The shuttle NEVER showed up in Cancun to shuttle my family and myself to the airport. Hotel concierge contacted them on my behalf and he said the driver was unable to show up and to take a taxi, get a receipt and they'll reimburse at the airport. He said they were at every terminal, but they're not. I plan to follow up. Very unprofessional read more

Total scam if I can give it zero stars I would. I do not recommend this company to anybody they never showed up to pick me up at the hotel and when I called the company they basically told me I was on my own I grab the cab service from the hotel which was two dollars more than what I pay with them so in all reality I wasn't saving no money. read more

Whatever you do, get your hotel to pick you up!! We were naïve (ok, fine, I just forgot to book it. :) haha never EVER again) and thought we could find a taxi close by the airport to bring us to our hotel maybe 15 min away and they charged us $55 when the way back with a normal taxi was $20. We knew we were getting ripped off but we didn't have any other choice! And then to top it off when he dropped us off (which he missed the turn and had to go a ways out of the way) the diver said, "you're tipping for the ride??" So ended up to be $60 for a 15 min ride. MAJOR SCAM read more

We prepaid. They tried to sell/upcharge vacation excursions on arrival. We were then led to pickup line where we waited 1 hr for a shared shuttle to the hotel zone. Multiple other couples who arrived after us were taken first (if private ride). On return, we were scheduled to fly out at 730am and were told we would be picked up at 4am. We decided to just get a private taxi which was $30 one way to the airport, no wait, and worth every penny. Would highly recommend AVOIDING this company! read more

Do not buy the round trip package. It is almost impossible to book it when you want to return tithe airport. Even the internal global customer service could not connect to the local team. The number is disconnected. Terrible scam. They have a monopoly from the airport though so they are tour only choice if you want a taxi. Don't pay for the round trip though. read more

All Americans - Don't use. Bad service, overpriced and screwed me on my return trip due to the rigidity of their policies.

I guess if you like to pay twice as much to be transported by guy who is lost, this is the right service for you. Me? An unwelcome start to my trip to Cancun. I will never ever use this service again. Ever. read more

We used Super Shuttle for our departure and return into LAX/Cancun. They were prompt and accommodating. The drivers are great and we're easy to communicate with in English. I'd recommend them for any country where they offer their services! read more

They don't even deserve 1 star. Plain and simple. STAY AWAY! If you have an issue they don't care. If you miss your shuttle they don't care. They never gave us a time for pick up, and they just showed up. We weren't ready. They didn't care the driver left. I called customer service they hung up on me. read more

If you want to be kept waiting and waiting then this is the Shuttle for you, but if you get off the plane hungry and anxious to start your vacation DON'T take Supper Shuttle. I decided to give them a second chance what a mistaKe that was. I waited over 30 minutes and that's why I was harassing them. No one keeps you inform or tells you why or how long you will be waiting. Last time I ever use this service.. read more

Never use this company is your want to actually get to your hotel or airport. Totally a scam!! Never showed and charged us twice!!! The worst read more

Cancun....What a ripoff this is. DONT USE SUPER SHUTTLE we prepaid for a taxi from our hotel to the airport, they never showed up. But not just us, another person staying at our hotel, it happened to her. We were together at the hotel guest services calling the taxi company. Again DO NOT USE SUPER SHUTTLE. I'm telling my friends also who are planning a trip here in Cancun in June. read more

