Royal Realty's Michelle Lum changed my bad luck with property management and showed me that…read moreexperienced and professionalism still exists in this industry. She genuinely cares about her work and makes her clients a priority. After 3 months of vacancy, I switched PM's and hired Michelle to upgrade my kitchen and find tenants for my house. She understood the sense of urgency and with every conversation, she gained my trust and respect very quickly. With her extensive experience, she offered valuable insight, fiscal resolutions, preventative maintenance strategies, and went above and beyond my expectations, which is hard to accomplish, considering I am a PM and Realtor myself. She is intelligent, efficient, compassionate, and detail oriented. I am truly blessed to work with her and grateful for everything she has done for me.

Michelle Lum is the most helpful and thoughtful realtor / property manager we have ever had! She…read morehandles things immediately and respectfully. She works very hard to get things done and is very understanding and supportive through all kinds of situations. She's also just a really good person who you can tell is looking out for your best interests. Thank you so much !

My property manager, Anna went above and beyond to help me fix my problem on my rental. Because of…read moreher help I was able to recover my losses and made things right so that it doesn't happen to anyone else renting their property. She will make sure to fix problems honestly and does a great job!

I've had HiPacific for more than 4 years, and they have been outstanding every step of the way. I'm…read moreinvolved in service issues because I requested to be, and this allows me to screen or assist. One example: recently the electric stove was not working. HiPacific sent a tech to diagnose with my permission, the repair was $600+. I decided to replace the stove rather than repair. I've always had trouble getting appliances on Oahu from Home Depot or similar (from remote) - so Yana helped find a vendor with real on-island inventory, and we got it installed within a week. Last year, we had damaged cabinets. I had to be more involved because it was a specialty HOA supplier, but I found new cabinet doors, shipped them from the mainland, and Yana oversaw installation with a local handyman. I consider this a partnership, and HiPacfic is the best property mgmt service I've had (multiple rentals, 6+ prop mgrs). Yana is outstanding and worth every penny.

Such desirable listings, too many applicants applying that they often have to close their listings…read moreprematurely - one cant help but wonder how they are picking the best tenants out of the batch. They have an option to join waitlists for these properties but dont get your hopes up if you find a beautiful property at an amazing price - it might just disappear before your eyes.

Shannon was outstanding to work with. On top of selling our home, we made a big move out of state…read more Shannon helped alleviate the stress of these big changes by keeping us up to date and informed with what we needed to know. She was knowledgeable, had great communication, and we had no doubts about putting our trust in her. We can't recommend Shannon and Blue Cove Properties enough!

Made numerous attempts via telephone, online contact forms for assistance on their available rental…read moreproperties & simply no luck! Website is very eye catching with all the promises they uphold as a property management company to both property owners and tenants. Unfortunately no urgency to reply or make you feel taken care of as a potential customer.

Thomas had such great reviews that he was the first person I called to list my rental. I am in the…read morecountry on the Windward side in Kaaawa and he basically told me he was not interested in my property because it did not fit into his "portfolio." Never bothered to even come and look at my beautiful rental. He would give me no further explanation. Also, he did state that he did not like to lease properties where the owner was on site. Thomas replied to my review. Apparently, he did not listen to understand what it is that I was renting. I said that it was on the ground floor and that we live on the second floor. It is a 500 square-foot one bedroom apartment. Not a room in our home.

If you've ever worked with a property manager, clear and proactive communication can be a struggle…read more With Thomas, we have not only experienced fantastic and proactive communication, but also that he is knowledgeable, friendly and cheerful is an added bonus. As a veteran, he is also very considerate of that and offers great service for members of the forces.

Worst property manager that I have ever dealt with in my life. Poor people skills. I don't…read moreunderstand how someone like this can hold a real estate license and be in the people business.

I needed help searching for a place to live within a specific zip code/ price range/ bedroom amount…read moreand Kendall went above and beyond to help fulfill my house search. Not only is he quick at responding to emails but he also provided me with personalized links containing many different house options that met my standards. Kendall is a very reliable and kind person, I will most definitely be referring him to others. thank you so much Kendall, Jordann!

Kendall assisted with a issue in regards to his company with a tenant unresolved issue that was…read moremanaged by one of his team. He was a true professional and was super responsive to resolve the issue we had. Appreciated his communication and responsiveness and just felt bad we had to bring the issue to him instead of the actual unresponsive property manager. I fully recommend Kendall and appreciate what he does for his company. A true professional and his company is lucky to have him.

HI Roots Realty is currently managing our property and I wish we were working with them earlier…read more This is a review standpoint from the property owner side: - great communication between owner and property manager - owner portal is easy to navigate - organization is hard to beat (open communication from PM on what needs to be fixed, bills to pay for Hawaii property taxes etc) - contracts are easy to read for someone who is not in real estate (owner to business, tenant leases etc) - noticeable care taking for tenants (I noticed how much they value their clients by ensuring the fixes of the house is in good standing and comfortable) They value their clients and have had a great experience thus far. Thank u!

Okay whatever makes you sleep better at night.. lies and unethical and thank you for "allowing" us…read moreto break a lease as living in the house lead to MAJOR health issues with our minor son from living in that nasty house that was infested with mold, mildew & rodents!. And then retaliate charging for normal wear and tear of a house falling apart. We have pictures too. Shameful No damage was done on the property, as stated on the invoice this is normal wear and tear. Also this is a two unit property shared garage cans. With another tenant who also used the garbage cans, where we even helped our senior lower unit tenant dump her garbage the day we moved out, And when we moved in the cans were full and we had to request it to be removed. We have emails showing the cans were full and removed with rental company. Returning property as it was found, no damage done to the property. Normal wear and tear on the invoice and some are not even real. Duck tape so rodents don't go in the house.. wear and tear! And all health issues gone since moving out Security deposit can not be deducted for no damage and just wear and tear, as seen on invoice to the property. The towel bar was like 40 years old! Sean and Cathy can kick rocks with slippers on. Extremely unprofessional and unethical.

I just had the most pleasant experience with Neil and Momoka…read more We just closed on a difficult escrow with Neil being the seller's agent and me as the buyers agent in this transaction.. From the very beginning, we had a difficult seller, and lots of technical difficulties due to the COVID-19 crisis... Neil and Momoka Both really went out of their way to assist at the highest levels possible. I am very impressed with them, and hope to work together with them again in the very near future.

Staff here are great and always returned my calls, texts and emails promptly. Was able to conclude…read moremy transactions efficiently and with no hassle. Friendly and definently know their business! From rentals to home ownership, they got it!