Reed took care of us and made the experience fun. I'll never take my car anywhere else for an oil…read morechange! if you want a good oil change and a great experience, this is your spot!

Came here once and haven't went anywhere Wales since! Quick fast and the guys are cool‼read more

I decided to patronize this business, Drop-off my Toyota for new tires to be installed and a…read morealignment. Well about 2 weeks after, a item was missing from my vehicle. So I reached out to location manager and he assured me that he would look into it and give a call, needless to say I never received that call. Also while replacing my front struts, I took notice my new inter tie boots were twisted. Of my experiences have wheel alignment, never before received this kind of careless service. Please see photos attached. I would think twice about this location for your automotive repairs.

This shop never disappoints. My wife and I have been taking our cars here for a little over 2…read moreYears. They are honest, reliable, and always fair priced. I requested an appointment for 4 new tires. Got in the same day. And had my vehicle back in less than 3 hours. This is the only shop in the area where they go above and beyond to make their customers satisfied. Would highly recommend

The technicians are knowledgeable and honest. They cut right to the chase with diagnostics and…read moreservice. They give options as far as what's in one's budget. Great place to get inspection. My wife and I used this place several times and we're impressed with the quality of service and their treatment of us as customers in comparison to most of the other places in the neighborhood

errible experience and I've been coming here for over 15 years. I considered not saying anything…read morebut I hate when people are taken advantage of. The current staff is unacceptable. We went for a simple oil change. They left lights switched on over night which killed the battery. When we went to retrieve it in the morning the lights were still on. It was dead and needed to be jumped. Dee assured us if this keeps happening that they would replace for us. It inconvenienced us on multiple occasions having a dead battery. So we called Dee, explained the situation and she said no problem we will fix it. We arrive the next day only to find they wanted to charge us $170 plus! Outrageous. "Ooo ok really sorry we'll take off the labor, the total is $140." Unreal. Perry offered zero help and tried to brush us off. He supposedly called the owner and ultimately the took $30 off. Also to mention our battery still had a positive charge, something they did not test before replacing, only after. I highly recommend to use any other technicians than these as this how they treat their LOYAL customers.

I needed four new tires. Called the day before to make sure that they had them there. They got them…read morein for me that same day I came in the following day to have them installed. It's a happy and friendly atmosphere there. Nice lounge area. Free coffee. Quick service. I will definitely use them again for other vehicles that we have.

I woke up to a tire losing air fast. They took me in, but no one is usually at the front desk. I…read morehad to wait 10 mins to talk to someone. Unfortunately they seem to have get ship most of their tires in from their warehouse... it seemed to be this way for all the other customers too. The employees were friendly, prices are fair but service was very slow - you'd expect them to have tires on hand too. Took over 4 hours to have my tire replaced... not good!

Customer service was amazing. The building was clean. The service was sufficient. My vehicle was…read morenicely cared for. I appreciate the frequent updates on the play by play on what the mechanic was doing. Everyone took pride in their services they were delivering. I will continue to bring my vehicle to this place.

No stars given ! This place should be ashamed of them selves! My son went for an oil change today…read moreand they came back with recommendations as they should .. My son called me I work in the Automotive industry.. He said they told him he needed front brake rotors and Two tires .. I said asked the service advisor why .. are they two tires losing air , dry rotted low on tread.. so we can understand and make a decision.. The service advisor never answered my son's questions and told him your car will be out in 5 minutes.... 30 minutes later my son is still waiting.. he went to the desk and his paper work was setting there ... Horrible customer service!! Since we didn't do any of the recommended service because no explanation was given... they just let my kid sit there ! What an asshole move ! I'll never go there again

We've been going to Monro for several years now…read more The people that work there are very nice. I never feel that they're trying to rip me off. I've had two cars there and they've been very knowledgeable about both. I've had many tire changes and oil changes there, as well as inspections. I first started going there because it's conveniently located, but I kept going because of the good customer service.

you guys are ass, fuck all. they charged me one ninety five dollars for diagnostics where other…read moreelse is fifty dollars. i warn yall do not go there. they are ass fucks

Excellent customer service and great price. I walked in with no appointment and was done within…read more1hr. They kept me up to date on my car status and provided good recommendations.

I haven't been to this location in 2 years. I can tell management and attitudes has changed l…read moreI was in this location just to get my lug nuts checked and retorqued since that's what my paperwork says. The man up front named Richard asked me "why" and said they never gotten lose before. Luckily his fellow employee told him that was protocol. Be sure to read your paper work and make sure they do their job.

