Went to tan this evening waited for about five minutes for someone to come to the front desk so I…read morecan purchase tanning sessions. I even yelled out hello and no one came to the front. Made a call out to the store explaining about my experience and their response was that they were "folding towels in the back." The way they communicated with me was a bit unprofessional. They have good beds, but their people skills and Customer Service needs improvement.

Best LA Tan, I've been to. The staff is so friendly and knowledgeable! The new manager with the…read moreblonde hair is the best! They have the new KBL tanning bed, which is a level six that gives you three different options of tanning. A basic level 6 tan, Mediterranean tan, and a Caribbean tan. You just can't go wrong here.

I used Palm Beach Tan a couple years ago for prom but my location ended up closing. Anyway I'm…read moregetting married now and I went to a different PBT and the front desk girl Veronica was so incredibly helpful. She took the time to explain the differences between the two types of tan lotion. She showed me all the levels of tanning beds. The quality of PBT compared to like LA tan isn't comparable Palm beach tan is so much better. Their tans bedding and just better they renal the beds more often and they are cuter. Veronica was so nice and helpful and she was giving me great advice on when to tan and for how long so i don't burn. Anyway, Can't wait to get bronze for my wedding with Palm Beach Tan!!

The past few times I have come here, it has been right around open, and the employees have been…read morelate to open the salon. I'm not sure if it is staffing issues or call offs, but it is extremely unprofessional. One of the times myself and two other people left because it was ten minutes past open and there was still no one here and the doors were locked. I have never had this issue at this location until recently. Other than that, the staff are friendly enough and the salon is clean.

I've gotten a spray tan here and used the beds, both have given me GREAT and INSTANT color. Super…read morecute and clean salon, lotions are amazing, the staff is knowledgeable if you need help!!

Ok, so I know that "tanning" is not the healthiest thing these days but this place hits the spot…read morewhen you need a quick little boost of color, clean, friendly and reasonably priced

I love love LOVE this salon!!! I've been going to Eternal Tan since 2011 and I wouldn't go anywhere…read moreelse. Mandy, the owner, is the friendliest, sweetest, and most knowledgable lady. She will help you for the right tanning bed/time/package for you. She will also help find the right lotion for you too. The best part... She will NOT push you for the upsale just to get you to spend money on the $100 lotion or package. She is customer oriented and cares about every person who walks into her salon. Eternal Tan has a bed for everyone's skin type (my personal fav: the prestige... Air conditioned!!!). She also has this AMAZING new spray tan that is HEATED and dries you after each spray! And you can get a clear spray (so no more worry about the bronzed getting on clothes for the first 12 hours). The best part.... More natural color than the regular Versa Spa and NO MORE SPRAY TAN SMELL!!! Love it!!! Plus it's the cleanest tanning salon I've ever been to. You can see the pride of the ownership throughout the whole salon. She also runs AMAZING sales several times a year around holidays on lotions, packages, and spray tanning. Totally worth it and you can save a ton of money. Mandy is always putting her customers first.

Amazing tanning salon and red light therapy! There are several beds so little wait time, quality…read moreunits with so much control over your temperature and experience. Highly recommend!!

I've done spray tans at the same place for the past 10 years. I was looking to try something new;…read morelooked in the area and found Palm Beach Tan. When I walked in I was greeted promptly. I told the girl it was my first time there, she showed me the room and the different add ons. I was super impressed. I've never had a spray tan add ons offered to me at the place I frequent. So I got a violet color and moisturizer added. The room was clean and all the things you need for a spray tan were readily available in the room. I didn't realize what I've been missing out on the past couple years. I love a good spray tan and this place took my experience to the next level. I will be back for sure!

Walked in as a newbie, never got a tan before at a place like this. Jerry was super helpful and…read moreshowed me the different tanning beds, packages, etc. Was super patient and helpful! Place was super clean and I had a great experience!

Lovely and clean tanning salon located near downtown Palatine. Warm and welcoming staff with early…read moremorning hours and always spotless! Great specials on Tuesdays!

Horrible experience and I never even used their bed! Why, I drove 12 minutes to get here at 8:30…read moreand their lights were off and closed? Sign on door and Yelp says they are open until 9pm. Very unexpected and frustrating.

This place is a scam! The wait times are ridiculous. They're operating system behind the counter is…read morecompletely ridiculous and they're unable to process or give you any gift cards. The staff at Mokena are the most rude (one in particular) I've ever met. They won't give a refund, even if the people behind the counter mistreat you. Their "corporate" called to try and rectify what happened and told me I was right, but still wouldn't give me a refund when in the history have you ever heard such nonsense? I will be telling every single person I know to never go here ever they steal your money they give you faulty products and they treat you like absolute crap. Wow, just wow is all I have to say about this horrible horrible entity. my husband is 64 years old and they refused to let them tan because the information in their system was faulty and we had paid for a full month of tanning and we were only halfway through the month. Don't subject yourself to this time waste ! Do not give them your money. Go tan somewhere else.

Great beds, very clean and the staff is super nice and helpful. A special shout out to Kennedy,…read moreshe is always friendly and helpful.

Great people, great value, great UV therapy opportunity when the suns not out. Love this placeread more

I am a new customer I came for the first time last week, I have very limited time, I just drove 18…read moremins to get here because the flyer I was given said this place opens at 9 I was here at 9:30 and you're not open? I'm so disappointed...

My daughter ordered me a 30 day package. I got a text confirming with no dates? When i went in…read moremonths later I was told it was used and I could not start the month at that time. I called corporate and all I get is a voicemail and no call back!

I have been tanning for decades and I have to say that Kelly and her crew at LA Tan in Morton Grove…read moreare fantastic. They schedule me in each procedure so I don't wait when going from room to room. They respect my time and always have a pleasant greeting when I get there. I have been to other LA Tan's, but I go out of my way to go to Morton Grove because of their outstanding service. GREAT job ladies.

I reached out and had an initial consultation call for my wedding in June. After the call, I was…read moretold I would receive a proposal, but more than two weeks passed without anything being sent. I followed up and was told I would receive the proposal by the end of the day, but I never heard back. I reached out multiple times over the following two weeks to everyone I had been in contact with and did not receive a single response. This lack of communication was extremely disappointing and felt unprofessional for a service costing $5,000+. I would not feel confident hiring a vendor who communicates this poorly for such an important event.

Had a consultation and the beginning of October and was told I would receive the quote via email…read more Waited a week with no quote, emailed Frellsie, Alex, and Patti for an update and was told it would be done by the end of the week, they were just busy. So I wait until October 17th and still receive no quote, so I reach out to them to express the urgency I needed this and that I was frustrated it was taking so long just to get an estimate that I was told would be sent over same day.. And they just didn't respond. Seems unprofessional considering they expect a 5k minimum just to book.