read moredrive thru style washer on 1 bay.

It's a good spot - always has a space available and enough people here that you won't feel lonely…read more There's a drive through car wash for $6 basic, $10 The Works, and $13 The Serious Works - we're not kidding this time! A food truck - I wouldn't try it but you can! I bet Stephanie with the big sweet Red truck eats there and she's not illin yo. Additionally, a random group of homeless people walking around, camping out in the front lot. Seems they have a multitude of tiny dogs that want everyone to know they're there - I HEAR YOU, Enough already.