Erin Donahue is our point of contact at Roque and Mark, and she has been beyond helpful and great…read moreto work with; she's responsive and professional. The reason for the 4 stars is because maintenance requests online have been ignored in the past and maintenance personnel are not always the cleanest or considerate of your home.

I just found out that you (Roque & Mark). have been fired and are being replaced by Pacific Encore…read moreProperties, Inc. & i for one could not be more excited!!! my experience with R&M over the past 5 years has left me DISAPPOINTED, UPSET & stressed!! You SEVERELY LACK organization, professionalism & key communication skills that are essential to thrive in your business! you have lacked organization since day one!!! Staff is RUDE & clueless idiots ( office staff!! maintenance was nice people !!!! You have treated my family like crap. I am happy that you were fired!!! You are among the WORST!!! Also, your office SMELLS like shit !!!!! RENOVATE, remove the carpets & open some windows because that place STINKS!! again im sooooo happy you were FIRED!!! YOU SUCK Heather- you do not need to be a c un t with your reply! you were fired because you suck!

It's a strong vote of confidence when you use an agent 3 times! When it was time to sell my Mar…read moreVista home, I knew Ray was the right choice. His advice and suggestions during the recent process made the transaction essentially effortless on my part. Ray coordinated everything: a light touch-up of the property with a handyman, had it staged beautifully, then finally worked his contacts for advance previews. The results paid off. In a challenging market, we fielded multiple offers with several over-asking. Westside RE buyers can be finicky and make last minute changes, but Ray handled that with grace and patience. His 5 stars are well earned!

Ray is amazing! Honestly, I generally don't even like real estate agents…read more.. Ray deserves 6 stars. I couldn't be his client because I was looking for a leasing agent and his firm doesn't provide the service. Regardless, he took so much time and care to educate me on the LA market and helping guide me in a meaningful way. If I am ever in need of the Realty services he offers, I will immediately contact him. My future self will be thankful to him for getting to save the time on searching.

Rita was great to work with, very personable and professional and went out of her way to make sure…read morewe closed on time and everything went smooth!

Excellent service,,, got me through a FSBO transaction,,, many thanks to Sherri Allen for her…read morediligent follow through!

Melanie (owner) and Merry (administrative associate) are super responsive and great at responding…read moreto emails and texts. I didn't realize when I first signed on that Keybox is off-property management only (they don't personally meet with tenants or inspect the property themselves). I'm sure Melanie disclosed that initially but I overlooked it. Aside from my slight disappointment at not having an on-site manager, I was very pleased with how quickly and thoroughly Merry addressed maintenance issues, how accessible financial transactions were on their portal, and how professional they were in all our interactions. For those who don't require a manager involved in tenant face-to-face interactions, but looking for excellent, reliable service, I highly recommend Keybox.

I have been renting a house through Keybox Properties for the past year. I had such a good…read moreexperience with the team at Keybox! The agents were always friendly, yet very professional. Whenever I called or texted them they responded immediately. If I had an issue with the house they took care of it within a day. I was very impressed with them. If I ever decide to rent again or become a landlord myself, I will absolutely call Keybox. I can't recommend them highly enough!

Pacific Shore Property Management provided great service for 8 years. They helped with day to day…read moremanagement (including repairs, locating vendors, etc.) as well as leasing. They were responsive every time I reached out for assistance, and I appreciate Larry, Allison, Justin, Sintia and the entire team. Highly recommend if you are looking for a property management team.

I applied for a basic $1800 apartment with 820 credit, $10k monthly income as a software engineer,…read moreand 7 years of perfect rental history. I even sent full bank statements. They still came back asking for my actual tax returns and whether my son lives with me full-time, which is illegal according to the Federal Fair Housing Act, specifically 42 U.S.C. § 3604 (Section 804 of the Fair Housing Act) and will be reported for CalDRE and HUD with proofs. This company is what wrong with the housing market and what will cause the next house crisis, they are bullies. I'm 37 years old. In almost 20 years of renting in LA, I've never been asked for tax returns -- not even when I bought a property. This is ridiculous. Extremely rude, invasive, and discriminatory. They're clearly looking for any reason to reject people. Complete waste of time. Stay away.

Jumana's knowledge dependability and communication has made her the go to escrow agent. Susie in…read morethe back office was just amazing. I've referred many clients to this great organization and every client has been massively impressed. Thank you so much for your hard work.