The SuperShuttle experience was without a doubt the WORST part of our Mexico vacation. I can't stress enough what a complete disorganized disaster this company is. We purchased our ground transportation with SuperShuttle in advance as part of our vacation package, thinking this would make our travel from the airport to our hotel so much easier. What a joke... it was anything but. From the moment we entered the terminal in Cancun, the SuperShuttle people were barking at us (and everyone else), trying get us to buy "discounted" fares to our hotel destination. At this point, we were relieved that we bought our transportation in advance. We thought we had a leg up on everyone else. Boy, were we wrong! Turns out, all those people who bought the SuperShuttle transportation at the airport got first priority at the airport. So, those of us "planners" who purchased the tickets in advance (and there were hundreds of us) were forced to sit and wait on the hot steamy sidewalk, waiting around for the transportation we already purchased. And we waited... and waited... and waited. We waited for nearly TWO HOURS for our "speedy" shuttle to arrive. And, and the SuperShuttle staff couldn't have been less helpful or communicative. They were truly terrible. And, believe it or not, things got even worse once we were finally able to board our shuttle. We were driven about two miles away, to a very creepy shuttle/bus station, and told to transfer vehicles. Which meant also having to take all of our luggage off one shuttle and put it on another. In the heat of mid-day Mexico. And, the "new" shuttle we were put on was run down, dirty and had barely any air conditioning. Then we got to wait another 45-minutes before the actual driver got on the bus and hit the gas. Eventually, we were on our way. We were staying at the Iberostar resort which is just a few miles from the airport, so we were told that we would be dropped off first. (Sweet relief!!!) BUT, due to traffic on the main roads the driver decided to do a "reverse loop" which would drop us off LAST. Meaning we had to stay on the shuttle till the bitter end.... another 90-minutes. We ultimately did get to our hotel, but when were arrived we were hot, hungry, stressed out and angry. This is NO WAY to start a vacation on Mexico. Everything else about our vacation was just perfect. At the end of our vacation we took a private cab back to the airport, not even attempting to use the SuperShuttle again, even though we had paid in advance. I wouldn't get on one of those SuperShuttles again, anywhere under any circumstances, and I hope you don't either. What a nightmare. read more

I'm surprised to hear some people had a bad experience. This was a very straight forward process. The drivers are knowledgeable and the vans have AC. The only drawback for us was that our driver was a little late for pick up due to the folks before us running late. My recommendation would be to set up some sort of automatic notification system like through SMS messaging or email. read more

We booked a round trip on a private van from Cancun airport to our hotel near Playa del Carmen and back. Both trips were great, and each driver was very courteous and friendly. Each with their own personalities, with Francisco being more interested in sharing facts about the history and culture of the area, giving us great ideas for excursions and places to visit. Juan Carlos, the driver for our return trip to the airport, was also great. Our conversations ranged from latin rock to soccer, and they made the trip seem much shorter. I will definitely use their service again. read more

Horrible. Messed up our reservation and said we didn't have one. Then said there was nothing they could do about it. Said we would have to pay for a taxi. read more

We were very impressed with the efficiency of Super Shuttle when we arrived at Cancun. Imagine hundreds of tourists arriving at this small airport from all over the world who then wander out to the front needing a ride to their hotels. Once outside of the airport past the time share booths, there was no badgering as in some countries. The Super Shuttle staff wore clearly labelled uniforms, had reservation names on clip boards, and quickly divided us into groups to efficiently go to the various hotels along the hotel zone. The driver knew who needed to sit where, according to hotel location for easy drop offs. The shared shuttle does add a little more time to the trip, but you can't beat the US$19 round trip deal we got when we booked it at the same time as our hotel/ airfare package through Expedia. For the return trip to the airport on our departure day, things were a little less efficient, but really, that was only because we did not activate our cell service. We tried to email Super Shuttle to find out the pick up time to head to the airport, but never got an answer. We had to pay our hotel clerk to call Super Shuttle, but that was really the hotel's policy more than Super Shuttle. When we got through, they had, in fact, had us on the schedule and were able to confirm the pick up time. We asked to be picked up a little earlier and the next day, our driver arrived right on time as requested. I recommend confirming 24 hours before your pick up time for your own peace of mind. We were very happy with the service. read more

Do not use this service. I paid up front for a private shuttle from the Cancun airport to our resort less than 20 minutes away. We were told that a driver would have a sign with our name on it ready for us when we landed. After an hour plus of waiting, we finally got a ride to our resort but not before we complained twice. The service was so poor that I didn't even use them for the trip back to the airport at the end of our trip. I paid AGAIN for a shuttle from our hotel. Beware....you are not getting personal service. read more

