First of all, Julie Chan the owner was courteous and very professional in explaining the services…read more She even gave a follow-up call to remind and confirm the scheduled service. The Lady she sent was also courteous and professional addressing every corner of the house and quietly doing a thorough job. The house was left strikingly clean with no over scented smell of the disinfectants used like most others do. Yet there was a clean pleasant smell and clean looking place that she left.

2 Star Honest Review of "Five Star Cleaners" and Owner Jade…read more(Lengthy but worth the read if you're considering this company) This is my honest experience with Five Star Cleaners, run by Jade, and why I unfortunately cannot recommend this company. I was in search of a move-out cleaning for my ohana rental and needed a reliable, reputable company to take on the job. I found Five Star Cleaners, and Jade sent an amazing cleaner named Chelsea, who did a fantastic job on a small test area. That experience gave me confidence in their quality of work. As a homeowner, I'm careful when hiring service providers -- especially when I'm not going to be physically present -- so I planned this cleaning a full month in advance. We scheduled a team of 4 cleaners, at $120/hr, for roughly 3-5 hours. Everything was confirmed: my proxy (a trusted friend) would be there in my place as I would be off-island, and multiple cleanings were lined up. A week before the job, I checked in with Jade to confirm everything and asked for a detailed list of what the cleaning would include (e.g. baseboards, windows inside and out, cabinets, full deep clean, etc.). I also mentioned I'd like the invoice to clearly reflect the services for documentation purposes -- in case anything came up with my tenant's security deposit and I needed it for small claims. That's when Jade suddenly became uncomfortable and said this was "concerning." I clarified that I wasn't threatening legal action or involving her in a dispute -- I simply needed a clear invoice, as any homeowner would, to show a judge the unit had been professionally deep-cleaned (as required by my lease). I explained this is standard procedure, and no liability or risk would fall on her or her team. Just a paper trail. However, Jade insisted she didn't want to be "caught in any legal crossfire" and pulled out of the job entirely, just one week before the scheduled date, leaving me scrambling just days before I was scheduled to leave the island. She refused to speak on the phone to clarify things or resolve the misunderstanding. All communication abruptly stopped. To make matters worse, Jade then blocked me on Facebook and all other communication channels, presumably to avoid accountability and prevent a negative review -- rather than taking ownership or having a respectful conversation as an informed and professional business owner should. That behavior alone speaks volumes. This last-minute cancellation was a major inconvenience and unnecessary stress, especially after a month of coordination. I had trusted this company to follow through -- and instead, they dropped out without any real attempt to problem-solve. That is not professional in my opinion. To be clear, I don't wish Jade or her business any harm -- but I do not consider this company reputable based on this experience. In Hawaiʻi, where it's already difficult to find trustworthy cleaning services, this situation only made things harder. If you're a homeowner or property manager needing reliable, professional, and communicative service -- I would encourage you to look elsewhere. This wasn't it.

Mel was super friendly! She got so much done in 4 hrs. Am…read moreexcited to have her come biweekly ongoing. Great work!

Mel is so amazing! She does a great job and it's very affordable. Highly recommend her services!read more

I posted a project on Yelp while looking for cleaning services, and I was very impressed with…read moretheir prompt and professional communication. They were responsive, courteous, and provided all the information I needed right away. Although I ultimately chose a different company due to the specific scope and scale of my needs, I truly appreciated the way Priscilla handled the inquiry. Based on this experience, I wouldn't hesitate to recommend them to others looking for reliable and responsive service.

The service I had scheduled for was a deep clean, specifically requesting the windows/window…read morescreens/window grates, oven, and fridge were focused on. I was really disappointed after the appointment because I noticed throughout the following day or so that there were many areas that were still dusty or dirty - specifically the windows and the oven. Almost all of the areas of the house that had been worked on, I went back over to clean myself almost immediately because they were either streaky, half-done, or not at all touched. If I had known that my expectations weren't going to be met for the session/service, I wouldn't have set it up. When I reached out to let Priscilla know 1:1 that I had concerns about the service, I didn't get a response. Due to what looked like low-effort work, being an hour and a half late, poor planning, and poor communication, I would not recommend this company to others and will not be reaching out in the future.

