1. Sunscapes Hardscapes By Design

0

Galena, OH

Sunscapes Hardscapes By Design

3.0 (2 reviews)
Closed • 9:00 am - 5:00 pm

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Services - Sunscapes Hardscapes By Design

Earthmoving or regrading

Gardening

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5 years ago

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Joey L.

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6 years ago

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Russell Landscape Services

Russell Landscape Services

(5 reviews)

Polaris

We contacted Russell to get a french drain installed in our backyard due to some bad flooding in…read morethe spring. They had us scheduled, but it was only an approximate date due to the uncertainty about the weather. Unfortunately, the job got pushed back significantly due to May and June being rainy. While frustrating, this is no fault of the company. I get that they are at the mercy of the weather. However, what upset me a bit was the inconsistency of the customer service. There were a few things in particular that irked me: -- I was generally the one who had to initiate contact to find out whether they were coming on a day where the weather was a bit questionable. -- I was occasionally given incorrect information. Once, I was told three times that the crew would be at my house "shortly" only to ultimately find out that they weren't coming until the following week. -- Back to my first point, due to bad weather, they had to reschedule the service for a day I was out of town. That day came and went, and I contacted them to ask whether they had come and how the service went. They e-mailed me back to tell me that they weren't able to make it that day. Had I not contacted them, I'm not sure they would have contacted me. All in all, once the service was actually completed, I was happy with the quality of the work. I think they just need to be a little better organized from a customer service perspective. They do really high-quality french drains, so I would recommend them despite some of the communication hiccups.

Russell Landscaping is not a honest company. They have employees traveling on the interstate…read morehauling old mulch mixed with large rocks and with no barriers to block flying rocks. My windshield was cracked and thankfully I didn't have a wreck. When they contacted me they refused compensation, I have to pay my deductible to get it fixed. They need to educate their drivers before some gets hurt.

Sunscapes Hardscapes By Design - landscaping - Updated November 2026

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