Need landscaping in Central Ohio area? READ THIS FIRST
The way TEAM Ryan's Landscaping handles its business is truly fascinating--and not in a good way.
I wish I could say I had a positive experience, but unfortunately, I feel compelled to share what happened. If you are considering hiring this company, please read this before you do.
Read the language from the signed proposal:
The scope of work states:
Removal of all plant material that is not a pine tree from the back tree line, roughly 8 feet deep.
Plant material includes:
Vines growing in the trees
All other small material growing in and around the line of pine trees
Leave trees 2" caliper or larger in the specified area to the left of the pine tree row.
Remove all other material in the specified area.
None of the materials were removed.
Here is what happened after I raised the issue
I notified the company representative on the day of service, June 18, that the work had not been completed as outlined in the contract.
June 30: Received a text saying someone would come out to inspect the work. No one showed.
July 8: Sent a follow-up text. No response.
July 13: Sent another text. No response.
July 20: Sent another text. No response.
July 28: Finally received a response saying I would receive a call. No call.
August 8: Received a text stating that, according to the contract, the area beyond the yard was not included in the scope of work.
I then called the office on August 10 and asked to speak with a manager. I received a call from someone new who said he would come out to inspect the work.
He never came out.
And then came August 12.
I received an email reiterating the language of the contract quoted above. I questioned how the completed work matched that language.
The matter was then forwarded to the owner, who was apparently out of town.
Rather than sending someone to inspect the work or addressing my concerns, I received a threatening email demanding payment by 5:00 PM today or stating that they would place a mechanic's lien on my property.
So, after nearly two months of trying to get someone to simply come out and look at the work (pay the bill), this is how the situation is being handled?
THIS IS HOW YOU RUN A BUSINESS?
I am sharing this experience because I believe customers should know exactly what they may be dealing with before hiring this company.
Read the contract language. Look at the photos. Then decide for yourself whether the work matches what was promised read more
