UPDATE: After this review, and this pitiful lack of customer service response from the "owner", they are still calling me, harassing me, and soliciting business! Just got a call again today from some foreign lady named Carol. Talking to somebody in the office doesn't matter, so them typing it on here as a solution response is ridiculous. Why the hell can they not just take my number out of their system, as I have been asking them to do this for YEARS ! Evidently this company is never going to quit harassing me, unless I either change my number or they go out of business!!! Biggest regret of my life ever giving them business!!!
UPDATED REVIEW after owner response: I would recommend anybody reading reviews on this company, read their response to my review. Reviewing a company includes everything about that company from the quality of service, to billing, to customer service, and everything in between. This is their response in regards to customer service, and it's quite sad, not to mention no apology nor accountability given for their 8 years of poor customer service. The way this company does business with customers, is the correct way to leave Google reviews. They apparently only want reviews based on the quality of their service, but that is not what Google reviews are set to do. There is no limitation on how or what to review for each company being reviewed. I encourage others that might be experiencing issues that are outside of their desire for just quality of service reviews, post their honest reviews. If they're negative reviews, then you would hope the company would read them and learn from them. Provide a positive experience and you receive positive reviews. That's simple. There are many companies out there that DO care about customer service and do a great job!
I really regret giving them my business. I used them in 2017 to do my mulch beds. That was the last time I used them, 8 years ago! Every year I get numerous phone calls and emails soliciting me for business. I have consistently told their staff on the phone to quit calling me, and to take me off their list because I like who I have and I will never use Hoffmans again. Just a couple weeks ago I responded to an email, sternly this time, reminding them yet again to take me off their list and never contact me again. And now I get it yet another phone call soliciting me for business! There's an Asian sounding man there that will not leave me alone! And every now and then it'll be an older sounding woman that calls. I get that I gave them business once so they can "legally" contact me, but 8 years of me telling them numerous times each year to stop soliciting us for business, is beyond ridiculous and has become flat-out harassment! I hate to put this in a review on Google, but since phone calls and emails are ignored, hopefully this one the owner will do something about and take me off their list. It used to be that I just wasn't going to give them business because I like who I have, but now I can tell you I would not give them business if they were literally the only landscaper within a hundred miles of me! Good luck to anyone who uses their services and decides not to continue with them. Some of the worst business practices I have seen!
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Hoffmans Lawn & Fertilization (Owner)
a month ago
Hey there, Julie. We understand your frustration, but we'd like to keep our reviews indicative of the quality of our services. We welcome the opportunity to continue discussing this matter with you. If you'd like to speak to our team, we encourage you to give the office a call at (740) 340-1138. read more