I had a wonderful experience at the Staples on Lexington Ave, specifically thanks to Mr. Anthony in…read morethe printing department. He went above and beyond to help me with my project. His excellent customer service and attention to detail made a huge difference. Not only that, I had to wait a bit until he could help me, and noticed that he gave EVERY customer the same individual attention. Thank you, Mr. Anthony! You are sterling!!

Ran in here for an Amazon return. This turned out to be a brilliant decision, as the UPS store had…read morea line from the door to around the corner. There was NO line at Staples, and the return desk is on the first floor. Easy-peasy! No box or label needed, either. Just the QR code. You also get a coupon, although I didn't have time to browse. Not sure if they have 3.5 mm audio cables, which I do need. Anyway, even though the UPS store is closer, Staples was MUCH faster. Bonus: more exercise walking from the apt. Definitely recommend for returns, maybe printer paper too. Think their prices are fair. HP ink is a giant ripoff everywhere.

Angel was incredible - super friendly and patient and help us print our save the dates!! Huge thank…read moreyou

Asked a question that was admittedly a little dumb/basic but I just didn't know the answer and the…read morewoman working the counter today was curt and nasty adding in an unnecessary backhanded comment. I get customer service is annoying sometimes but if you hate your job maybe quit. I see why this location has 2 stars.

Andrea was truly intuitive and helpful with wedding invitations. It's a store that absolutely…read moreinspires trust. I knew right away that they could get the job done. We could've asked for any kind of paper and Andrea would have quickly laid her hands on 3 options for it. This is where someone who knows a lot about invitations should go for their invitations.

Excellent service, huge selection of invites, and worth it!!…read more Andrea has been so helpful in the whole process of choosing wedding invitations. We walked in without an appointment, and we were able to be seen same day. There's a huge selection of wedding invites to get inspiration from. Andrea is so knowledgeable from everything to the type of font to use, to the ply of the paper, to helping us write out what to say. She's very communicative and transparent about pricing as well. The whole process from deciding on our invites to sending them to the printer and getting them back maybe took about 3ish(?) weeks. I highly recommend for any occasion!

Another January review tied to my son's birthday, and unfortunately this one didn't end the way I…read morehoped it would. I went to the FedEx Office on 78th and 3rd on January 17th because I needed some signs I had created printed for my son's birthday party the next day. I initially went in just to inquire about pricing, turnaround time, and whether it could realistically be done by the 18th. At first, everything felt promising. Jerry, who helped me, was great. He explained the process, talked me through options, gave me the email to send my files to, and genuinely seemed invested in helping me get this done. I also spoke with the manager, who echoed the same thing -- once the files were good, they'd be able to take care of it by the next day. That reassurance mattered because this was time-sensitive. I went home, fixed the resolution issues they flagged, resized everything properly, and sent everything back exactly as requested. I was told a note would be added to my order so that if I didn't hear back, someone would reach out to me. That never happened. So the morning of January 18th, I called the store to follow up -- and that's where everything went downhill. The person who answered the phone had no idea what I was talking about. Before even looking for the email or reviewing the files, they started giving me information that directly contradicted what Jerry and the manager had already told me. I had to explain the entire situation from scratch -- who I spoke to, what was promised, what I sent, and why it mattered. Even after they finally found the email, I was given misinformation: suddenly it was a two-to-three-day job, suddenly the resolution "couldn't work," suddenly it "couldn't be done." No accountability, no effort to reconcile the previous information, and honestly, no customer service. What made this even more frustrating is that I walked into UPS shortly after and got everything printed perfectly -- same files, same sizing, no resolution issues whatsoever. That told me everything I needed to know. If something can't be done, that's fine. But don't give customers conflicting information, especially after multiple employees -- including a manager -- have already set expectations. Because of that one interaction, what would have been a 5-star review dropped to a 3-star review. And it's only a 3 because Jerry and the manager actually did their jobs, were helpful, and provided correct information. Jerry, especially, deserves his flowers -- great customer service, knowledgeable, patient, and professional. Same goes for the manager who was willing to help and communicate clearly. But to the person who answered the phone on the morning of January 18th, gave me misinformation, zero empathy, and followed up hours later after my son's party was already over with a "we could've done this" email -- that interaction completely ruined the experience. One bad attitude and poor customer service is enough to undo the work of people who are actually trying. I've worked in retail. I've worked customer-facing jobs. I understand pressure, deadlines, and stress. What I don't understand is dismissiveness, misinformation, and lack of accountability. And it's unfortunate because there are good people at this location -- but one bad experience like this leaves a lasting impression and makes me hesitant to ever walk back in. Shout-out to Jerry and the manager. Everyone else involved that morning? You cost this location a better review.

Quick and efficient service. Clean setting, and professional staff. What else is needed when you…read moreneed to ship or return.

Absolutely outstanding service. Reasonable prices, super quick service, hard-working ethic, superb…read morequality, genuine thank-you-for-your-business outlook. Refreshing. Recommended.

While not much to look at, this place is quiet, air conditioned and efficient. I went in for…read morepassport photos, had my picture taken, paid and walked out with said photos in under five minutes.

I've had mixed experiences at this UPS location, but overall been able to get my packages shipped…read moresmoothly! This store is on the smaller side and typically I've only seen one person working in the front. Sometimes lines can get long but I appreciate how the staff member tries to speed things up by helping two customers in a staggered manner. Service depends on how busy it is. The store physically is almost small with packages also in the front/occasionally lining the side wall so it can be challenging to navigate with big packages. Despite so, I've still been able to deliver my packages to where they need to go.

I went to return 3 amazon packages and had to come back because they were not packaged properly…read more when i returned i forgot to seal the packages and they would not offer even one piece of tape without charging for the full packaging. I have been there previous times and the customer service is not good, bad attitudes. I picked up my items and am going to another UPS location where they are much more accomodating and even allow animals.

And here's another five star review and this time it's for Natasha! Very sweet, helpful, and a…read morewonderful representative for UPS as are the other representatives yesterday and every other time I come. This was my second five star review.

Extremely small place but it gets alot of foot traffic in the area. I was there today and I have…read morenever seen it that full with packages as tall as the ceiling almost. I never had any issues with the workers here. There are only two people working at a time here. There is usually a line for this place. During the height if the pandemic they did take all the precautions and although the lines were very long, I give the workers soo much credit.

We've worked with Graphic Lab Inc. and Carmine twice now, and it's been an absolute pleasure both…read moretimes. Carmine has been nothing short of amazing - incredibly helpful, flexible with our tight deadlines, and always willing to go above and beyond to accommodate our requests. His reliability, responsiveness, and dedication truly stand out, and the quality of the work consistently exceeds expectations. We're very grateful for his support and highly recommend Graphic Lab Inc. to anyone looking for a dependable, professional printing partner.

Chris at Graphic Lab came through last minute with a cardboard cutout of my son as a baseball…read moreplayer for his first birthday--and it was a total home run! The quality was unreal, the graphics looked lifelike, and the service was fantastic. Easy, patient, and professional. Can't wait to work with them again!