The last place I expect white glove service is the UPS Store, so I gotta shout out my guy Kevin…read moreworking behind the counter for going above and beyond. At the age of 30 I should really know how to print off a shipping label and send a package without any help, but here we are. I was insecure about my lack of UPS ball knowledge, but he was so helpful and engaging that it made me feel not stupid. I watched him help a couple other customers out with the same positive attitude, and I was inspired. It was a short 3 minute interaction, but Kev's positivity and helpfulness made my day a little better. Give him a raise UPS. IG @johnny.novo Tiktok @jnov__ Substack @johnnynovo

Took a 15" long fragile item in to be packed and shipped. Was helped by Deven. He charged for…read more18x14x12 fragile pack, which by my math does not meet the 2" of required packing material that UPS regulations say should be around all fragile items, but they're the experts so I follow their lead. They then decided to wedge my 15" fragile item into a 14" long box, completely ignoring the 18" box they charged for and the 2" packaging material rule for fragile items that their own company (UPS) enforces. Plus, they charged for dimensional weight of the larger box (19lbs cost instead of the actual weight cost of 8lbs), then used a smaller box so that the store did not get charged for the 19lbs dimensional weight. So to recap - the store paid for 8lbs of freight but charged customer for 19lbs of freight. Talk about deceptive business practices. This store should be investigated. Do not take your fragile items here to ship unless you packed it yourself. If you get charged for dimensional weight, make sure the store actually uses the appropriate box.

Absolutely the best!!! Fast, efficient and knowledgeable. Highly recommend. They won't ignore you…read moreor treat you like you're interrupting their lunch.

Always reliable and helpful, especially sending breakable ceramic works of art, framed pictures and…read morefragile but sentimental items that are irreplaceable. I can always count on the able team at Lex Pack and Ship. Not inexpensive, but always worth the investment.

5/5 ShipNYC…read moreabsolutely crushed it for me. I needed a couple of custom 3D-printed camera parts, and not only did they nail the design, the parts came out perfect--tight tolerances, clean finish, and they fit my gear like factory originals. What really stood out, though, was the way they treated me. Everyone I interacted with was genuinely kind, super patient, and clearly knew their stuff. They made sure I got exactly what I needed, and didn't try to upsell me on anything. On top of that, their pricing was refreshingly reasonable--way more budget-friendly than I expected for custom work. If you need 3D printing done right, and you want to deal with people who are both talented and actually pleasant to work with, ShipNYC is the move. Highly recommended.

Rich and his team went above and beyond for my printing needs, so I would highly recommend anyone…read moreto use this company! I found ShipNYC to print the addresses on my save the dates and was met with complete professionalism, great communication and excellent service from beginning to end. They printed within a day and gave me complimentary shipping, as I live an hour away. The font was perfect, straight and exactly what I was hoping for!

I never write reviews as it feels like they're all paid for but I had to today. This place was…read morephenomenal. We had a tough print job that places like staples and canva even couldnt help us with. We worked with Rafael (i believe) and he helped us for over an hour and over two days emailing, chatting and just keeping the good vibes going as we delt with this annoying task. He was helpful, kind and patient. This wasn't even an expensive print job but we had the best quality. I am planning on doing all of my wedding stationary with this location and am super greatful that they could help us with a last minute print job distaster.

This place, and Chris, were a GODSEND during our recent cross country move. They were able to ship…read moreour items at very reasonable costs and assist us with packing which we greatly appreciated. Unfortunately we cannot come back but hope to find a place half as good in our new location.

So helpful, friendly and convenient. Have used them many times and will continue to do so.read more

Myself & my family been going here for year's to send out items, great store & amazing service. i…read morealso wanna give this store alot of praise recently they went above & beyond for me getting a package when they didnt have to.

