The employee Gustavo was a delight. He made me feel like I'm special. This place has amazing…read moreservice.

I sent a package and cost me well over $150.00 and was promised 3-5 days delivery it's been weeks…read moreand it never got there. They don't answer their phone when you call either. So there is no way to claim. On top of it they were rude and unhelpful when I had to seek shelter inside their store when one of their Amazon and USPS delivery people gaslighted me yelling at me when I asked the USPS driver to please move her (illegally parked) white unmarked vehicle from behind my parked car so I could get out. Suddenly The Amazon worker rushed out of her truck and over to me. I had gotten out to ask the USPS driver after three times to please move and then I decided to get the ID of the vehicle as that was my only recourse. The Amazon worker rushed at me saying I was harassing the USPS driver. I moved quickly into my car for safety but she followed me and she banged on my glass screaming at me "what is wrong with you white people" They Karenized me gaslighting the situation when they were being aggressive. When I ducked into their store to ask them to please get their delivery people off of me they told me I had to leave that it was "too loud" instead one of them went outside to chat with the Amazon worker and smiled as he left the store to talk to her I felt threatened so instead I called 911 as the Amazon worker was outside the shop not letting me leave. I will never set foot in this place again. They work with bullies and thugs. Meanwhile I was late to work and the cops did nothing either. Never set foot in this bizarre palace again - and I escalated the situation to Amazon, because this shop did nothing to palliate that the drivers that work with them bully their customers and they don't care that they block traffic for their purposes

So careless. They take forever. No sense of urgency. The line is ALWAYS sooooo long. Would rather…read moredrive the extra 10 minutes to FedEx. Update: Just stood in line for 15 minutes for them to not have colored ink. Will never be returning to this location

Good UPS store, very convenient for me living in Aventura but unfortunately gets very crowded and…read morelong lines. Very entitled people that patronize this place no reflection on the shop but they expect these people to wait on them hand and foot. The people who work there are super nice and deserve your business. Highly recommended.

It should be known and written that this is not a regular fed ex location and they charge an extra…read morehandling fee on every transaction , even a pre paid drop off. A 3-4 lb prepaid box was 10$ on top just because it's in a hotel.

Located inside the JW Marriott this small FedEx facility was exactly what I needed to get some…read moredocuments printed quickly. Easy to use self print options allowed me to get in and out without much interaction.

Customer service is excellent!!! I highly recommend if you don't want to deal with lines at the…read morepost office

Made an appointment online to have my fingerprints taken the other day and this was the most…read moreconvenient place closest to me. It's a fee of $85.00 and is collected at the time you make it. This place is like a UPS Store but they offer so much more, such as passport services, fingerprinting services, notary, and of course regular mail service VIA USPS and and not use UPS. When I arrived, Jaime (male) assisted me in using the fingerprint machine which is all done electronically; gone are the days of using an ink pad, or the ink roller that takes a heap of thick ink that's rolled on a piece of paper. I can't say enough nice things about Jaime...his whole attitude and humble service was so uncompelling, I honestly wished the world was filled with Jamies... His quiet demeanor threw me off a bit as I'm not sure if he's the owner or not but he's been there for a while. I hope he's the owner and reaping in hug amounts of cash; this person changed my day from an incredibly bad one needing to spend it at a lab place down the street with some nitwit of a nasty woman.

Very good place with good workers. 10+ years with company without any problems , did use different…read morecompany and was bad experience

Great prices to ship packages worldwide and a lot of other services. Courteous service. Highly…read morerecommend!

Such a great UPS store! Every single employee we've encountered has been so kind and helpful and…read morealways with a great attitude even when the store is busy and there's a long line. They always welcome you and apologize for your wait time. We dealt with Mar today and a couple of time before and she's awesome, always a great attitude and willingness to help every customer.

My go to UPS store.. efficient and quick, easy to return packages, and usually in and out. The…read moreparking lot can be a pain but that's not so much the issue of the store. I've never shipped anything through UPS, mostly just use for returns. The items they sell for shipping are of course over priced but conveniently, there is a dollar store and CVS in same strip.

I recently moved back to the neighborhood and have been in 4 times in the last few weeks for…read moreprinting or shipping. I was surprised each time by the customer service of the girl at the front desk, who was always a little bit rude and unwelcoming, but I let it slide. Today it surpassed all levels. My husband dropped off a business package for DHL at 1pm on Tuesday. We printed the labels, and they applied them and took the packages. According to the website, pick up is daily at 5pm. I see from the tracking that the packages haven't moved. These are urgent international business packages, extremely expensive, and prompt shipments are vital. I called on Wednesday, and was told that DHL didn't come Tuesday, but they would be coming on Wednesday. Again, Thursday morning there is no update, I called and she said DHL didn't show, and I can come pick up the packages. My husband went to pick up the package, and he complained about the service, saying that the customer should be called and informed that there was no pickup, and that timeliness is extremely important. She said "Don't tell me how to do my job", and said "I'm not giving you the packages", and proceeded to take them to the back and said "Have a good day". My husband said "what is your name, you're rude. Give me my packages". She ignored him continuing to the back with the packages, and so he walked behind the counter to retrieve our packages, videoing to document. She turned around and said "Rude?" and made a fist, and began to physically hit and slap him to prevent him from taking the packages. We have it all on video, and I'm sure it is on video inside the store. This is attempted theft and physical assault, my husband is quite shocked and upset. This is absolutely unacceptable. We expect to be provided with a phone number or email through which we can reach the OWNER ASAP for an explanation, or else we will file a police report.

Diego and Michelle , besides being warm, personable and friendly, are diligent, prompt and…read morecourteous. I love having them nearby to fulfill all my postal needs, whether faxing, emailing, copying, shipping and mailing, whether domestic or international. They are an important presence in the neighborhood of Eastern Shores and North Miami Beach. It would be difficult to find such an instrumental force as this business within the neighborhood.

efficient and price-quality cpmpetitive opening hours…read moreextended a plus . . ......,

Very helpful with big printing project. Everyone working there was very nice and the owner…read morepersonally helped me figure out sizing etc.

The lady in front desk was so rude when I just ask if I can connect to the wifi to send her the…read moredocuments to print. She told no! Not wifi. And It was so sad because I always go to there to all my office need it. But after that, I don't think to come back. Sorry but awful customer services.

Wish I could give ZERO stars. Dropped off a package there to be shipped via DHL, the young lady…read moreworking was way too busy talking on the phone, in a different language and talking to another patron who walked in after me. When she finally accepted the package, I asked her if she need anything else like the commercial invoice for customs declaration and she dismissed me and carried on with her convo in a different language. Later that night when I tracked the package, it was being returned to me. To add insult to injury, it was Friday night and DHL has no customer service at night and on weekends. So I had to wait till Monday to find out that it was being returned because of the very same document that I asked miss lady about. I now have to pay to ship again and apply and wait for a refund.

Do NOT use. Unreliable. I was supposed to get a car delivered yesterday and apparently their truck…read morebroke down 20 minutes away from my house. they didn't call me to pick up. I found later that the car is 4 hours away from me now. I understand things happen but they should've had communicated that with me. Anyways, I requested the exact location of the vehicle and no one has answered me. They keep telling me other things. So I have no idea where my car is or when I'll get it. How can you trust a company like this? stay away from this company. other great options out there.