We bought a new 2024 Rockwood 2720IK in late July. As other reviews have stated, the price…read moredifference is significant so we drove from NC to IN to pick it up in late July. My wife and I loved the area and plan to pass through again one day. The service desk has been consistently respectful & helpful but although the sales staff was nice they were also condescending at times. I understand that the manufacturer is responsible for the build quality and components used but I did ask for the camper to be inspected for issues weeks before arriving and I was told that was part of their process. The camper had a few defects... hot water heater needs to be replaced bc it's leaking, slide topper needs to be replaced bc it's sagging and holding water and the biggest issue is that the slides leaked all the way home. When we arrived at home, the kitchen floor had a puddle of water on it because all the slides have a hole exposed in the bottom corners. I specifically asked for a service tech to inspect the slides before we arrived and they were obviously not inspected. We decided to upgrade the batteries because we were told they were AGM, only to find out they were flooded when we got home. When I discovered that they were flooded I called to ask what's going on and found out that they don't sell AGM batteries at all. To their credit they did issue a full refund but this revealed a lack of knowledge by the staff. We did receive a very thorough overview of the camper but we can't remember his name. We learned a ton of things about our new camper and even things about our existing camper we didn't know. We were very grateful for the walkthrough. They also did a great job sealing the roof. I just wish they put the same effort in making sure the slides didn't leak. Due to these defects we were only able to use the camper for 1 trip since the purchase because it's been sitting at a dealer in Raleigh waiting for the parts since mid September. We have decided to never buy another Rockwood and never buy another camper at this dealer.

Very upfront with you on pricing, huge selection of RV's. No haggle pricing, and you fill out a…read moreform regarding your trade. Best prices in the area!

We were staying in Shipshewana and had a problem with a front wheel bearing. I checked the reviews…read moreon Allegiant and called Tony early in the morning. He informed me he had room for me the same day. I drove my rig over and he not only took care of the front wheel, I also mentioned having problem with one of my slides not working correctly. Tony and his crew took care of both problems and had my rig to me the same afternoon. Clean shop and very reasonable price.

We were sideswiped on the highway and needed repairs. Allegiant was recommended to us and boy, are…read morewe happy with the quality of repairs and service! The workmanship is outstanding! We were kept appraised of the timeline as work went along. Although it took a little while due to supply chain issues in the RV industry here in Elkhart, it was WELL WORTH the wait. Our rig looks brand new. It's a beautiful job well done. We wouldn't hesitate to drive a distance to come back to Allegiant for any future repairs or service needs. Although it's a small shop, it's mighty. The staff is professional, courteous, and well skilled in dealing with any repair or body issues you might have with your RV. If you read the reviews on Google, they are a 5 star company in Middlebury, IN, and we can't say enough about how well we were treated and how beautiful our rig looks. We left a positive review there, too, we are so grateful for the awesome job you did. Thank you, to Tony, and the professional skilled people you have working for you. You are a true asset to the Elkhart RV industry.

Don't buy any RV that's made by Cruiser rv. Bought a 2022 Twilight. Having issues with roof and…read moreceiling. Cruiser rv warranty is a joke, they only want to authorize a couple hours to fix,not going to happen in a couple hours.i have had several RV technicians even tell me can't be fixed in a couple of hours. So basically you bought it,so its your problem.

My parents bought this 2015 F215WSK "Fun Finder" Brand new…read more I didn't get a chance to inspect it first. They have only put a few road trips on it and it has been permanently parked since last year in a resort, where I discovered several SIGNIFICANT DEFECTS from the FACTORY! As a Technically College Trained Auto Technician and Former Army Aviation Mechanic Crew Chief with over 35 years repair experience, I think I know what I'm talking about here. 1- Incorrectly installed Forward Driver side Landing Gear assembly. 1 bolt(loose at that) 1 self tapping screw. Screw now broken arm bent all to hell. 2- Incorrectly (severely twisted) installed toilet water feed hose with permanent style clamps. So low water flow, toilet constantly plugs up. 3-Hot Water Tank Electric Side failure. Now only works on LP.

We own a used Cruiser 2552, we have gotten help and repair and a tour when we took the Coach in. No…read morecomplaints! Picture below adding new awning, Coach didn't have one. Shop is clean and efficient.

