Communicating with this company is an endurance event. I've called for both routine refills and…read moreemergency refills, and each time the response clock seemed to run on "Suburban Time", about seven hours minimum. Most recently, I'll admit I missed checking the tank (apparently we've been very enthusiastic gas users). So I called Suburban Propane to schedule a refill. The automated system told me the wait would be 30 minutes, so I requested a callback at 5:30 PM. That callback came... at 10:30 AM the next day. So much for urgency. Ironically, the only way I managed to get someone out within seven hours of my original call was by reporting a gas leak. That's not a workaround customers should have to discover. They proudly advertise customer service and satisfaction, but my experience reflects the opposite, slow responses, poor communication, and urgency only when safety is on the line. If reliability matters to you, I'd strongly recommend steering clear of this company. ***UPDATE*** Want to make it abundantly clear that the actual service team, "Jeffrey and Braleo" were excellent, and the reason I changed the rating from one star to three.

This company is terrible for the customer. They double charge you and will not fix their billing…read more We have gotten one cylinder exchange every two months for some time now. They said they delivered two tanks in November, charged us for two, but we only received one. We had to order another one in January (per our normal usage of one tank every two months). They will not fix their mistake. They also often push us out from our original delivery date and you just have to hope you don't run out of propane. We will be going elsewhere for our propane needs!

Propane Ninja is one of the finest companies I have ever dealt with. The company itself and every…read moreperson I was privileged to have contact with demonstrates personal concern, integrity and professionalism from start to finish. Specifically, that includes Xavier in sales, Ben the controller, Nicole in permitting and Haley in accounting. In the end, they didn't actually install propane tanks for me due to unexpected circumstances, but they persevered with me through several months of challenges (on my end, not theirs) and took care of me well. As soon as Xavier came to the house, I was impressed with him and with Propane Ninja. He was totally honest, provided expert guidance and did not try to talk me into anything. I paid an initial deposit of 50% of the contract price (standard practice), and then they pursued getting the permit from the City of Tampa. That turned out to be quite a challenge, due to the unique situation with my lot and the desired location of the tanks and generator (another company was handling the generator installation). The reason I needed a backup generator was due to my wife's serious health issues. In the process of me pursuing a "design exception" with the City of Tampa in order to try to get the permits approved, my wife unexpectedly passed away. And then I really didn't have a pressing need for a backup generator. Propane Ninja was gracious enough to agree to refund the full deposit I had paid them. Well, it turned out to be quite a challenge in order to actually make that happen, not because of any problem on their end, but again, on mine. Basically, it had to do with the bank I had used to make the initial deposit and the bank's system not allowing a refund to come back into the account. But then "superhero" (as far as I'm concerned) Ben, the controller at Propane Ninja, jumped into the ring, and after trying multiple ways to get the refund processed, was ultimately able to make it happen! I can't say enough positive about the folks at Propane Ninja. There just aren't very many companies like this anymore, sadly, that take the kind of personal interest they do and have the willingness to persevere through every challenge in order to make sure the customer is taken care of.

Great company, great service, no worries!…read more Their sales representative Fransisco Carelli was friendly, knowledgeable and matched their competitor's price. The reason I choice Propane Ninja was because they have their own meter monitor the propane gas tank. They have better rating then their competition and I don't need to worry about looking at the meter each week. Scheduling a delivery is automated. In addition, using their app I can see the % of gas remaining in the tank and because I know the gas level, I can be assured there are no leaks and if there are they will fix it as part of their small monthly fee.

Nick is a real-life superhero! We ran out of propane on a Saturday, and none of the major propane…read morecompanies would deliver. Nick answered our call and came to our home within a few hours. I highly recommend him, he's a true professional.

Fitz was very fast and efficient when installing our new water heater. Fitz came back a few days…read morelater and installed a new garbage disposal and once again did a great Job! Fitz did a great job of cleaning up after both installations. I would highly recommend using Fitz for all of your plumbing needs. Jake

This is an awesome service! Ring the bell or call the number on the sign. Someone comes out right…read moreaway. Didn't get the guy's name but he was super polite, pleasant and helpful. Super convenient, right here in the neighborhood. Highly recommend!!

