I rented 2 different climate controlled units on the first floor at iStorage on West Davis in…read moreConroe, TX. The company is owned by NSS Storage. I was given a rate of $99.00 + $12.00 must have insurance for a total of $111.00 per month per unit. After the 2nd month I received an email and a post card stating "periodically, we find it necessary for us to increase rental rates. This letter serves as your 30 day notice for a rate change". Each unit was increased by $30.00!!! Then, I had my husband call to get the current pricing for the same size unit and they quoted my original price. They are not charging more for a new customer. Just jacking up prices after you have been there for 2 months! Crazy and an awful business practice! Also, my husband called in on his cell phone in our home to get current rental rates. He did not give his address or email, just his first name. An email was sent to my email address addressed to my husband. How did they know he was linked to me, except for the location the call was generated from. Creepy! And, very scary what companies know from technology!!! This is bate and switch if ever have experienced it!! I am very angry about this!!!

After attempting to lock my unit with the same lock and key I purchased from them, my key broke off…read morein the lock. No biggie. So I call and spoke to Bryan the "manager". He told me it looks like I tried to get into it using the wrong key. I opened it with that same key so it's most certainly the correct key. He proceeds to tell me I need to pay for another lock and for them to cut mine off. We go back and forth and i tell him that there is a problem with how he speaks to customers. He told me I am the one with a problem because I can't access my unit without him. And he HUNG UP ON ME. Never have I been disrespected by someone like that. Before this place was bought out by iStorage they were called Blue Sky Storage and has the nicest people working there. Something needs to change. I literally have never left a bad review or called to complain about anything, but I will absolutely be calling corporate and leaving bad reviews everywhere I can.

When asking for help on a question for Uhaul rental, the helpful staff member was unsure how to…read moreanswer. He reached out to his manager and they refused to be of any help and made outrageous claims that Uhaul pricing, days of use, and mileage could not be negotiated. When I shared that I knew this wasn't true because on multiple occasions the Uhaul team had been very helpful and flexible, even price matching, this manager got agitated and pulled out the experience card and said, "I've been doing this for 25 years, he's free to go somewhere else." Needless to say, I would not recommend this location to anyone needing help with a move. And if this instance was any indication, I would only assume that their storage has the same problems, such as poor customer service maintenance and maintenance l.

From the owner: iStorage offers convenient and affordable self storage units in Conroe. Whether you're looking for…read moreeasily accessible drive-up storage units or indoor climate controlled units, you'll find a home with us. Our facility features gated access with extended hours, well-lit grounds, and wide aisles for convenient truck access. Store with iStorage and see why our units are ideal to suit your storage needs. Visit us at 4300 West Davis St today to rent your space. iStorage is an NSA Storage brand and facility.

Office manager is very nice but the main company not so good. Price increases to much.read more

we just moved in and out floor has been getting full of water, we just talked to them and they said…read morethat we have to move out and that they cant pay for any of it we got. An old lady attended us and she was really rude and not open to any ideas, please do not rent this storage.

