This review is edited after a long conversation with the company's owner Peter. At no point did he…read moreask me to change my review, but was rather seeking genuine, more detailed feedback to improve their operations. He also shared measures they've already and still plan to enact to remedy some of the issues I ran into originally. While there were some communications challenges throughout the installation process, the overall professionalism and competence of staff is very good. In my recent interactions, they have demonstrated that they do care about customer service and satisfaction. Their billing invoices are still somewhat confusing and vague, but they are working on making them better. I would like to publicly acknowledge two people on our job that went above and beyond. First was Jose who did the installation, he identified that the lines didn't have to run the attic and other site survey errors that saved us time and pain. He was personable and professional and took pride in his work. The other was Tara who assisted us in identifying and rectifying billing errors and took the time to call and discuss each of my concerns in detail.

Great company, great service, no worries!…read more Their sales representative Fransisco Carelli was friendly, knowledgeable and matched their competitor's price. The reason I choice Propane Ninja was because they have their own meter monitor the propane gas tank. They have better rating then their competition and I don't need to worry about looking at the meter each week. Scheduling a delivery is automated. In addition, using their app I can see the % of gas remaining in the tank and because I know the gas level, I can be assured there are no leaks and if there are they will fix it as part of their small monthly fee.

I have been buying my propane here for a year now. why, I do t know, but they hired this moron to…read morefill you tanks. what a jerk! I knew my 20lb tank wasn't totally emptied. in that case they would only charge what was put into the tank. He put 2lbs in my tank and charged me 19$, the price for filling a completely emptied tank. bottom line, I paid $19 for 1 lb of propane, which is ridiculous. Needless to say they lost me as a customer, be very careful when dealing with this company! There are many others out there that can provide you with propane. these guys are theives, STAY AWAY!!!!!

I LOVE these ppl! Exceptional all the way around! I've only had my home 11/2 yrs.. had no idea who…read moreto call when my a/c went out! The HOA president was quick to recommend.. and they did not disappoint! Honesty and Integrity in every sense..!! This also happened when I was broke Not only did they invoice me 30 days out.. they even gave me an extension to pay remainder Unheard of in these times! Forever my A/C ppl!

This is an awesome service! Ring the bell or call the number on the sign. Someone comes out right…read moreaway. Didn't get the guy's name but he was super polite, pleasant and helpful. Super convenient, right here in the neighborhood. Highly recommend!!

It is convenient to have a local venue that is available 7 days a week and friendly. I also…read moreappreciate that they had new 20lb tanks that I was able to buy. Great location, convenient, and easy. Thanks!

You need to return calls for service. Fortunately, I no longer need it. I am sure I saved a lot of…read moremoney and aggravation in the process of finding another service.

Mike installed a hot water heater and thermal expansion tank for me. He is punctual,…read moreknowledgeable, personable and a pleasure to work with. Highly recommend!

Frank and his son do a great job. They carried my tanks to my car which was an added bonus. Prices…read moreare GREAT

I just got a new 20 lb tank filled. Frank was super helpful and informative. It's now my go-to…read moreplace for propane refills.

Thanks to all who took the time to review Suburban Propane!…read moreWas about to make a mistake by signing on with them until I read your reviews. Am currently with AmeriGas and NOT happy with the way I am being treated after their tank went empty 8 months early. Its been 6 days and I am still out of propane! Guess I will need to keep looking for a new provider.

Sold out to Suburban. Fewer and fewer suppliers around makes the market less competitive and more…read moremonopolistic.

Great staff and very well stocked store. That also had my favorite soap in store. And they also…read morehad great pricing on the reason for my visit, propane.

I like the idea of supporting small businesses. I tried with this ace hardware, but it didn't work…read moreout. I needed two keys cut. I had the blanks and I simply needed them cut. No programming, nothing. I was told it would cost $50 to cut two keys. When I questioned why they said that's just what the owner told them to charge. If it was a reasonable $5 per key I would've had them do it. Everyone needs to get paid for what they do. I would even have paid $10 per key to save me a trip elsewhere. But $50 is insane. I went to one of the big box stores thar I tried to avoid in the first place, and they were nice enough to cut both keys for me for free. Maybe it's the small retailers that are putting themselves out of business and not the big box stores doing it to them. Oh well. I tried to support small business.

If I could give this company a 0 star review I would there is noting easy about working with this…read morecompany I can't get service set up despite repeated calls to the manager LOU who cant seem for follow un on accounts and is the most dismissive person I have ever spoken to. Like my business does not matter to him and he cant call anyone back.

Reporting this company to federal trade commission for Fraud. Got a bill that included late…read morecharges. Never received the initial bill which they claim was left on the door. We were outside working in the yard and suburban truck did not come. I checked the ring camera and no one approached our door and to leave the bill. Called the local number. Lady was very rude and would not shut up to listen to the issue and then she hung up on us. Not only did they try to scam a late charge but also a transportation fee when they did not sho up. I wish I could get rid of this company. I have not used any propane in about 20 years . However the scam is they will charge you to remove the tank 1000. drain off the gas and you dont get any credit for the gas and they leave a hole which you need to get filled in.