I wish I could give Susie 10 stars for the unbelievably kind handholding and super smart way she…read morehandled a very , very difficult escrow that involve land , a business and a tax liability that almost stopped escrow. I sobbed on the phone to her so many times I lost count. Everything was so unbelievably stressful in my life but Susie always had a friendly voice, and I trusted her completely . Susie during this Escrow went through something that was life-changing and awful for her. I couldn't believe that during this horrible event, she answered her phone instantly !! what I found shocking is that through the entire process she ALWAYS .... answered the phone every single time ! I don't know how that's physically possible and I would tell her this. how can you do this? I know you must have other clients , yet you are always available. I can't comprehend it. Just writing this is making me cry because of how kind she was and how she kept me going through one of the most difficult experiences of my life not because of her, but because of everything else involved in the sale , she was the only bright spot. God Bless her .

We sold our house in Santa Monica this October with Paige Ogden and Emma Russell at Pardee, and I…read moredon't think we could have done better with anyone else. A few things stood out. Both of them were actually involved. Paige and Emma personally ran the broker's open and the public opens, personally handled every offer, and were reachable whenever I needed them. I never once had to chase anyone for an answer. They were also honest with me when it would have been easier not to be. The market was slow this fall and they told me so instead of feeding me a number I wanted to hear. When our buyers came back after inspections with a large repair request, Paige and Emma walked me through every line of it, gave me their honest read, and told me where they thought we had room and where we didn't. They held the deal together. The attention to detail was something else. Every document came with an explanation. Nothing ever sat waiting on their end. I run a company, and I came away taking notes on how they take care of clients. If you're selling on the Westside, hire them. We felt taken care of from the first call to the day we closed.

We just bought a house with Matthew Freeman as our buyer's agent at Pardee. He was off the charts…read moreamazing! My wife and I consider him a good friend. He is clearly someone who finds meaning and purpose in his work. We felt right away that he was genuinely interested in matching us with a home where we could flourish. We had lost our home in the Palisades Fire, and having Matthew by our side meant so much. But he wasn't just compassionate and thoughtful, he also has incredible expertise with respect to Westside real estate. The house we ended up buying would have slipped under our Zillow radar without him. Finally, Matthew was an effective negotiator. He would go to bat for us even when he could easily have done less just to close the deal. House hunting can be an emotional experience. Matthew made our experience fulfilling and even fun!

Courtney was wonderful to work with. She was responsive and kept us advised until we closed the…read moredeal.

Our family lost our home of 40 years in the Palisades fire. In a very stressful and emotionally…read morecharged time, the Kohl team helped our family navigate through to the next chapter of our lives. They listened to us and our needs, were always patient, and gave realistic expectations based on their deep knowledge of the neighborhood. The Kohls understand the current challenges of the Palisades and the shifting dynamics in the market. We bought a new lot to be part of the rebuild, however we first sold our existing lot, since it would not be ideal for aging in place. Now we have a new beginning. We would not have that beginning without Sue and Courtney Kohl.

We just had the blinds replaced in our Santa Monica rental, and the customer service overall was…read morefantastic. While there were a few minor delays along the way, Daniel Glaser from Glaser Property Management was ultimately very helpful in getting everything taken care of. He is always quick to respond whenever we have an issue at our place, which we really appreciate. His handyman, Dave, helped coordinate the next steps with Fred Mokhtari at Blinds R Us, who measured our windows. Fred went above and beyond, even coming out a second time just to re-verify two windows we were unsure about. Today, Francisco from Blinds R Us installed the blinds. He is a true professional--meticulous, experienced, and focused on perfection. He took extra care adjusting every piece until it was flawless. A great team effort, wonderful communication, and a fantastic final product. Thank you to everyone involved!

Extremely conscientious, thorough and communicative. None better. Professional bearing with…read moreintuitive insight maximizes property efficiencies and reduces costs.

Working with Scott Chaplan, Consuela Kielbowicz and the Entire Team at Del Rey Urban Brokerage,…read moreInc. has been a dream come true for me!!! As a Real Estate agent with more than 20 years experience, I joined their team toward the beginning of this year, 2024, and they are absolutely the most honest, have the highest integrity, and most wonderful group of people, I've ever had the opportunity to work with!!! They do everything they say they're going to do and in the timeframe they say they are going to do it!!! With their many years of heavy heavy experience in the real estate industry, they provide tremendous value for their clients and agents!!! I have learned so much more about the real estate industry having had the opportunity to work with Scott, Consuela and the entire team at DRU!!! I highly recommend them if you're looking to buy and or sell property, or if you are a real estate professional looking to boost your career to the next level!! Sincerely Tommy Lee Thomas

Consuela and Vanessa were very professional and patient. I felt very comfortable that they were…read morelooking out for my best interest and communicated with me consistently. Very detailed oriented explaining the steps required to close the real estate transaction. I would use Del Rey Urban and there team again definitely in the future. recommended to everyone.