I've believed that I left a review in the past but now i see that I did not...... open till late !!…read moreAt 8pm. (I thought they close at 5pm. ) So you can go there for relaxing mood. Most of the post office close around 5pm. I was here after snow storm day and 2 windows were opened :) it was a big line but I was only on line about 10min. Put music on then waited.... It was pretty quick :) so, do not frustrated from the line. (Many ppl wrote it "LONG LINE") I also recommend to do the self checking. They have ground floor and upstairs. I took one star of the escalator was off. I go here time to time and sometimes one side to the up is on. so, if you don't like to use the stairs, avoid here. Convenient location 909 3rd ave / E55st.

The times I've come the line has moved quickly and efficiently. They were all courteous and didn't…read moreseem needlessly rude at all. Some customers were unpleasant and I did see them get the energy they deserved to put it nicely. It has nice artwork and sculptures around the building and they really put up quite a bit of decorations for Breast Cancer awareness month which I haven't seen any other places do. What is off putting is the smell. It always smells of homeless or has some horrible odor emitting from the place especially at the entrance and the first floor. I would definitely think that if I could smell it and other customers smell it then the custodial staff would also be able to smell it as well.

And here's another five star review and this time it's for Natasha! Very sweet, helpful, and a…read morewonderful representative for UPS as are the other representatives yesterday and every other time I come. This was my second five star review.

I tried to print a document today and was VERY unhappy. Why would I want to log into my email on a…read morepublic device and precharge my credit card by the minute? I was skeptical to begin with, but clearly UPS wanted to use a third party to handle printing services, fine. Then when I complained to the staff that the cursor was frozen, they were fully unable to reverse the charge. I had no choice but to leave, with five dollars effectively STOLEN from me. Now I have to dispute a $5 charge on my credit card, and they are making me wait 3 days because the charge is pending. I ought to get Mamdani on this, because in what world can a business not reverse a charge immediately for a service that was not completed? Refunds cannot be 20x more time consuming than paying, that is why it qualifies as an ILLEGAL unfair business practice. They will take your money in 2 seconds. Horrendous and actually illegal because it is an unfair/deceptive business practice. People expect that if a $5 service is not completed, they will be refunded by the staff that is literally standing right there. And it's not an accident. UPS does not want to be accountable for their incomplete services.

I've had mixed experiences at this UPS location, but overall been able to get my packages shipped…read moresmoothly! This store is on the smaller side and typically I've only seen one person working in the front. Sometimes lines can get long but I appreciate how the staff member tries to speed things up by helping two customers in a staggered manner. Service depends on how busy it is. The store physically is almost small with packages also in the front/occasionally lining the side wall so it can be challenging to navigate with big packages. Despite so, I've still been able to deliver my packages to where they need to go.

The UPS website says very clearly that this site offers passport photos…read more They definitely do not and the man at the front was unnecessarily rude about letting know me that he could not help me. His coworker was trying to apologize for his attitude, but too late. I believe these stores are privately franchised and I will never come back here.

They have since brought someone on who is super nice, polite and very helpful. Was there on a…read moreSaturday morning .

To respond to the UPS Store:…read more No, its services are not world-class. I booked a notary appointment online, showed up at the store and was scolded by the person who worked there since there were no notary services available. Yes, the person who worked there had emailed me about 30 minutes before the appointment to let me know that notary services were not offered, but fussing at me for showing up to the appointment were not acceptable. UPS Store Worker: "Yes?" Me: "Hi, I booked an appointment for a notarization, please." UPS Store Worker: "I emailed you! We don't have notary services!" Yes, the store emailed me 30 minutes before the appointment, but not everyone checks email every few minutes when out running errands, and it's reasonable for someone not to get an email like that in time. And to fuss at me is just not ok.

Mildly disappointed that the UPS store was closed on Memorial Day I primarily use it for some…read moreAmazon returns. It's convenient and the staff are nice enough. I'm OCD enough to pack and mail everything else via the post office.

These are the two most horrible individuals that work at this store. Shame on them. They have a…read moredeal with Amazon and they make returning a package into a Misery. I hope the owner of this business is reading this review because you should fire both guys!! They are horrible - bad attitude, bad manners, not helpful in any way or gracious. These guys should be garbage collectors - not work on the front lines of a service business.