Such a fantastic inventory of beautiful woods, high-quality finishes and tools. Very knowledgeable…read moreand helpful staff. Also very cute dogs.

As soon as you walk in the woods smells incredible and the people are so friendly!!…read more I came here on a Sunday morning around 9am! My neighbor and I were so glad that staff were able to help with a list of items she needed for her studio art class at H.S.U.! Staff was more than willing to cut the various pieces of wood for her and show her different options. We even had a staff recommend smelling a beautiful purple wood that smelled like sweet and musky notes of cologne/perfume! Staff was very courteous and friendly to the point where they even suggested going to another shop since they didn't have other cheaper options for a staple gun. I am glad this is a spot I had a chance to experience b/c we felt we were supporting a local shop. The only downfall while at the counter was learning how dragonflies get caught in their building because they fly very high up into the ceiling and get caught up there. Unfortunately their windows are not opened and sadly I forgot to ask if that is even an option.

REDWOOD ELECTRONICS is the great shop for those hard to find electronic gizmo's, as well as CCTV…read morecomponents. (I went for the latter!) I bought a CCTV security setup through these folks. I had a few problems, but there was NEVER any issue, or for that matter any negative talk or demeanor from the folks at Redwood. How great is it when Rodney would come out to my home to try a fix, (at NO extra fee) or, later, when he sent the unit back to the maker for replace/repair services on his dime. Got it back within a week, and the DVR started getting funky again. So I called EasternCCTV in SoCal, and they walked me through every test necessary. The outcome was a bad HD, so, I took the defective unit into Rodney, and after a 20 second call to EasternCCTV, he went into the back of his shop, grabbed a NEW unit, and swapped my out. I'm tellin ya, if only everyone in business had that quality re customer service, it would be a nicer World! (Did I mention the unit is about 18 months old?) Try to find THAT kind of service!

I needed a part tht I could have ordered from amazon, but like a good citizen, I went to redwood…read moreelectronics, back when they were on summer st. the guy wrote down the part I wanted to order on a little scrap of paper, and said he'd call me. He never called, but when I called in after a couple of weeks, he said "yes, the part is in". When I went to pick it up, it turned out to be the wrong part. I said" you wrote it down", and he said, "yes, but I lost the scrap of paper". So he just guessed, rather than calling me to re-establish what I wanted. soooooo, I ended up ordering you-know-where, with a major delay having happened trying to "shop local"

If I could give a 10 star I would…read more Everyone we dealt with, from Denise in the show room, to the rest of the staff, was a great experience. The finished walls look awesome. Yes, it takes time from placing the order to actual install, but the wait is worth it for the quality of product and service they provide. During the install, the shower pan cracked- not their fault, and Doug went to the nth degree to get the pan replaced as it was under warranty still (ended up a manufacturing defect). He didn't have to, as HC&S didn't install it. But he made all the phone calls, not I. With that level of customer care in this day, it is truly awesome!

We're very happy with our counter tops. Everyone was very helpful with showing different products…read moreand information. James and Hunter were great! They did the tear out of old countertops and installation of new ones all in one day. We would definitely recommend this company Scott and Karen Argo

Staff is knowledgeable and they are willing to order things they don't normally carry. , they have…read moregood deals and wide selections of products. The manager "Eric" usually plug it up with a discount if one was to ask nicely.

This is a great place to go for all your Hydro supplies, the staff here is friendly and eager to…read morefill your needs. They will even bargain a little. Do again..Yes

The best garden shop on the bay. Local, fully stocked, has pretty much everything for your…read moregardening needs. This shop carries a lot of things other garden places in the area do not. Friendly knowledgeable staff, competitive prices, convenient hours, open seven days a week, bulk implements, fertilizers and supplies, water tanks, green houses, indoor, outdoor, they carry it all. When you can't find it elsewhere - this is the place you will find it. A great garden shop. You have to travel south pretty far too find a shop to match this one on selection. Well worth the stop, sits right on the bay just south of Arcata on the 101, directly across the road from resale lumber and next door to the Franz bread outlet. 5 stars. 00245

Great customer service! I was looking for a certain item-they didn't have it, but said they will…read moreorder it for me at reasonable price. We do a lot of business with this company and happy to be repeating customers.

I'm sorry to hear about the negative experiences that other reviewers have had. I've never had one…read morehere. I've been dealing with EHF since abut 2012. I got two washers there, a dryer, a mattress set, and my sister got a castle themed bunk bed for her kids. Just about anyone can finance anything in the store, as far as I know they have very relaxed standards on credit. It was my understanding that so long as you have a job, three references, and the bank doesn't scream and set your application on fire - you can make payments. My sister defaulted on her payments for the bunk bed last year; she'd been in a terrible car accident, we lost a family member, and as she tried to cope she let several of her obligations slip. Several months later, probably six or eight months, it came up and she said she was afraid to contact them because she expected they'd want all her past payments up front with fees. I mentioned her situation to them the next time I went in to pay my bill. The gentleman I was speaking with was kind enough to say he hoped she was doing okay before anything else. Then he told me he would be happy to just let her pick her payments up again, even though it was already flagged to go to collections. Since she lived so far away, I asked him if I could take responsibility for her account without actually putting it on my own account, so it stayed in her name but I got the monthly reminders. It wasn't a problem, and the bunk bed is now payed off completely. I cannot express my appreciation that they had not inflated her balance with late fees, and did not insist on a large bulk payment to get started putting her back into good standing. That he asked, and seemed entirely genuinely concerned if she was okay, was so kind. Thank you, sir. Sure, there are occasionally warehouse errors - my new washer was a bit late because the model I'd originally decided on had some shipping problem and I'd have to wait, and it was frustrating, but it's a local business and things happen. The staff was sympathetic and attentive. After about a week they made my first choice (which had not been available at the time) manifest instead, somehow, at a better price than we'd originally discussed because of some tax-free sale. (They have all kinds of sales pretty frequently, but I'd say their anniversary sale in November is the best.) Plus they delivered, set it up, and then for no extra charge they lugged my old broken washer away. I'm happy with the selection, and the service. Going in to pay my bill always comes with a pleasant chat and it's really nice for at least one of my errands to be so casual and social. I've also never gone in there and been told they wouldn't at least try, and that's worth a lot in customer service.

I purchased a mattress today and after I left there felt compelled to write this review. I…read moreoriginally went in to buy a new mattress towards the end of closing time. The young male salesman was really awesome, heard I was just looking for a mattress for the spare bedroom, and brought up the fact that they had a really great mattress that was delivered and immediately returned because there was a spot of dirt on it. Regularly was $800.00 and would be half off. I came in immediately the next day and the "manager" Mr. Gantt (yeah he's the manager but he sure doesn't have good bedside mannerisms) argued with me regarding the price. Said oh no it's already such a great deal because It was returned after two days. Then as he rang me up, told me the real story which was that it was repossessed after a week in crescent city. And after payment was processed he proceeded to tell me that there shouldn't be any odor. Also made my boyfriend load it up by himself while he drank his morning coffee and watched. While I'm sure it's still a good deal, it makes me uncomfortable to get three different stories on one item. I realized why this store is always empty every time I have ever gone in it. Bad business. I gave it one star because I'm hoping that the mattress will really be free of odor and In hopes that it really was never used even though it was in fact there for a week. I will NEVER buy anything from this place again.