If you want your money taken, then by all means get a taxi from here. They made us front the money for the round trip, and won't pick us up for the airport departure. Great work guys, got me.... read more

Worst shuttle service! Plenty of cars and no wants to drive to Tulum, the wait was at least 45 minutes if not longer. Reservations do not mean anything here. People are rude. Not worth it with all of the other shuttle services around. read more

Well the 1 stars are for driving us from the airport to the hotel,we paid in advance and we were supposed to be picked up this morning at 4:15am from our hotel. We confirmed with the office day before a concierge called for us. We'll nobody came we had to take taxi to be there on time, their office doesn't work that early so you can't reach anybody to check if your driver is on the way. That's the last time we used supershuttle they ripped us off now we are back home and can't get my refund. Don't pay in advance that's all I'm saying and be aware. read more

In a streak of optimism we decided to trust SuperShuttle over the Yelp reviewers. HORRENDOUS decision. We booked well in advance online, received a confirmation email, and waited dutifully outside our hotel at the confirmed time. 45 minutes later, still no shuttle (you can imagine how frustrating this is while in a rush to catch a flight). We tried to call their local and central service numbers, and no one cared to pick up (this was during normal business hours). With no other choice, we gave up on the shuttle and took a taxi to the airport instead. It has yet to be seen whether SuperShuttle will do the right thing and grant us the refund for our failed trip. Note to fellow travelers: Our taxi ended up being cheaper than the SuperShuttle! Traveling from Plaza las Americas to Cancun airport was only 300 pesos (~$17 USD), less than the $22 SuperShuttle shared ride and without the hassle and worry associated with this money laundering scheme they're running in Cancun. read more

I'm really surprised to read the bad reviews. My parents used the Super Shuttle Cancun service a month ago (booked ahead online) and they loved it. We followed suit and just used them this past week. We booked a round trip private taxi for $92 (airport to Playa del Carmen). I had a confirmation email with clear instructions and found the Super Shuttle people quickly. We had to wait a few minutes for a car but not long where the confirmation email had said we would be greeted with a sign. On the way back, our driver was on time. Both ways, the drivers were courteous and friendly. We'd definitely use them again. read more

Paid $50 in advance for a ride from Playa del Carmen to the Cancun airport and the driver never showed up. I've contacted YellowTransfers and SuperShuttle multiple times asking for a refund and have not gotten any response. DO NOT USE SUPER SHUTTLE OR YELLOW TRANSFERS read more

