Thank goodness we still have a local hardware store. I'm grateful they provide this service to the community. Also, you have access to all of the ace hardware website items, even bulk items can be delivered for pickup. read more

Very friendly, very patient, and helpful. I was looking for a doorbell transformer. I called asking questions, and the man was patient with my questions, even though I knew some were redundant. I ended up driving in to ask more questions, and they were great all around. I appreciated the excellent customer service. THANK YOU read more

Moved my daughter up here from So Cal for school and the people who work here are so helpful and nice! They took the time to help me with every item I needed, moving from aisle to aisle assisting me. They didn't just show me one product to choose from but gave me several options. I have to say I love this place and the workers are so friendly and eager to help you find what you need. read more

Not helpful. Bad attitude from staff. Don't waster your time or money. Needed a simple screen repair, was told 2 weeks, waited 3 weeks with no word, called to check was told MAYBE additional week. Unbelievable. Called MCK Ace and told they could do it in 2 days. read more

I've been refurbishing a house in Sunny Brae and have been frequenting this Ace out of convenience. I was surprised to see the relatively low ratings on this Ace and am here to say that my experience has been 100% positive with all the staff friendly and extremely helpful. read more

I just got back from shopping there. The attitude of the employees was beyond rude and uncaring, bordering on hostile. It's clear they have "issues" they aren't dealing with. I strongly recommend not shopping here. The staff at the other Ace Hardware store in Arcata is very nice (Hensel's, on 9th St.). The difference between the two, is like day and night read more

Would leave one star review if I could... this situation just happened in the middle of the COVID 19 pandemic. I walk into the store and walk around trying to locate an item, come across a person who has their mask around their neck so I say something to them: Me: "What good is a mask if you don't use it?" Person: "I have a mask" Me: "Then wear it!" As I'm exiting the store I come to see this person behind the counter, they are an employee! The employee is bitching about me (a customer!) to another employee (they were very polite AND wore a mask). Employee was saying something along the lines of "I got tested for COVID 19 unlike many and guess what I'm negative". I don't care if you previously tested negative for COVID 19, you could have contracted it since that test was taken. You are endangering your coworkers and customers and that is unacceptable. I will not be shopping there again and neither will the MANY people I know after I tell them about this incident. Get it together Sunnybrae Ace!! read more

Terrific hardware store! Staff is very knowledgeable and always helpful. Discount for seniors. Excellent selection. Good place to shop!i read more

Just went in to ship a package UPS. They were too inept to do it or just didn't feel like it. Don't ever go there. UPS should not be happy when they learn this. read more

This is the closest hardware store to my house, and I come here for just about everything I need. The people who work here are friendly and knowledgable and the prices are good. read more

I would totally concur with Jane W's review. The guys at Ace Hardware Sunnybrae are very unfriendly, unhelpful, and they always make me feel like I'm bothering them to come in and buy something. For awhile, after Jane's negative review was posted, it seemed like they were nicer, but that lasted about 3 months. That's over, they are as mean and misogynist as ever. I've walked in there and the men just stare at me as if to say, "What do YOU want now?" They don't even say, "Can I help you?" like any halfway decent employee would do. The folks working at Hensel's Ace Hardware in town are SOOOOO much more helpful, and they also try to help you problem solve, which has never happened at the Sunnybrae store. And they are friendlier, so it's definitely worth the extra mile or two to drive there and not feel like you're an idiot to ask any questions about the best product to use. It's too bad, because I used to love to go into this store when Larry owned it. He knew everyone's name, was so helpful and friendly and always greeted you with a smile and enthusiasm. It was a real pleasure to walk into his store, and even my in-laws liked visiting there because he remembered them from year to year and was so friendly. Too bad he's not there anymore. I would agree that the women in the Sunnybrae store are very nice and are not like the men. This is not my personal opinion. I've talked to many people in the Sunnybrae area who hate going to this store because of the male staff. It's almost become a joke with some friends about who has gotten the worst treatment. I would give them less than 1 star, but that's not available. read more

The staff is very knowledgeable and helpful! As soon as you walk in the door you are greeted and asked if you need help finding anything, which is something you don't find at most other hardware stores. read more

Sunnybrae Ace, Jerk face is more like it. I went in to buy about $100 worth of plumbing supplies. First of all, their main credit card processor was down, which slowed things down quite a bit, but I was fine with that actually. The counter clerk said it had been down for several days. I left the store with my supplies but I had to break a twenty in order to purchase a part that they didn't have in stock. Although I had just spent around $100 they refused to give me two lousy tens and made me purchase yet more items from their horrible. What the heck is up with that Sunnybrae Ace. I guess they're so hard up for money they can't even get their computer system fixed. read more

Been coming in here for 15 years. They have more or less the same stock as the Ace hardware store in Arcata, Hensel's, but their service is much worse. And their return policy is much stricter than Hensel's. I usually try Hensel's first. read more

I would have to strongly disagree with the above review. It is also the closest hardware store to my house,but I find it to be ridiculously over priced, the people who work there ( with the exception of the women employees who seem to be friendly ) are grumpy, make you feel like you are annoying them if they have to get up off their stool they sit on all day and can rarely answer a question about anything! I have gone there for many years, but from now on, I go to any hardware store but theirs. Do It Best is my preferred store now. Hensel's has friendly people, but is also ( as it is another ACE ) very over priced.The last time I was there, I wanted to purchase an outdoor chair to replace the one I broke. The color I wanted was on the bottom of their stack. I apologized ahead of time for asking them to get it and explained that I have a broken shoulder or would have done it myself. The man sitting there doing nothing, rolled his eyes at me, made a "Hmphhh!!! " sound and looked to the young lady behind him to do it. He didn't even ask her nicely. He just tilted his head at her as if to say " You do it " and gave her no thank you. Overall, it's a seriously negative attitude they have there. Worth the drive to town just to avoid the bad experience at Sunnybrae Ace. read more