NEVER AGAIN will I go to this location for a car wash or do any business with them including their oil change department. In fact, it is sad but this experience put such a bad taste where I don't ever want to go to a Super Lube -period- after my experience.
Some tips after my experience with this location and its Car Wash:
1. Always immediately INSPECT your CAR after EACH WASH FOR DAMAGE.
2. The Oak Creek SuperSplash Car Wash from my personal experience obviously has no regard to loyal customers, nor do they hold themselves accountable when damage is done by their car wash.
3. Always pay with a credit card and if you notice any damage done by their car wash system protect yourself and take immediate pictures and report this location to the SuperSplash corporate office and the BBB if they do not fairly rectify any damage or customer issues they caused. This will be my forced next two moves unfortunately.
I am so patient and give everyone the benefit of the doubt. I did not decide to even write a review until I provided the location every opportunity to rectify the damage in question. Their corporate address and number is Corporate Office for SuperSplash where complaints about bad service or damage from this location should be reported is:
1311 N Paul Russell RD
Tallahassee, Fl 32301
Phone 850-222- 5823
Long story short, was monthly member for their "Best" car wash since March. Only washed my car at this location since my membership since my paid membership entitled me for unlimited "Best" washes. Overlooked small scratches and prior stuff, could not negate or ignore the obvious windshield scratches that were caused immediately after my May 5, 2016 wash that I reported immediately email and exchanged voicemails with district manager for SuperLube, Russ, the person who reached out in response to the email complaint. I can tell, the district manager as he introduced himself, Russ, had his mind made to not help or rectify and negate all from the beginning. All he did is fast talk me. I was forced to cancel my car wash membership, which they refused to even refund it on top of not rectifying the damage in question. I was loyal to this place. Only washed at this place. In fact, my other car, I had the car seats shampooed and tipped close to 40-50% of the $30 cost because I am a loyal customer, good tipper and patient person until I get taken for a sucker which I was and do not appreciate. What was baffling was how small the issue was and how they could have took accountability and had a long-term customer instead of show what disregard they have to not a pass by washer, but a loyal long-term customer. It is very baffling on all fronts. read more