Super Shuttle made a stupid mistake to begin with and did a terrible job to solve the issue. I booked a super shuttle from Cancun airport to hotel zone, and another from a Cancun hotel near bus terminal center to the airport on the Super Shuttle website, one week before my trip. The drop-off and pick-up addresses are not the same, so I did not book a round-trip. Instead, I booked the from-airport and to-airport trips separately. But they still messed up. Our trip from the airport to hotel zone was fine. We waited for about 20 minutes and the van was very full, but that was not unexpected. When we left Cancun, I had the worst experience ever with Super Shuttle. Our flight was at 8:30 am and the website told me to expect my driver to arrive at my hotel at 4:30 - 4:45 am. The day before the trip I did not receive any emails from super shuttle to confirm the trip, so I called using my Mexican cell phone number for at least five times during the day, the evening and right before sleep in order to confirm that the driver will show up as what was "agreed on" on my reservation. But nobody at their Cancun airport ever picked up the phone. Well, maybe they will just show up. So in the morning we waited for the shuttle from 4:30 to 4:55 at the hotel lobby. But no drivers showed up. I tried to call the super shuttle at Cancun airport about my reservation to double-check the trip, and again, nobody ever answered the phone. Then I called the customer service number I happened to see on the website. Someone pickup the call and told me that the driver went to the hotel where they dropped us off!!! He was surprised that we changed our hotel. OMG! How could you assume that people do not change their hotel during their vacation?!! He claimed that I may have filled out a wrong address for him!! Excuse me?! I have my hard-copy confirmation page in front of me which showed that the pick- up address I filled out online is the correct hotel address, where I was expecting to see the shuttle! He tried to blame on me for a few minutes including having the hotel staff double-checking the hotel address, and then he said that no driver would go to my hotel area and he would refund the amount I paid for the reservation. Then the phone suddenly got cut off. I did not call him back because we had to rush to the airport and I thought the full refund was the best he could do that that time. We finally managed to find a taxi and arrived the airport before it was too late. Anyways, it was all right as long as we did not miss our flight. Well, I thought is was ridiculous for them to make such an assumption, but I thought it was normal for people to make a mistake. They can basically fix it and move on. HOWEVER, that was not the end of my terrible experience with super shuttle. About one week later, they did not refund me, so I called the customer service. I talked to a lady, and she asked about what exactly happened and said someone would contact me about the issue and give me a refund. But they NEVER did! One month later, still no refund received. So I called them, and waited on the customer service line for ever to speak to to someone; in return, they asked me to call them back during the following day to talk to someone in a particular department. I have tried to call them more than eight times to get someone to talk to me using my international phone. I also have called them two times and at least once more to get the refund from the US. Why on the earth, I, the consumer, who is doing everything I can to solve the issue, has to push so hard in order to get the $20 refund????!!!!! Is this a joke? My perception is that Super Shuttle DOES NOT CARE ABOUT THEIR CUSTOMERS, even after THEY made a mistake. I felt as if I were the person who stood THEM up at 4:30 in the morning in Mexico for the trip to the airport! ! How ridiculous! I have been using super shuttle for my personal and business trips for over three years. This is how they treat loyal customers! My recommendations? DO NOT USE THEM!!! if you know alternatives. But, IF you still want to use Super Shuttle Cancun, as you may not know any other companies, here are my recommendations: 1. Always double-check with them. When you get a chance to talk to super shuttle in person at the airport (when you leave for your hotel) double-check your pick up location with them. They DO NOT read the information you filled out in the system. Do not assume that they are reliable! 2. If your drop off and pick up addresses are different, again, double-check when you see them, and/or check that before you leave the US, because a) their Cancun airport phone number doesn't work! b) They would assume that your pick-up and drop-off addresses are the same. Good luck. Enjoy your trip! read more

I used super shuttle today. When we got to the airport, he asked me for a tip. I tipped him generously online. He acted like he didn't know what I was saying. Either super shuttle isn't tipping the tips we give or this guy was just being rude and trying to scam me. read more

Don't use this service. They contract out to a local taxi company. After landing in Cancun, I went up to their counter to get a taxi. My receipt says SuperShuttle, whom I thought was reputable, but my credit card was charged by Yellow Transfers. The receipt and brochure, which also notes Nexus Tours, do NOT provide contact information. I was offered a travel concierge, whom I never got a hold of via a call or text. When I called the phone number on the brochure, they couldn't help because it was for Nexus and they had no record of me. The hotel was able to eventually contact SuperShuttle for me. When I submitted an online complaint with SuperShuttle, they said they couldn't help because the concierge was with Nexus and I booked my travel with Yellow Transfers. Ultimately the partnerships don't work together to provide good service and give you the run around. read more

We had a perfect experience. I booked a round trip through Expedia several months prior. Upon arrival, we walked past all the scammers directly to the super shuttle folks in blue. They had my name on a clipboard. They were very friendly and let me know a rough time frame. The environment was chaotic but I just stood where they told me to for about 10 minutes. Our van arrived, and we had a private ride with a friendly driver in a well-air-conditioned van. I was scared of super shuttle based on the reviews, but I had already booked it by the time I saw them. I have no complaints. Hopefully the return trip is as smooth. read more

The worst. They for got to pick me up even after confirming with them the day before. The driver was rude and had an attitude after being extremely nice to the couple before me. I am convinced it was because I am American. read more

After reading other reviews I am convinced that people arriving did not wait for the correct Super Shuttle attendant, they will have your name on a board.when you get OUTSIDE of the airport !!!! There are so many other people posing as representatives before you get outside, that you may be fooled and ripped off by them. I have been going to Cancun since 1989 and they were GREAT !! read more