Incompetence and indifference a bad combo. Bought a used unit they had taken on trade. Unit well…read morecared for with low miles. Ensured multiple times how unit had been winterized, oil changed, and that unit was ready to roll. Asked twice if a pre-delivery inspection checklist was utilized. Ensured they did so, and that it was completely ready to go. Took unit straight to outdoor storage for 3 weeks and had several days of freezing temps. Weather warmed for a short time, so we used the RV. Discovered unit had not been winterized, grey tank was ~2/3 full, black tank ~1/3, no anti-freeze in pipes, oil not changed, generator exhaust pipe was hanging loose below unit, all tires low air pressure. Brought unit back expecting nothing more than an explanation of how this happened, an apology and a quick fix of these items. No apology, empathy or taking of responsibility. Reluctantly agreed to fix the items but made us leave it without a clear return date, which ruined our planned Thanksgiving trip. Upon pickup, thought we would get a better explanation and some kind of apology, maybe a wash of the RV to make us feel a bit better... but instead, more excuses, double talk, indifference and attitude. Do yourself a favor and avoid this place... we are certain, the same stuff is happening with their own Phoenix products. Quality assurance and customer service would be evident throughout the company if they were important to them! Like Share

These guys are great, polite and efficient! They do what they say they will do…read more We store our rv with them and the storage fees are fair and they always get our rig warmed up and air the tires when we call in advance. We have not had them work on the rv but the maintenance area seems busy. There is a store that seem well stocked. We have never had a problem with these folks!!

This is no longer the RV center. It is Colerain. Not anywhere near the same. We needed a new…read morerear view camera in our 2005 motorhome. We were told $600.00 for the camera and no more than 200.00 for installation. The install was so sloppy. We have since redone it ourselves. The total was over 1200.00!!! And to replace one burned out bulb they made us buy 12! We needed one! No telling us before hand! BEWARE!! They are no longer theRV center

Can not say about other products of Highland Ridge, but their Open Range 3X 5th wheel is one of the…read morebest we have owned. (I don't care for pinch and rolled outer walls) but this 5th wheel is wonderful. We are 1 yr into ownership now (bought new) and have had a few issues. All with components though. (not a fault of Highland Ridge) Components are stoves, microwaves, fridge and so on. I have called Highland Ridge several times and they have treated me very very well. My issues have been resolved mostly by them as the dealership where we bought are untruthful, spiteful, disrespectful, treat people like cattle. The quality of the 3x Open Range is top of the line. We RV a lot.. We are actually in our Open Range, about the same about of time we are in our home. We travel the Oregon coast line, and this 5th wheels just hauls along. Those who know the Oregon coast line, know it's not the best road in Oregon either. But our Open Range 3X just keeps moving with us. Please feel free to ask any questions.. I also own a Facebook group for all kinds of RVers with over 17,000 members.. we are 5th wheels, trailers and Motorhomes.

We had to send our 1 yr old Open Range 5th Wheel to the factory for a water leak that needed to be…read morefound and repaired a year ago January. They cut a hole in the underbelly of the rig and did not patch it up or tell us about it. We discovered the hole when we had to put the rig back in for repairs for a slide out that quit working after they replaced the gears last year. After 4 phone conversations they said there was a 90 day warranty on the work they do and we failed to do proper maintenance on our rig. They failed to repair the hole when they did their work last year and would not consider doing anything about it now.

Our Keystone Springdale Mini 1860SS has been a fantastic home base for our camping adventures. It's…read morecomfortable, easy to tow, and perfect for the two of us and our "Camper Dog," Minnie, who loves every trip as much as we do. Setup is simple, and it makes getting out and enjoying the outdoors effortless. We did have a Lippert fridge fail and had to replace it out of pocket, which was frustrating. But aside from that, it's been reliable and has delivered great experiences every time we hit the road.

Camper very nice. Camping World Customer Service not so good. Would not recommend purchasing from…read morethem

We were excited to be looking for a camper to put on a permanent site in Northern Michigan. We…read morestarted the process working with Chad and he was wonderful. Chad departed from the company and we got passed around from person to person, no consistency, no clear answers. We arrived this morning to pick up the camper at a scheduled time and no one knew we were coming even though the appointment was confirmed within the last 3 weeks. Camper still sitting on the lot winterized and not through service and no one seems to be concerned with the fact that the ball was seriously dropped.

I recently worked with Louren Bates at Camping World Elkhart, and he provided truly exceptional…read moreservice from start to finish. He went above and beyond multiple times to make sure everything went smoothly and that I felt supported throughout the process. Even after my purchase was complete, Louren continued to check in and help me coordinate transport -- often on his own time. It's rare to find someone who shows that level of dedication and genuine care for their customers. Louren represents CW Direct exceptionally well, and I'd recommend him without hesitation to anyone looking for an honest, thoughtful, and reliable experience.