First time here and definitely my last. From the moment we walked in, the customer service was awful. The girls at the front desk were extremely unwelcoming. We approached the waiver screens and completed everything, then went to the desk where the first employee didn't even greet us -- she just stared waiting for us to say something first. When she couldn't find our waiver, she asked which screen we used. We told her the middle screen and she immediately responded with attitude saying, "Well that one doesn't work," and told us to go do it again on the left or right screens only. I politely suggested maybe they should put a sign on the broken screen so customers don't waste their time, but instead of being understanding she gave me a rude look and repeated herself. After waiting in line AGAIN, I noticed she treated other guests the exact same way -- no greeting, no smile, no effort whatsoever. It honestly made the whole experience uncomfortable and frustrating before we even got started. Customer service sets the tone for a business, and this place completely failed at that. read more

Found out this place opened on April 19, 2024. Fair pricing and great way to burn an hour or two over the weekend. It only cost me and my kiddo $30 total for two hours of fun. The staff is super friendly and helpful. The best advice I can give to first timers is to sign the waiver before you come in. I've included the QR code in my Yelp photo dump. If you wait until you get there I'd like to warn you they currently only have two kiosks to sign up. If there are two families in front of you, you'll need to wait a bit depending on the size of their party. We will return! read more

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Saw this place on IG and decided to bring my kids here one day with some friends. We filled out the waivers online, which I recommend. My friend did not and it took a minute before she was done checking in. Pricing was around 30$ a kid, then a $4 charge for me and then we had to all buy their socks with the grip even though we had our own. Rules are rules. They said you can bring those socks every time so you won't be charged in the future. Walking in the waiver tablets are in front and then there's an opening to the inflatable play place and to the left is the counter where you pay and check in, then you go around the corner and in the back there's the restrooms, concession stand, seats for a party and a small area with tables for parents and a bunch of game machines. The negative thing I as a parent have with the layout is that opening in the front by the front door. Because who's to say your little one doesn't go out that way and someone is able to easily walk them out the front door if you're not jumping with them. I myself go with my child, but there were lots of parents just sitting at the tables in the back, never looking up from their phones, so it's bound to happen. They need staff at the doors at all times to prevent that, because the people at the counter are too busy to see who's going in and out of the doors. The staff was for the most part friendly, but not as friendly as you would find at a Pump up Frisco, Playstreet Museum, Cheeky Monkey or other kid friendly place. Some of the workers looked miserable especially the concession guy. The actually jumping place was pretty cool, even as and adult I had fun. They have a small area for what I assume the smaller kids with an area to jump and a small obstacle course and a ball pit with an interactive projection screen. The main area had jumping areas, slides, mini zip line, climbing walls, foam blocks, etc. My kids are 5 and 6 and had a blast. There are workers that walk the jumping areas to make sure kids are following rules. It all looked fairly new and clean. And it wasn't overly crowded so that was nice. I did look at pricing for birthdays and in my opinion it's a tad high for what they offer. Again we had fun, my kids loved it, it's nice to have a new place to add to the list. Just that opening to the front door bothers me for safety issues with kids getting lost wandering out the front doors with or without strangers. It needs better security from staff. read more

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Shady business practices (changing hours and prices on customers) as well as upcharging without posted sign or notification. Terrible business on top of the fact it is run down, nasty, and dirty. This place is a filthy, disgusting cesspool just waiting to get shut down. Please take your family anywhere else. read more

The Good: Our kids had a blast! Very clean. It's basically one huge room of connected inflatables (not separated inflatables). Everything looked either new or well cared for--and there are staff inside monitoring play for safety. We paid for 2 hours and that was enough. Parents can sit at tables around the inflatable. I think they have wi-fi because I saw several ppl on computers. But, FYI the inflatable is so big you won't be able to see your kids inside the inflatable while sitting. We paid the extra $5 parent fee, so we could periodically go inside the inflatable to check on our kids. There is a pretty large "toddler" inflatable area for kids under 5. The Bad: The only criticisms, like others have said, the locker situation isn't easy. It's I believe like $2 cash for an hour or two--but then you have to get staff to open it each time. It seemed like a whole ordeal so we skipped it. Also, we moved a 3rd chair (from an empty table) to our table at one point, so my daughter could sit down and take a water break. A little later, a staff member came by questioning me about it and took it back. It was clear he took his job very seriously. Lol. But, if you can get past these minor annoyances, this place is a good indoor kid play option! read more

Awesome place for the price. Unlike those trampoline parks you can get an all day pass here. A+++ for how clean the place was.

2 hours pass was just enough. Good safe place the the boys. Staff were nice and friendly.

