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Sunoco Strafford Auto Center

4.3 (4 reviews)

Services - Sunoco Strafford Auto Center

Auto maintenance

Auto repairs

Routine automotive maintenance

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Monro Auto Service and Tire Centers

Monro Auto Service and Tire Centers

(42 reviews)

These are not honest guys. This is not an honest company. Do not take your car there if you are…read moreexpecting honest service. I took my car to Monro in Wayne for an annual PA Safety Inspection. While my car was there, the staff suggested I proceed with a tuneup since my car had recently hit 100,000 miles. I agreed to the tuneup, and the day I was supposed to pick up my car, it was radio silence from the staff. I called around 4pm verifying I would be picking up my car prior to close at 7, and they confirmed. 6:45, and I hear nothing. I show up to the shop at 6:55 and am told that during the tune up, a spark plug broke off and porcelain fell into a cylinder in my engine. They said they did not know how long it would take to resolve the issue because they wanted to find a solution that "didn't cost the shop a lot of money." The standard practice for removing porcelain from a cylinder is to pull the head of the engine and clean out the cylinder. This requires 17 hours of labor. Monro did not follow standard practice. Over twelve weeks, they tried a variety of different methods. Twelve weeks later, they tell me my car is ready to be picked up. I informed them I would not be comfortable picking up my car until they shared what other methods they tried since they refused to follow standard procedure. After this request was made on Sept. 18, I didn't hear anything from the staff again until Oct. 16. On Oct. 16, I woke up to a charge from the Enterprise where Monro had told me they would be providing me with a rental. Enterprise shared that Monro told them they stopped paying for the car on Sept. 26, but nobody informed me. Store employee Josh was incredibly rude, hung up on me when I stated his district managed had ignored a letter from my lawyer (Josh said, "You have a lawyer? I can't speak to you" and hung up. That is not how things work, but he was ill-informed). Josh threatened to call the police on me when I went to pick up my car and requested that the work that had been done on my car be added to the invoice. While I didn't like any of my experiences with any staff during this process, Josh was possibly the most unpleasant and most unprofessional. District Manager Chris Gross was a horrible communicator, ignored emails from me, ignored a letter sent by lawyer requesting details about the car, and refused to provide me with the information explaining what work had been done on my car. Regional Vice President Damian Stebbins was smug, spoke to me in a manner that demonstrated he found this issue a waste of his time, and, yet again, refused to provide any information regarding the work on the car. He kept referring me to Monro's insurance company to receive that information, but their insurance company told me that I would need to receive the information from Monro themselves. As we can see, Monro at every level refused to put on the invoice the work that was done on my car - a very standard practice. This signals to me that they damaged my car elsewhere when working on it and they do not want to share or document the additional damage because they do not want to be held liabale.

As always excellent service! The mechanics go above and beyond . their prices are reasonable. For…read morestate inspection ,emissions , oil change ,two tires and a head light my total was $431! Thank you for being so realiable! I will not take my car any where else!

Sunoco Strafford Auto Center - autorepair - Updated May 2026

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