It is convenient to have a local venue that is available 7 days a week and friendly. I also…read moreappreciate that they had new 20lb tanks that I was able to buy. Great location, convenient, and easy. Thanks!

I have been buying my propane here for a year now. why, I do t know, but they hired this moron to…read morefill you tanks. what a jerk! I knew my 20lb tank wasn't totally emptied. in that case they would only charge what was put into the tank. He put 2lbs in my tank and charged me 19$, the price for filling a completely emptied tank. bottom line, I paid $19 for 1 lb of propane, which is ridiculous. Needless to say they lost me as a customer, be very careful when dealing with this company! There are many others out there that can provide you with propane. these guys are theives, STAY AWAY!!!!!

I LOVE these ppl! Exceptional all the way around! I've only had my home 11/2 yrs.. had no idea who…read moreto call when my a/c went out! The HOA president was quick to recommend.. and they did not disappoint! Honesty and Integrity in every sense..!! This also happened when I was broke Not only did they invoice me 30 days out.. they even gave me an extension to pay remainder Unheard of in these times! Forever my A/C ppl!

I got a storage unit here when I decided to move back home but didn't have enough space to get…read moreeverything there in 1 trip. I ended up keeping the unit for 6 months. There aren't any long term contracts, just month to month. The units were always clean and I never had any issues with bugs or rodents. The grounds have a gate that can only be opened by your own personal key code. Place was super safe and the young lady always at the front counter was very helpful and nice. Nice value. Definitely recommend as long as you don't need climate controlled.

Tiffany was awesome! She was very friendly and courteous. The process was smooth both at pick up…read moreand return. Thanks Tiffany! Dr. Antonio Paris

I called first, to make sure they were open. You drive up, nice guy comes out....fills your tank…read morefor $19. You go back home with a tank that has 1-2 more lbs in it than a regular exchange. I couldn't ask for an easier

Fast service to get your propane tank filled. It is $18 to fill the tank, $45 for tank plus gas.read more

I have read too many excruciatingly negative reviews about this company. As our family's financial…read moresituation gets worse, along with the economy, corporations are seemingly attempting to maximize their profits by increasing cost to the consumers. We see it in every aspect of our lives. Anyway, those of you that follow me, know that I report the whole truth about my experiences (good or bad), which in turn gives businesses the opportunity to take applications steps to improve relationships with the public. Suburban Propane is facing, not only public outrage but, class action lawsuits regarding overpricing, fraudulent practices, lack of communication, and poor customer service. I received a bill on 7/24/24 for propane priced at $8.099 a gallon! That's almost twice the price of the listed price by the EIA (Energy Information Administration). This has been an ongoing nightmare for many US citizens trapped within the market with tank rentals and few alternative providers. Not to mention the cost of changing or replacing equipment for electricity. Enough ranting, but I feel this is an important educational opportunity for all of you that have been feeling abandoned. Today I called (800) 776-7263, which is the corporate 24/7 service line. Angela was extremely polite and very respectful. All I said was that I received a bill that was too high and and she placed me on hold for about 2 minutes. When she returned she lowered my price per gallon to just above $6.00 a gallon! She then stated she would review our family's account for average usage and would see how they could adjust accordingly in the future. This type of interaction is very rare in our current economy. I would like to offer, at this time, maybe Suburban Propane is changing their practices. If you are a current customer I would recommend questioning your next bill if it seems unreasonable. Please let me know. SYOY! Bill P.

I haven't even gotten gas from this company yet and I'm considering cancelling my appointment. The…read morecustomer service rep was rude and mumbling under her breath because I had questions.

They can't be trusted. Should have zero stars. I switched my propane service to a more reliable…read morecompany for my restaurants. Propane ninja is by far easier to deal with and more affordable

This place needs more signs and better directions. I wasn't sure whether to park in the front in…read moreorder to pay or in the back. There was no speed limit sign. Main guy was very confrontational. I got called a terrorist within the first 5 seconds of conversation; along with the threat of guantanamo bay. If the area around the pumping stations is that dangerous, there needs to be arrows for drivers. I wasn't sure whether I should pull up directly in front of the pump station or if I should walk my tank to them. I decided to park next to the station. For future reference don't do that, in fact do yourself a favor and just go to Walgreens. You can park where you want and the employee's don't hate "My generation".