I had Taylor at Pioneer do a job for me this past year. They are receiving one star because there…read morewere issues from the start. We had a start date that was pushed back due to labor shortages. I was understanding and we let the delays continue for quite a while. Finally when we had enough, other companies were booked up through the year and wouldn't get to us until 2023. When the work was finally done, the design vaguely resembled the plan (natural looking placement became symmetrical uniform spaced planting). Also the beds were supposed to get old weed barriers removed and soil added. The barriers were only removed where they did planting, leaving scraps poking out through the mulch. The beds also did not appear taller so I assume they did not add soil. Since I wasn't present during the work due to my job, I let them slide. The seemingly last straw was they added to the final bill for work I requested in the first walk through which I thought had always been included. I disputed it and refused to pay the addition. Mind you from the beginning, every time I tried to reach out to communicate with them it would take at least a week for a response. Sometimes up to three. The real final straw is the trees they planted we're just placed in holes with no consideration to root growth or plant tolerances. We already have had two small trees die which we replaced with arbs. Now our largest trees are showing signs they're dying. The small trees we dug up still had their metal transport cages on them so I assume these large ones do too. Putting trees like that into clay soil without freeing the roots is just asking for them to die.

Resuming my mission to find an olive tree, I came to this location to see if they had anything…read morecheaper than $70. They had 3 olive trees in the indoor room with tropical plants. They were the same as the Dublin location. I decided to go for it. I also bought a lemon tree. My frustration (4 stars) came from the service. A nice young woman pointed me towards where they were, but I was still lost. Then I saw her again with another older lady and this lady walked me into the room and found what they had available. She apologized and said they should have found her to help me in the first place. This is the second time I've been here in the last month, and I enjoyed the large gift shop the first time. Great store.

My landscape designer was an absolute doll and lovely person. And gratitude to the install team -…read morethey worked really hard to do a lot on a really really hot day! Otherwise, our experience was overwhelmingly subpar for the investment. We asked for a simple front yard landscaping revamp. There were more misses than wins with the overall delivery: 1) Design proposal took longer than quoted (no big deal, I know they're busy), and was missing a key part we originally asked for (and got an "oops sorry, here's a haphazard fix"). Design still lacked some our accessory asks, but we decided to disregard those anyway. I feel as though our vision wasn't heard and believe me, I am an over-communicator. Maybe budget was an unspoken obstacle? But if so, it should have been communicated - we were flexible! 2) The install day was never scheduled, and the install team showed up unannounced without designer oversight as promised. Luckily I was able to arrange to stay home for the install. 3) We were charged for new plants, that we didn't receive. Instead they "transplanted" our dead plants that looked awful (these were the reason we were investing in new landscaping altogether). 4) Old random foliage and plants were left in our landscape (likely with intention, because they planted the new around them which threw off spacing). 5) Some plants did not take and remained weed-y, even with frequent and appropriate watering. When addressed, we were told we were not watering enough... doubt it, but ok. See photos. I'm shocked they thought this was acceptable, and didn't ask how to handle if there was question at the time of install. We ended up needing to replant about half of the overall work ourselves. Old plant concerns were remedied on our invoice, and follow-up communication was prompt from the designer at least. Won't re-engage.

Will is very knowledgeable versatile and customer oriented. Does a great design and listens to what…read moreyou want and desire.

From the owner: Landscape Design firm specializing in timeless urban landscapes. We do most of our work in the…read morehistoric villages that surround downtown Columbus.

Terrible Customer service, the owner is rude. Highly recommend avoiding this business at all costs.read more

So in update for this review the owner of the company Scott came back to the job and redid all the…read morework. Scott handled the job professionally and did great work.

Finished project in a timely maner and did excelent job for a good price. Always answer the phone…read moreto answer questions.

They did an excellent job on my walk way. Great communication and did exactly what they said. I…read morewould definitely recommend them.

Emanual and his crew were incredibly responsive and did exactly as I requested in record time. We…read morehad a tree snap off a few branches that needed cleaned up right away and decided to have the garden leveled out as well. I was contacted immediately and given a reasonable quote for the work. I was mostly happy with how fast they were able to do quality work. Very polite and professional individuals. I'm planning on using them in the future for other projects.

I had three 20 foot trees to be removed and Emmanuel and his team were able to provide same day…read moreservice. They were professional, fast and left my yard clean and tidy. Very competitive pricing. I would recommend them to anyone