Clean, bright; folks were friendly! I went for fingerprinting - desk was easy to find. Nice guy…read moredid the fingerprinting . The staff at thefront check-in desk, as I was leaving, even helped me with advice on a car phone mount! I would not hesitate to use this AAA! (FYI, I am a member, but they seemed to be helping anyone who needed it.)

If I could leave 0 stars I would…read more I had a very disappointing experience with AAA following a recent oil change. I recently had an oil change at a Nissan Dealership and I was informed that a previous service provider(AAA) had overtightened and stripped the drain plug, leaving me responsible for a $400 repair just to get my car back. I contacted AAA immediately to report the issue, but was unable to reach a manager despite multiple attempts over several days. I was told to call back, then told the manager was unavailable, then promised a follow-up call that never came. I was told by a worker there, believe his name was James that I should be entitled to a reimbursement if they're at fault. After finally speaking with a manager nearly a week later, I submitted documentation from the dealership confirming the damage. The next day I received an email stating my claim was denied because AAA did not have the opportunity to inspect the damage themselves. This was extremely frustrating, as I made repeated efforts to contact them but was unable to get a timely response. Overall, this experience showed a lack of accountability and poor customer service. I felt completely disregarded as a customer and will not be returning. I would not recommend this location to others.

Spring is here and we are now seeing the damage left by winter. Leaky roofs, flooded basements and…read moremessed up cars. The latter for me. I wanted to write this short review as a follow up on the great service provided by Tom & son's at their great establishment. So, I went into Philly a few weeks before the big snow storm and possibly hit a speed bump, and possibly caught some air with a not so smooth landing. Two weeks later we had the biggest storm of the year. I had to leave my home and I drove on a street near my home that hadn't been plowed yet. After that I started hearing a scratching sound every time I left my driveway and occasionally on the road. When I checked I saw I had dented a panel that covers the front end of my car. I decided to head to Tom's one day while doing some errands to see if he could take care of it. Just a pop-in. I told what had happened and he could actually see it from just looking under, so he can let me know when to bring it in and all that. He figured the part and asked if I had bought it already cus I did bring him my fog light before. He remembered. So I told him no, he'd have to order it. He said to bring it in and they'd use the lift. In my head I was like, really now?! Cool! A young man I believe his son, asked for my keys and drove it in and put it on the lift. He said the damage was minimal and nothing else seamed to be at all. He took out the panel and reworked it back to normal. The whole experience was only about 20 min and the cool part was they let me stay inside while doing it! They brought the car down and asked Tom "How much I owe'ya?" He said "Nah, don't worry about it." I said really? Let me at least give you something for lunch or something for you guys. And he said you're good don't worry about it. I thanked him with a firm handshake and hug and thanked his son as well and went about my day. It was a minor thing but it had a world of difference to me, not only that he didn't charge but just giving that feeling of how my fellow man could help me out in a time of need. I was very relieved because had that not been fixed other issues could arise (Think of Newman when he hit that sewing machine on the highway) that's what I was worried about. Hahaha! This business is truly in my heart and should be in yours too, so stop in, they are local! I said I'd be visiting them again, and I was riiight! :)

Been coming here for about 10 years. Tom always does rock solid work, is honest, and fair on…read morepricing. Wouldn't take my car anywhere else. Highly recommend

I took my vehicle there for brake fluid and coolant fluid change…read more I had appointment for 9am and didn't get out of there until after 12noon. I was not pleased with the service, coolant system was not completed, Coolant system was not properly filled, could have damaged the engine block or cylinder head, could have resulted in major engine repairs. Also the location manager had a don't give a darn attitude. I would not recommend having your automobile serviced at Abington Firestone on 1400 block of Old York Road. First time and last time visiting that poor customer service center.

This place is actually disgraceful. I've never cared about wait times because I will simply…read moreaccommodate for them. But I arrived here at 11:00 am and said I would wait for my vehicle. They told me the service would take an hour. Then they informed me I need led a new car battery which they said they had in house. Fast forward to 2:00, still no battery, no updates on information, and constantly being blown off. I understand things happen but if they had told me they didn't have the battery in house I would have arranged accordingly. Instead they lied and it is an extremely disgusting thing to do to your customers especially for these prices. Gross