The tanning beds and the stand up unit work well and have strong bulbs. The facility is very clean…read more Plus, I've not had to wait for a bed. That said, I'm not as impressed with the desk staff. The gal who is there most often is very young and new to the facility. Sadly, she's not very friendly or knowledgeable. The best service I received was from a gal who doesn't even work there, she was simply filling when no one else was available to work.

Went to the Sunsational 360 off of 4th street. Walked into a clean facility, and a warm welcome…read more Shauna helped me get the membership that was perfect for me, and great products to go along with the services. Always clean, and never any smudges on any bed. Shauna always greats me with a smile every time I come in. Love it!

I just walked in and said I wanted to try this company as I had already been tanning with a…read moredifferent company and saw the $10.00 advertisement for any service. I was told that I could only try the bed that I chose for 5 minutes, regardless if I had already been tanning. I walked out, the advertisement does not mention a 5 minute limit. Disappointed!

I travel alot and go to a lot of palm beach locations and the one in my home town of conway…read morearkansas spoils us for sure. This location is nice but the mgr needs to work on her manager and people skills. Ive been a manager for over 20 years snd this mgr does not smile, has a RBF and was rude to the sweet trainee. The mgr words were correct but her voice and body language was rude.... i dont write a lot of reviews but she needs people work.

I've been tanning at this place for over 10 years. The staff has always been friendly. The beds are…read more100% always clean. And safe. One time I told the manager I didn't want to tan in one of the beds because it was cracked so he put an out of order sign on it. And replaced it right away. This is the best place to tan in Tyler. They are locally owned too. So that's a plus.

Truly do LOVE the price of this place more than anything, affordable tanning with no required…read morecommitment. It could use some renovation but respect wanting to keep prices as they are and keeping that a priority. I bought a package of 20 sessions. I typically use them to start my tan before trips or when it is tan season. I was so excited to start my tan yesterday. The front desk lady then asked if I wanted to buy a package. I was extremely confused because I know I did not use my 20 sessions. The lady proceeds to let me know they have expired. I had six tanning sessions left. I was NEVER told they expired. There is no way I would throw away money or my six sessions like that. She said there's nothing they can do about it repeatedly. She also checked who sold me the sessions, and lets me know she doesn't work with them anymore. I asked to talk to a supervisor or manager. I was told the manager/supervisor would give me a call because they can't give her number out. She again said there's nothing we can do anyways. I have not heard from anyone. Again, I was not told they expired and lost 30% of my purchase. This is not okay.

To update from my previous low star reviews. ... I am happy to say.. today i got there at 5:07pm…read moreand literally got greeted and put in a bed on the spot. This is a first! I been going here idk 2/3 months. Usually around this time is packed but was i happy to get in and out!!! Thx !

I just canceled my membership. I went in this morning when they opened and was the first person…read morethere. After an hour and 10 minutes I only had one of my two services completed. The wait time is horrible. There was only one poor girl staffing it and she was trying to do everything. This is not the first time the wait has been an issue.

I recently moved to Tyler and Palm Beach Tan was a recommendation from another wellness provider…read more I am pretty fair skinned and the mosquitos are killing me here so I tried a spray tan about a week ago to help cover all the bite marks in addition to this white flesh and couldn't be happier to find this location and franchise. I worked with Kelslee (I hope I spelled her name correctly) who is the Store Manager and she is a fountain of great information and "how to's" on the best steps to use the spray tan booth once in the private room. I loved the color she customized for me based on my cool undertones and veins and it looked very natural. My Mom didn't even know I got a tan and commented that my legs are finally looking tan a few days later so I finally told her! I was deathly afraid of getting the "orange Oom-pa-loom-pa glow" I've experienced before. I'd like to try their tanning booths too before I make a decision on which plan to choose from but I would highly recommend this location and the personal customer service here but especially working with Kelslee who was a delight.

I used to love this tanning salon. Palm beach was my happy place. Now, the front desk staff are…read morerude, unfriendly, and unaccommodating. The customer service is so bad, I will not return to this salon. Such a shame, as Tyler has limited options. But the ladies that work here made me uncomfortable and definitely didn't make me want to come back. Save your money and take it somewhere where it's appreciated.

I love my tan the girls make you feel comfortable!! There very pilot , very helpful!! Thank you…read moreSunset !!

im a first time indoor tanner and i'm so glad i came here. the girl at the front desk is super…read morehelpful and talked me through every part of the process, gave me free samples of tanning lotion, and tolerated all of my questions. there is a student discount as well. really good prices!

First of all the parking here is really bad. They only have a small area to work out and while I…read morewas tanning I could hear the owner being rude to someone on the phone because the office is attached to the tanning room. It was super awkward and I was not comfortable and never wanted to go back. To make matters worse, they sent me to collections for a couple hundred dollars and denied my request to cancel over the phone. I'm sorry if this is their policy but I was not comfortable going back and now I'm in collections and bad credit because of these people. I do not recommend this place whatsoever.

This is the best gym in Tyler. The amenities are awesome. The trainers are the best! The gym is…read morefamily owned and they are two of the nicest people you will ever meet. Highly recommend this gym!​

Yep!!!! I love the staff the are always so chatty when I'm there. The place is always clean and I…read morecan alway know what the latest deal is when I walk in. See y'all again in April.

5 stars for customer service. Long story short I prepaid for the month of March on 2/28 paid cash…read more Checked my account today (3/02) to see that I was Also charged. Couldn't get a hold of anyone over the phone so had to go in. Jolee helped me. She got on phone with customer service to request a refund. Well they were giving her a hard time. They told her I'd have to email them my bank statement to get a refund. But I wasn't guaranteed my money back. Well I know that if it were some one or someplace else they would have given me the email address and tell me the same nonsense that was told to her. NO, Instead she insisted the situation be handled differently. I guess you could say "she had my back". She wasn't rude to them she just stated that it was wrong and that I shouldn't have to go thru all that drama. She got their franchise director on the phone and he apologized and said he would mail me a check. Thank you Jolee!!!!