I regret using Xelbor Transfer for airport transportation in Cancun. The pricing was shockingly high compared to other services offering the same thing, and nothing about the experience justified the cost. Even worse was the customer service. The staff was rude, dismissive, and acted as if questions were an inconvenience. When you're paying premium prices, basic professionalism should be expected -- it wasn't delivered here. I would not use this company again and would strongly recommend looking elsewhere. read more

big scam! don't use. unreliable. took my money and left me without a ride back from hotel to airport. They showed up an hour early and said i am here waiting. i said it's in an hour. i started hurrying, I texted them the whole time I am coming give me 15 mins. they left, they waited less than 10 minutes and they left. it was a horrible experience. read more

SCAM ALERT do not use this company. We booked our round trip transport to our hotel and the driver never showed up for the way back. Their customer service said the driver was there and sent a picture of a different resort. They totally refused to refund us and were very rude. Plus they charge a lot more than the regular taxis. read more

Xelbor Travel - Tours Near Me - Cancún, ROO

I am giving it 0 ratings! It's a big scam, don't fall for it. It was raining and he quoted $150 for 1 way to our hotel in downtown with family of 4. We checked with uber and it was $23 , but the guys kept saying the police will not let Uber service in the airport as a they work illegal. We fell for it paying $60. When we checked with our uber driver, he texted that this is run by mafia and we shouldn't do business with them. I was charged right away and this company refused to give refund. Infact he made us wait long and said go in the back for the taxi to pick u up. I refused so then he send the taxi in front to pick us up. It's very shady, we also noticed that the business physical location a as missing business name on the building. Here is the taxi license number which i took picture before getting in. Try to find uber, they seemed genuine. We are hoping the credit card didn't get charged multiple times. read more

Xelbor Travel - Tours Near Me - Cancún, ROO

I would leave a 0 star if possible, this company will scam you! Don't trust them! Me and my friend paid $100 for a round trip airport to hotel, we paid them they only gave us 1 way ticket, the guy said will email us the return ticket 1 day before we go to airport but end up no record of us booking the return trip. Don't ever trust this company read more

Estafadores! Cobran mucho más que otras compañías, (el retorno nos costó menos de la mitad con otra empresa) cuando íbamos en camino al vehículo se le explotó un neumático, el conductor no tenía ni siquiera herramientas para cambiarlo, no hubo asistencia, no enviaron otro vehículo, nos dejaron varados con las maletas, el conductor de ellos negocio con otro taxi que paró al que le tuvimos que nosotros pagarle el viaje en efectivo, estos delincuentes se recusaron a reembolsar el dinero de un viaje que no completaron, Y querían recibo de una transacción que un empleado de ellos hizo, pésimo servicio al cliente y los carros no están aptos para circular. no se exponga a un riesgo NO USE ESTÁ EMPRESA! read more

Overcharged -- told me $85, was $101 practices like this make you not want to tell the drivers

Worse than a scam they are evil. They send a confirmation to give you a false sense of security....then they don't show up or answer phone or email forcing you to scramble last minute. read more

Airport transfer price is astronomical. Customer service is terrible. Was dropped off at the wrong terminal, despite telling the driver the airline I was flying. Do yourself a favor and don't ever use this company for any type of transportation! read more

Do not, I repeat, do not use this company. They left my wife I stranded after taking the money that we had already paid. They texted saying the cab was out front, but left after 5 minutes. When I called to see what was going on they told me that cab was not coming back and told me to pay for another cab. I expressed how upset I was, but they didn't care. So again do not use the cab service unless you what to pay twice. read more

They were no honest at the airport regarding the price. The guy told me the total cost for trip from airport to Play De Carmel and back to airport is 190 US dollars, but at the end (with rush) he charged 3900 pesos which at the current exchange rate equaled to $230. So be careful if you meet them at airport. read more

This company is a complete scam. The man who originally arranged our transport to the hotel stole $1000 pesos from me. He claimed I had not given him enough money, but I had, and I had proof that I had given him enough. By that time, our stuff was loaded up and I wasn't going to get into an argument with 4 men surrounding us, so I just gave him an additional $1000 pesos. But he totally stole that money from me. We had arranged a transport back to the hotel at the end of our stay. As we were getting into the car, my purse was sitting on top of my page and my friend's backpack was sitting on top of her bag. I took my purse and watched our driver put my bag in the back of the car. The driver then quickly moved my friend to the side of the car and told her he would "get her bags." When we got to the airport, her backpack was in the car, but her bag was not there. The driver claimed that her bag was never there. Her backpack was literally sitting on her bag. The driver called his "supervisor" and I spoke to him. I was told that he could send someone to "try to find our bag" but there would be a $16.00 USD fee. What???? You didn't put our bag in the car!!! This is not our fault. Why am I having to pay for your mistake? I finally told the driver that he needed to take us back to the hotel so we could go find the bag. We were then told that it would be $50.00 USD to take us back to fix his screw up!!!! We didn't have a choice, which is guess is all part of the scam. We did find the book after we threatened the hotel, and the driver took us back to the airport. But we literally had to make threats to the hotel and to Xelbor to get our property back. This company is terrible. DO NOT BOOK WITH THEM. My friend who is from Mexico told me that this is something that some of these taxi companies do to their clients. I recommend using an uber or using a black car service. read more

The worst extortionists out there. They are like hawkers awaiting tourists to scam. They're all outside and all connected in the same game. They prefer cash and wanted $150 USD to go 23 miles for two people. Or, $85 for a shared ride. We had no choice and paid the shared fee. They charged our credit card twice (he said the first time it didn't go through). I'm disputeing the charge with their customer service and have filed a dispute with my credit card as well. We missed our scheduled shuttle due to an airline delay which was a separate problem/review of 3:30 hours! After making us wait for 1:30 minutes unto 1:30 a.m., the guy came and said he's sending us in a private car, "but I need to tip the driver." I had to use them 7 months ago when private fare was $85 around same time as same unfortunate delay took place; don't understand how the fee jumped about twice in 7 months. Cancun airport transportation system is corrupt; there were no taxis/taxi stands there whatsoever. No information booth by the airport to provide options/customer service, etc. We won't be back to Cancun. If this keeps up like it has, travel will surely be affected as tourists were petrified coming out to extortionists; many of them don't even speak Spanish, so they're really taken advantage of. This family of 5 was charged $270 for a 20 minute taxi ride, which is rediculous. read more

We have used this service many times when traveling from the Cancun Airport to our resort and they have always been amazing! This morning we had a scheduled pickup at 8:30 and found out a few hours before our flight was delayed 5 hours. One email later, our pickup time was adjusted, no questions asked. Always on time, knowledgeable drivers, and clean vans. read more

Don't use them!! They agressively yell at you at the cancun airport from behind their counter. I tried to get just a one way trip to Tulum but they upsell saying it is much cheaper if you buy the round trip. The catch is they don't come get you for the return. i called, texted and emailed and finally I had to pay a local taxi driver in tulum twice the price to get me back to cancun. Just another scam targeted at people from the US by desperate people in Mexico.I can't wait until Uber is able to be used in Cancun. It will put an end to the desperate taxi pirates at the airports and other places in Mexico. I have filed a dispute with visa and they have refunded my money saying they have many complaints against this company and are taking action. be careful in Mexico..taxi scams, menus with higher prices for tourists, and illegally adding a tip to the bill in pesos so the tourist has a hard time seeing this is what they did. There is a reason people from the US think twice before spending time and money in Cancun and Tulum read more

1 hour wait in sweltering heat at Cancun international airport. Pay the extra money and fly directly to Cozumel instead. You'll be glad you did. read more