I needed a uhaul truck to move items here from Austin. The good news is that there are some very…read moregood uhaul places in Montgomery. I first stopped by the uhaul on McCaleb. A full service uhaul and storage facility, the staff could not have been friendlier, knowledgeable and accommodating. Turns out they did not have the truck I needed at the time of the move and the uhaul site referred me to the uhaul at the Montgomery car wash. This is not a manned facility, doing everything electronically. Again, great people as I had some questions on how to do the self-checkout etc. It is people like this who strongly represent the brand and ensure a company will get return business as well as referrals. And then there is the uhaul at iStorage where I ended up due to delays on the movers. The woman who operates this facility, hereafter known as the UhaulNazi (Uhn), could not have been less helpful, friendly or accommodating. But, I don't know Uhn personally so perhaps she kept some angst in reserve. I did everything online that I could in advance of the move. Still not comfortable with the self checkout, my wife and I got to the facility an hour early. We would be on a tight schedule to drive to Austin and meet the movers there. I told Uhn that we needed to leave promptly at 11:00, the time I scheduled online. She said that she could not do anything for us until 11:00. Hmph. I asked if we could at least do our inspection of the truck, take pictures, etc., as described on the web site. After some thought, she handed me the keys. I asked if there was anything else that was required. Uhn checked the computer (finally) and said, surprised, "No, you've already completed everything online". My wife and I took about 30 minutes to do what needed doing. By this time it was 11:00. Out of courtesy, I went back to the office to let Uhn know we were leaving. The office was locked. Given Uhn's last comment that we had completed everything, we left at about 11:10. More than 20 minutes later, Uhn calls and declares, "You did not sign the contract. You must return and sign it or I will report the vehicle stolen". Really? We went back and forth on this as my schedule did not allow for this level of delay. Finally I asked if she could just email me the contract. She thought about it, then got some data on alternate contacts, emailed the contract and all worked out from there. At least, none of the police, sheriffs or constables pulled us over. So, we unloaded and took the truck back the next morning. As there were no signs indicating where to park returning vehicles, after I pulled in I opened the uhaul app for instructions. "Please park your return where designated at the return location". Ok, not helpful. Coincidentally, Uhn was just pulling into a parking spot in front of us. She got out of her car and marched over to us. Optimistically thinking she would offer some help in identifying where she wanted the return, I opened the truck door to talk with her. Side story: I haven't seen actual window winder windows in over 40 years. That's what this truck had. And, while it would go down easily it was very difficult to put it up. So, I would just open the door when I needed to talk with someone outside. Additionally, the vehicle did not have cruise control. Seriously? Really cannot remember how long it has been since I had to drive long distance without one. Likely 1973 or so. Anyway, as I opened the door, she ordered, "Move that truck. You cannot park there; I cannot back up". If you ever drive by the facility and imagine a 15' truck in the driveway you will discover that you could drive a couple 18 wheelers around it with ease. Kind of set me off, right? In any case, without any help or direction, we parked the truck among the others while thinking that returning trucks should go to a separate area to be checked before renting out again. Thinking about it later, this was a foolish thought as the truck was filthy so checking in and cleaning up is not part of the service at this location. Finally, to add insult to injury, Uhn had put us in the computer as leaving at 10:30 the previous day. Fortunately, we returned it at 10:15 though we thought we had until 11:00. All in all, people matter and people in service positions should at least have some aptitude if you want to enhance and protect your brand. Uhn is very ill-fitted to this job.

I live in Louisiana and we had to emergency store my daughters things in a hurry. I believe this…read moreplace is a little pricey but being the area, I guess I get it. A month has passed and we weren't gonna be able to get her things until the second week of April, they waved the first week due to us not being in town. I spoke with GG which has notified her manager and there were no late fees. Thank you for the great customer service.

This place is a SCAM. Rent at your own risk!!! | rented a unit for my daughter, who was going…read morethrough a bad divorce. She put all of the belongings she had in the world in this unit. Her children and her life's belongings - everything she had to her name except their clothes went into this unit. After paying on this unit for 11 months (auto drafted out of my account PLUS rental insurance purchased through the storage company), someone emptied her unit. We did not find this out until she went to retrieve something from the unit a month later. The office had noticed it empty in October but never bothered to notify us, and therefore I was paying on a unit that was emptied out and RE-RENTED to someone else. The storage company also said there is no "24-hour surveillance" to show who might have entered the property to burglarize the unit. Their website makes false claims of having such surveillance. The insurance coverage should have covered up to $2,000, but it is a SCAM. They won't cover theft...only burglary - if you can prove forced entry. No, a missing lock and an empty unit does not constitute "burglary" as far as their policy coverage goes. Since we were not notified of the unit being broken into, and since they cleaned it and rented it out to another individual, we were never even able to view any possible proof of burglary in the first place. I just received the rejection letter from the insurance company (Cornerstone Operations Group, LLC) and have not broken the news to my daughter yet. She is going to be absolutely devastated. Her marriage was abusive, and she was able to get the courage to leave. Now, she and her children are left with nothing. I am sick. SICK. No one seems to care about making things right and good business...much less having any humanity. Shame on this company and shame on the insurance company. I will be contacting an attorney to see if there is any recourse for my daughter and grandchildren. Please strongly consider putting any of your belongings on this property, as they do not care about you or the safe-keeping of your possessions. I am the daughter. Posted with permission.

I have never received any communication since renting my unit. I only paid because I remembered it…read morewas about due. went to the location at 4pm. Well within business hours. No staff available to take a payment. Note on the window had a number to call if no one was in the office. No one answered. I would have paid online if I had been sent an email with some sort of account info. I got nothing. And paying on site, turns out, is impossibl as they have no employees on site at 4pm on a Wednesday. Hate the time I had to waste trying to take care of my obligations to a company that can't manage their obligations to me. Namely, having someone on site to take my payment. Really basic business stuff. Either have an employee or send some emails. I got neither because this place is awful.