Place is total BS. 1) Parents who are not jumping have to pay 2) You must purchase their socks - no exceptions (even though the socks from other jump places are identical). read more

highly ask that you let your kids come here. the prices for concession are reasonable too

It's spacious and doesn't feel crowded. There's free WiFi and clean bathrooms. My niece and nephew have a membership and it's half price for an additional guest read more

This place is so awesome. It has something for everyone and every age. I love that I can go into the toddler bounce section with my toddler to keep her safe. Love it here. read more

Beware! Not all staff watching your children are trained in CPR or First Aid. When an accident occurs, they will blame the other children "watching" your kids and not their lack of training. Beware! read more

Always a great experience. We loved celebrating my daughter's birthday here! Everyone had a blast! The staff and our hostess were so wonderful. They always are so willing to help with any questions. Jaiden was very sociable and sweet! She gave us such a warm greeting! I love how safe everything is and it's great there are so many areas you are able to see your children. It's also great how you have lot's of entrances. We will recommend to all our friends to come try it out. They won't regret it. read more

Great service and very friendly! Abigail at check in was very helpful and would definitely come back.

very clean! great place to spend few hours of the day ! My kids have a blast today we will come back soon

Worst service I have ever experienced. The manager refused to help when we needed to cancel a part, although the event was over 30 days away. Worst customer service ever. read more

Do not ever book this place. We booked a party and needed to cancel due to an unforeseen circumstance and the manager refused to give us the deposit back. The cancellation notice was over 30 days away from the party. The manager was super unhelpful and rude. Never book a party at this place. read more

Buyer BE WARE...The staff is super rude!! They aren't helpful and just want your money. We will not ever book another party here!

Lots of fun for kids, keeps them busy. Worth the money and you can stay until they close.

The place is great. The price is expensive but for all day play, i understand. I have two issues with this place that rub me the wrong way. 1. The socks. We do not need to pay for THEIR socks. Many of us already own urban air, cheeky monkey etc type of socks. Let us wear those or do what urban air does and allow us to trade our socks in for yours. If children wear their own socks without grippies, so be it. That's on them. I think this is just a money factor. My other issue is making us as parents pay $5 to GET INSIDE the inflatable. 1. I have a 2 year old. All i did was SIT inside the toddler section. Wasn't even playing. And they came up to me to tell me i needed to pay for my self to be in this. After just paying $100 for my kids to be here, go ahead and pay for your self to sit here. I understand if i was truly playing and jumping around but to monitor my kids or do the occasion welfare check that last all of 5 minutes is ridiculous. So all in all, it's a good place but be prepared to money drop bc they nickel and dime for silly things. read more

Clean, friendly staff, fun for hours. Food available. Great for hosting parties and gatherings, suitable for guests of all ages, ensuring a memorable experience. read more

Super Llama - Amusement Parks Near Me - Plano, Texas

I payed $25 only to get kicked out 1 hour in there. I got kicked out for "running" but I was just jumping. I also got in trouble for standing in a corner while playing with my friends. Meanwhile there's a couple being touchy in front of kids. The staff is very rude i know they don't get paid enough to be following my friends and I the whole time just watching us to kick us out. The food is expensive as well. A Gatorade for $4.75? No. Save your money. read more

Great place for kids to burn out energy. Super sweet staff and clean attraction and restrooms!

Terrible experience at this place teenager not committed to work on the staff, on the frontdesk attendant looks like got mad I disturbed her book reading to get an information, I have brought my own anti slippery socks and the attendant said you should buy their socks, I denied to buy them so she said I could return the socks at the end and refund it, I bought the fkng large socks for my 2yo daughter which she couldn't climb properly the inflates because this socks slipped out her feet everytime. Besides this it supposed to have some staff inside the inflables helping out the kiddos but this employee (unresponsable teenager) was too busy playing basketball on the games area on the back, he was doing some tricks with the ball and almost step over my daughter. Since he wasn't on the mood to work I had to pay extra to get in with my daughter, mor extra socks ass well!! There was 2 teenagers inside (15 to17) huge strong boys playing super roughly and aggressively wile the staff boy was busy playing basketball, they was jumping upside down from the top of the inflables and chasing each other jumping over the walls off the park ( which is prohibited by the rules). But the staff was too busy reeding a book on the front and playing basketball on the back. I went to the little kids zone my kiddos was playing throwing bals on the screen and this rough boys totally nonsense literally dive into the balls pool and start throwing balls on the screen, a staff came and ask them to live that area they laughed and jump over the wall super close to my son, if he fall we would smash my son, all this in front of the staff, and he did nothing. At the time I live i return the socks on the frontdesk they denied to refund the socks ass the lady said on the beginning, at that time was another attendant there and she even tried to refund me but the stupid manager denied to authorize and obey me to take that fkng XL socks to my 2yo girl and 4 yo boy which they will never be able to use. If they really care about security they would let people get in with proper size anti slippery socks, and hire more committed people to work and keep kids playing safely. This was 11.18.24 between 3:30 and 5pm. read more

if you have little ones, this is not the place. especially on a saturday. the manager is rude and disrespectful, and the workers secretly want your money to scam you. and if your going with your kid, please be cautious of the death trap that is by the slide in this inflatable park!!! read more

So this place is nice and fun for kids but it is pricey: $50 which includes two kids admission and two socks. However the women's bathroom was closed for an hour and a half on our first visit and super llama actually closes half an hour earlier than the times posted on the website. The only other thing that this facility needs is a working public water fountain and it would be even better. The workers do an excellent job monitoring and jumping with the kids though! read more

Super impressed at the overall cleanliness of this place and my two kids (9 and 5) had a great time playing!