When you walk out of the customs there is a SUPER SHUTTLE station. We asked how much to playa del carmen and she said $70 USD. We said No, and walked through the next set of doors. There was another SUPER SHUTTLE desk in the middle. I asked how much. She said $55 USD. I thought, well that sounds better. We booked it. When the lady had me sign the receipt and I turned my eyes away for literally 3 secs, she grabbed my Visa Credit card under the signed receipt in an attempt to steal my credit card back to her. My GF and I both travel for a living and work for the airlines. We both say what happened and demanded our card back. The lady played it off like she accidentally took our credit card off the counter for no reason. SHE WAS A THEIF. When we went outside to get the van, it was chaotic and we waited 20 mins. Only to be put in a taxi and sent off to our hotel. Next time I am taking the bus or taxi and avoiding these scam artist. read more

Vans were clean and spacious. Drivers had good Spanish and English-Language skills. Drivers confirmed names and destinations of passengers to ensure correct drop offs. read more

Ah, Mexico...I had forgotten your devious ways. It turns out that Super Shuttle has a monopoly as the only provider of outgoing trips from the Cancun airport, (no taxis to be found) and they are definitely using that monopoly to their greedy advantage. Our hotel was in the city center (less than 10 miles from the airport) and we were quoted 680 Pesos, or 68 US Dollars. First, 680 Pesos is a ridiculous amount for an 8 mile trip...the return trip from the hotel to the airport was only 350 Pesos. Second...680 Pesos = 68US Dollars?? Did we just time-travel back to the 90s, when the exchange rate was 10 Pesos to the Dollar???? The good news...our driver was pretty polite...the further annoying news...the advertised free onboard WiFi didn't exist. So...a tip to all Americans traveling to Cancun...make sure you have plenty of Pesos for the ride from the airport to your hotel...it's going to be the most expensive thing you pay for all weekend. read more

Won't use SuperShuttle ever again! We bought and prepaid the SuperShuttle van service from and to Cancun airport at the time of booking the trip with HotWire. Riding from CUN to our resort was fine. Then 5 days before the return trip we asked a concierge at our resort to confirm out trip back/ get the pick-up time. The SuperShuttle rep had a hard time finding us on their list, then finally confirmed our reservation and gave us a pick-up time that was too close to the take off time, but assured us it's going to be all right. On the day of our return flight we waited for 20 min after the scheduled pick-up time before trying to contact SuperShuttle, to no avail. In the end we hired somebody else to take us to CUN. We left 25+ min after our scheduled pick-up time. Nobody needs to go through this type of stress after the relaxing vacation. Try to avoid SuperShuttle! read more

Do NOT use this service for Cancun. It is more expensive then the local authorized taxi or even your hotel service by at least $15 USD. They also use a bait and switch. I paid for supershuttle but then upon exiting the airport they transferred our ride to "greenline taxi" which was an unmetered vehicle. Very shady and I would never use this again. read more

Great service! Took a little while on my departure to get my private taxi can but the service was great. On my return the driver was right on time. read more

Got the round trip to and from playa del carmen. The return flight was at 7:30 pm, asked the driver yo come by 5. Well... It came... At 5AM. I told them it's in the afternoon, and was told that since they already came, they will not come. Wtf.... Just blew a half a hundred. People... Do not pay advance arranged transportation in cash. read more

Great bang for the buck. Was led to the van right as we exited the airport. No wait. We had a 20 min trip and it wasn't stressful at all. Driver was great and drove smooth. read more

Horrible service, you think you are booking a private ride but you wait an hour for the car to show up. Now late to pick us up from resort to go back to the airport. Stay far away read more

For the price it was okay. We went all the way to playa muejeres, consequently, the last couple dropped off. I tipped 20% online, but when the guy dropped me off he proceeded to say, "You know it's very important to tip in Mexico." I would suggest not tipping online, rather giving it straight to the driver. Better yet, get a cab when you get there that takes you straight to you destination. read more