America's Tire is a great family business that is trustworthy. We frequently choose this business…read morefor tires and appreciate the straightforward service and their sole focus on tires. It reminds me of other family run businesses like In and Out and Chick fil A where you're valued as a customer, the prices are always fair, and the quality & service stands out. First time at this Mountain View location for tire rotation and it was relatively quick as we had an appointment.

Had an appointment scheduled weeks out to get a punctured tire patched -- rear passenger side…read more Simple job. Show up on time and the rep (Robert) immediately says he won't repair it. I push back and ask him specifically which puncture is actually causing the leak. He starts checking and finds out the one near the sidewall isn't even the issue -- it's the other punctures. So now the original reason to refuse goes out the window. Then he pivots. Goes over to my front driver side tire -- completely different axle, opposite corner of the car -- and says he won't service my vehicle because of the condition of that tire. Points to a specific line in their internal policy: "2/32 Inches or Less." I read it right there in front of him. That row describes what they can and can't do with a tire that IS itself at 2/32" -- it says nothing about refusing to patch a completely separate tire on a different axle. He misapplied his own policy. Also worth noting: that same policy line has a green checkmark under "Inflate" -- meaning by their own chart they'd inflate a 2/32" tire but won't touch a perfectly separate tire on the other side of the car. Make it make sense. I asked him to put the refusal and the reason in writing. Wouldn't do it. Just kept pointing at the policy -- the same one that doesn't actually back up what he was saying. And here's the part that gets me -- if it's a safety issue, why'd you let me drive off? No waiver, no documentation, nothing. Just sent me on my way with the puncture still in the tire and the "unsafe" tire still on the car. That's not a safety call, that's a sales call. Posting the policy photo so you can read it yourself. Filed a complaint with the California Bureau of Automotive Repair. If this sounds familiar at this location, you can do the same at bar.ca.gov.

I've been to other America's Tires locations before, but this was the first time I actually booked…read morean appointment in advance for service at this particular branch. Since it was conveniently located near my workplace, I figured it would make things easier and save me some time. I brought my car in for a simple balance and rotation service--nothing major, just routine maintenance to keep everything running smoothly. It was a Friday evening, so I wasn't surprised to see that the garage was pretty crowded with cars. In the past, I've made the mistake of walking in without an appointment and ended up waiting for hours, so I've definitely learned my lesson. Scheduling ahead of time really makes a difference, especially going into the weekend when most people are trying to squeeze in last-minute car maintenance. The young gentleman who assisted me was friendly, professional, and welcoming from the start. He explained the process clearly and gave me an estimated wait time. Even though the shop was busy, the service only took about 45 minutes, which was actually faster than what they initially predicted. I appreciated that they managed their time well and stayed efficient despite how packed the garage was. Overall, I had a great experience. The convenience of the location, the courteous customer service, and the quicker-than-expected turnaround time made the visit smooth and stress-free. I really appreciated the service and will definitely consider coming back to this location again in the future.

I had a great experience at America's Tire on El Camino Real in Palo Alto. I initially went in for…read morea new tire and was helped by Brian, who was extremely professional, knowledgeable, and helpful. He really took the time to explain my options and made the process easy to understand. During the visit, I realized my tires were still under warranty through Sam's Club. I ended up canceling my service at America's Tire, and they refunded me without any issues. What really stood out was Brian's attitude. There were no hard feelings at all. He told me his offer would still stand if I decided to come back and remained just as professional and pleasant throughout the entire interaction. After driving to Sam's Club, I found their prices slightly more affordable due to the warranty, but the difference wasn't significant. Ultimately, I decided to come back to America's Tire purely because of the outstanding customer service. Brian made such a positive impression that it outweighed the small price difference. I even had the option of going to Costco or Sam's Club, but I chose America's Tire because of how well I was treated. When I went back Brian was not available but Alejandro helped me out with the same level of professionalism. They replaced all four tires in less than 30 minutes, and the pricing was very comparable to Costco and Sam's Club. I literally came back because of the customer service alone. If you're looking for a new set of tires and value professionalism and great service, I highly recommend checking out America's Tire on El Camino Real in Palo Alto.

4 brand New tires, for Honda Pilot. Sam and his team are super dependable, will give you a clear…read morediagnosis, fix a problem if it is fixable and safe and help you save an expense. Offer alternative choices of tires depending on your driving profile and need. Excellent service and I would go back again. Thanks !

Salam. Went here today because my tire exploded in the freeway. Brother and staff were kind and…read moreassisted. Fair prices and helped with balancing, rotation, new tire and rim. . Thank you.

Alejandro and his team were helpful with finding me the right product for the right price. Service…read morewas quick as well!

Had a repeat of an excellent experience here fixing a flat tire. Dante was a huge help,…read moreprofessional and explained everything as it transpired. Well done!

Price for a full tire swap and alignment came out at roughly half the competitor prices, and they…read morefinished much more quickly than I expected. Waiting room is also in full view of the garage, so you can watch the techs do their work in case the fast turnaround time has people suspicious.

The best experience I've had at a tire shop. I did an inquiry and Richard responded right away. I…read moreprovided him size of tires and what I use the car for and he gave me a quote. Came in and Richard greeted me and they started working on installing the 4 tires. Will be back to get brakes done. Fast, easy experience and is my go to for tires now. Costco is good but a pain to order tires, make an appointment to get them installed 4 weeks out. Not to mention if you have nail or flat, they make you do an appointment again or come in at 7 in morning. Tired of doing that and will support local SJ businesses.

Easy to schedule over the phone, excellent service experience…read more Dulce, Oscar and Michael will take good care of you and get you going. Mercedes Alignment performed masterfully, Bruce is awesome! Highly recommended!

They sold us tires for our EV which barely lasted 2 years and 15K miles. We took the car to them…read morefor regular rotations as well (which we pre-paid for). When I told them they sold us the tires that barely lasted 2 years they claimed the prior sales person sold us the wrong tires and the ones we had weren't good for EVs. They always want to sell you something every time you go in. They must be paid on commission.

When you buy tires online, It looks like tires get shipped out on Thursday, and arrive on Monday…read more After the tires come in, you can book an appointment, but they book about a week out. After you book a tire appointment, be prepared to wait. My car sat in the parking lot for about 75 minutes before it was brought into the bay to get the new set of tires. I'm not sure the cheaper price is worth the hassle compared to by local shop.

Purchased my tires here and got them installed within 90 minutes as quoted. Made my tire…read morereplacements appointment online, everything went smoothly. Unsure how long tire replacements typically take but I was happy that they didn't go over the 90 minutes quoted. Very nice and patient service from the technicians here. Appreciate the similar friendly service like other Costco departments.

I'd heard great things about this ship throughout the years and finally went to them when I…read moreupgraded my suspension components. My suspension has adjustability built in and I was assured that they would use that as using shims isn't as reliable. Today I found that they did use shims as it's more convenient. This is in addition to getting my car returned with damage to my dash to which I was never responded to.

I had a severe vibration issue at high speeds with my car. Other shops could not find the problem…read morebut Joe and his team were able to figure out that the expensive EV rated Michelin tires on my EV suffered from acoustic foam that had delaminated on the inside of the tires. I highly recommend this place for anything to do with tire mounting, balancing and front end alignment. They do fantastic work!