We have been using 3T Cleaning services for almost 2 years now. They are absolutely the best…read morecleaning company we have ever worked with. Since day one they have been very professional, courteous, impeccably clean, trust-worthy and prompt. I would definitely recommend 3T Cleaning to everyone I know!

From the owner: When you need a dependable and trustworthy cleaning service for your home or business, look no…read morefurther than our family-owned and operated company. At 3T Cleaning, we look forward to doing business with you!

Wanted to love them, but they couldn't manage their schedule to maintain the times promised, and…read moreoutsourced work to people who broke things while cleaning. Could not maintain a regular schedule or keep up with things left damaged/ broken,

I needed a cleaning company to come and do a deep cleaning for my elderly father's bedroom and…read morebathroom. Coastal Cleaners responded quickly to my inquiry and Tehani came to the house to see what I wanted accomplished and took a few pictures. She emailed a detailed checklist and a fair estimate. I needed the job done soon, and although busy with other commitments, her team fit me into their schedule. Tehani and her team also came the next day for a few hours to address areas needing more attention. My sisters and I were very pleased and satisfied by the results. I recommend Coastal Cleaners as they are professional, friendly, reliable (they came on time!) and do quality work. They brought their own equipment and cleaning products. The cleaning solutions are non-toxic, pet friendly and has a pleasant smell. I will definitely be using Coastal Cleaners again. You should too.

I just moved to the big island in a house that had not been occupied for 2 years. It was dirty and…read moresmelled. Since I have 3 young children and this was a big house I thought I would hire a cleaning company. My first impression of Darryl the owner was good he was very friendly and assured me that they could clean my house at an affordable price. He said they would clean windows and wipe inside cabinets, also wipe down all the walls and clean the floors. They arrived worked a little and there product smelt great, so I assumed my house is getting cleaned really well. They left after about cleaning maybe 4 hours and I thought wow there is no way they could clean my whole big house in 4 hours with only 3 people. Sure enough after they left I was walking through the house and my feet felt dirty so I looked at my feet and it was black. I then got my mop out and moped all of my floors. My floors were so dirty I had to wash the mop out 10 times before I had finished. Later that night the lights in my house revealed exactly where they wiped my walls only directly around any door ways and widows. Seems like they sprayed a lot of product on my walls just to make it smell good for a few hours. Sure enough the great smell was gone the next morning and it was smelly again. So the entire next day I spent with my husband and my parents wiping down every single wall in my house, and the day after wiping out all of the cabinets they said they cleaned, which still smelt and even had dead roaches in it. We also had to scrub all of the showers which did not appear to have been touched at all. So in the end I let this company waste 4 hours of my time as well as almost $500. I would have given them 0 stars if possible. This company did a terrible job. I am writing this review so that no one else gets ripped off like I did.

From the owner: Attention Big Island Residents and realtors! Time to Quit…read morecleaning for a clean unparalleled. Our Business Specializes in green cleaning on all levels, from vacation rentals to commercially or residential True Pure Clean Hawaii is licensed and insured not only to just clean we also offer pressure washing services as well as Moving services. Emergency scheduled cleaning subject to extra charge and Any Promos And Deals are subjective

It was difficult to find a company in Hilo to help my grandmother clean out her home. Luckily a…read morefriend of mine referred me to Jessica at Punawai Cleaning. Her website is very easy to navigate. Within 24 hours Jessica contacted me to schedule an appointment. We did a walk through at my grandma's house and quoted me a price. She showed up promptly on the day of cleaning. In a few hours, bada bing bada boom! The whole place was immaculate. Grandma said it was better than when she first moved in. Jessica is very pleasant and professional. The place was in really bad shape. I mean, I'm not gonna say hoarders (because I love my grandparents) but, um, you know.... Thank you Punawai Cleaning. You da best!

Really responsive with a organized & easy scheduling system! We felt comfortable having Jess in our…read morehome and she not only made it easy to communicate, but was also thoughtful and did a thorough job throughout the entire house. Will definitely be using services again in the future.