1. Sunland Mobil

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Sunland, CA

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Sunland Mobil

1.5 (23 reviews)

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car wash
david B.

i'm not sure why this gas station has gotten such horrible reviews. I did not go inside, so I cannot test to that experience. The gas was fine and the car wash worked which is all I wanted. The car wash is a little different. You have to put your car in neutral and drive into a channel which pulls your car through, as long as you do not hit the brakes. There was an employee there to explain this process and to help you get into the channel.

We filled up our gas tank and decided to drive through the express car wash on Saturday afternoon 9/4. We came out with a broken busted up mirror on the driver side. We went inside the store after exiting the car wash but nobody cared to hear our concerns. The guys inside wearing blue shirts were extremely RUDE and inconsiderate. One guy came out to look at the broken mirror and his response was... "not responsible" and walked away as we were still talking. We followed up by asking for the name of the owner and were told he is not available. Again, I asked for the name of the owner. Finally he said owner is Mr Mark and gave me this number: 818-352-4736. When I called the number, someone picked up but wasn't saying anything. It was the number to the gas station and that call obviously was going to lead us nowhere. Here's what happened: The attendant guided us into the entrance by motioning which direction to turn the wheels at the beginning of the car wash tunnel. While we moved through the conveyor, we heard the loud slam of the mirror and it banged backward with force. It was pretty loud. When we flipped the mirror back before pulling away, that's we saw it had been damaged/cracked up. Customers beware!!!! Seeing all the similar reviews makes me wonder if we should all band together and take legal action. Clearly there is something wrong and defective with this car wash. Everyone leaving reviews had their cars damaged too. The owner has an obligation to provide a safe service to paying customers. We have the right to get the car wash we paid for without damage to the car due to the owner's negligence. Edit: I'm entitled to leave an honest review without some fake rebuttal posted by "cupcake" and another fake post by "Sherkat" calling dissatisfied customers idiots. Our mirror was broken at this car wash. We had our dash cam rolling the whole time and there is good footage. Basically, in the pathetic fake rebuttal "Sherkat" is saying if you have less than an $80k car, it's a "POS" crappy car and wasn't cared for by the owner. (People with Hondas love their cars too Sherkat. We want clean cars too. We deserve respect from your business too as I guarantee the majority of your customers drive cars valued at less than $80K.) "Sherkat" your fake review talks about the expensive cars your business washes with no problems. Really, you think it's ethical to give yourself 5 stars AND bash your dissatisfied customers? Scumbag! To clarify, the attendant wearing a red shirt was the only person showing any sort of concern. It's the blue shirts I have an issue with. Limited English has nothing to so with this issue, Sherkat. You can speak little English and still be kind to your customers. Learn up on customer service skills. Show concern instead of being insulting and nasty to customers raising legitimate issues.

a girl drinking and peeing right where people put has
Linda P.

prices are why to high and its not nice seeing a adult women drinking and peeing called their number tried to explain to the guy who answered the phone and he hung up on me. very dirty place not clean at all.

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Photo of Cynthia S.
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14 years ago

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5 months ago

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1 year ago

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Photo of david B.
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3 years ago

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Photo of RL K.
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5 years ago

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5 years ago

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3 years ago

This place is the WORST!! Stay away from this gas station, and mechanic and car wash.

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Photo of Sarmin L.
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5 years ago

I would give zero stars if I could. DO NOT USE THE CAR WASH!!!! The guy is rude and doesn't know how to use their own car washing machine.

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Photo of Linda P.
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5 years ago

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5 years ago

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Photo of Charles R.
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7 years ago

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5 years ago

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5 years ago

No restrooms. Big let-down traveling interstate and following Siri directions. Live & learn.

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7 years ago

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Photo of L P.
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6 years ago

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6 years ago

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8 years ago

Helpful 5
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7 years ago

do not use the car wash! i came out with a flat tire. never going back. poor customer service

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Photo of Jay J.
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8 years ago

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14 years ago

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8 years ago

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Photo of J K.
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12 years ago

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16 years ago

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