I have an older pool which came with the house. Have had several major problems, all of which were…read morehandled well and quickly by Desert Diamond. Have used this company for over two years, and they are always quick to repond to my problems. Cody is always available for suggestions, advice or helping with whatever is wrong, and how it can be remedied. Good company, best I've had over about 20 years of needing pool service. Daniel is the person who has kept my pool in good condition, along with Omar.

What an amazing company. It's been very difficult for us to find a reputable pool company that I…read morecan rely on; especially living in the PNW and I rent my house out in Arizona. Cody was always good with communication and takes pride in his work. Quality has been amazing. I have had such great experience with them that I will continue to use them for cleaning.... what an amazing job. So grateful for them and their work.

Just like you, we were thinking to ourselves, "who are we going to TRUST to completely clear out an…read moreexisting backyard to the earth and build a paradise oasis that only we can dream and vision in our minds?" We called Shasta Pools, Presidential Pools & Spas, and California Pools & Landscape to schedule an onsite consultation. Shasta Pools never contacted us, but we did get a call to schedule an onsite appointment with both Presidential Pools and California Pools for Friday, June 30, 2023. On the same day, I met with Karin Tierney (Backyard Design Specialist) from Presidential Pools and Christian Pierre (Designer) from California Pools. After the initial visit (June 30th), I never heard back from Karin Tierney of Presidential Pools, not one follow up or anything. Christian from California Pools immediately emailed me two days later with images for ideas and started creating our paradise oasis. Christian Pierre was professional, engaged, listened to our stories and dreams, asked us open-ended questions and his communication was excellent. Within a week, Christian presented us a video of the first pool designed. We made some minor changes and then he presented us the final video that turned our vision into a digital paradise oasis. I couldn't believe it, the video was literally what we visioned and dreamed, but the cost was above what we expected. We reminded ourselves, "You only live once." If this home is going to be our last, we don't want any regrets or future projects later, lets do this project right one last time. We said, "Let's Go!" We confirmed the project with California Pools and shortly after, we were introduced to Stephen Dreher (Lead Construction Manager). Stephen was a gentleman, very easy to talk to, a great listener, and a professional who follows through with action. Demolition started February 2024. Throughout the 2024 year, various construction teams came in to do their part of the project. Stephen kept in touch with me weekly with updates and seeking any questions from me. He was ALWAYS available via text, phone calls and in person. We made some changes during the project and Stephen was on top of processing Change Orders and updating the construction teams. Neighborhoods are made up of many types of people, and even with HOA approvals and city permits, you will find out which neighbors enjoy complaining and making it known that they are not happy people. No worries though, with Stephen's professional confidence and patience, he presented himself to these neighbors to answer any questions or address their concerns. Once he made himself available to these party poopers, the complaints lessened. After 12 months of construction, the pool project came to an end February 2025. I have to admit that making the decision to have California Pools & Landscape take on this project was one of the best decisions we ever made. The entire team that makes California Pools operate are ALL professionals and experts at what they do. The third party construction teams that work with California Pools were all professionals, execute precision work, and clean up their work when done. Stephen Dreher was in communication with all third party teams. Having the pool of our dreams seen on a video and built in our very own backyard is a dream come true. California Pools has converted our beautiful backyard (Casita Talasera) to "The Happiest Place On Earth." I will never say it enough though, THANK YOU Stephen Dreher for standing by our side from start to finish. Thank you for your honesty. Thank you for representing California Pools with pride and dedication. Even though Stephen loves California Pools and loves what he does, he always puts the customer first. I will honestly miss the daily/weekly interactions with Stephen, and his professional character. If you would like to discuss in detail or ask any questions about my experience with California Pools, feel free to message me. I'm confident that you will not regret choosing California Pools for your Pool Project. Sincerely, Frank A. Celaya

Kathy Venn was extremely helpful and professional in getting us Hayward warranty service…read more Mike&Mary Martin

The pool has never looked so good! Highly recommend Exclusive Pools. The job was done quickly and…read moreexactly as we discussed. I will be recommending to my friends and family!

Debated between a 3 or 4 and gave them 4 because the work itself was good. The customer service,…read morehowever, was not a great fit for us. Pool work done Mar-April 2026. I'm not sure if they hide other reviews or if we're the first to have issues, but we chose them from Yelp and they were the lowest price by far out of other bids. We originally wanted a drain and clean, but they suggested a full remodel, when we asked why they said they saw some exposed rebar (first red flag: there was never any exposed rebar). But we agreed to a remodel and the beginning stages were OK. Jovanny offered a discount on building a sun shelf in our pool and he said the discount was to gain our business, but then he used that discount to sort of complain about the budget? And tried to make a smaller sun shelf, so we had to pay 2K extra to get what we wanted. Lots of pointing fingers and "I didn't say that" or "well technically we talked about this.." instead of wanting to give us good customer service. I understand making money is necessary as a business, but we didn't ask for a discount; we shared our goal price and a discount was offered and I guess we didn't realize that came with work that reflected that discount. In writing I asked if a pool remodel came with a drain and refill, he said yes it came with that, which I thought included starting up the pool with chemicals, but I guess it just means using our own hose to refill the pool Wouldn't include a chemical startup so we found another company to do that for us. Overall a frustrating customer experience side but the pool itself looks good and took 2 weeks longer than we were told. Be sure to get every detail in writing especially designs and be prepared to mainly text or email (wouldn't answer many phone calls)

James is professional and has amazing communication. He takes our needs for our pool into…read moreconsideration and explains what he is doing to ensure the pool is in great condition. we get reports and pictures after each visit telling us what was done! communication is key to great service. Thanks James for taking on our pool and answering all our questions and concerns!

From the owner: We are a pool service and repair company that services pools in surprise and surrounding areas. We…read morepride ourselves on quality work and great customer service. We are veteran owned and operated and CPO certified.

Unhappy with my previous pool company, so I started looking and found Desert City Pools. Jayce was…read moreable to come out the next day and tell me what was needed--rebalancing chemicals correctly (the old company was over-chlorinating) and removing a poorly working pool vac installed by the old company. Tyler is my newly assigned weekly tech, and he was just here. All is well and the pool looks great. Now I have just one person for weekly service as well as any maintenance / repairs--and all for the same price as the old company--great value!

Came out to my house on Saturday when I called the same day! They figured out why my pump was not…read morecoming on and saved me good money, not having to replace it. Great honest service here - you can't go wrong!

What a pleasure dealing with Jack at Happy Jack's. He was punctual, knowledgeable and reasonably…read morepriced. When he got here he diagnosed the problem, explained what was going on and repaired it quickly and efficiently. We would definitely use him again and recommend him.

Jack at Happy Jack's pool and repair was great! I called and he was out to my house in a few hours…read moreand fixed my pool equipment the next day. Having a pool can be expensive when things fail but its nice to have the repairs done fast and correct. I would recommend Happy Jack for pool repairs and will use Jack on my next repair.

I expect when I tell an employee that I can't understand them when they speak that they will do…read moresomething to change what they are doing to help me understand them. Especially when they are telling me what to do to achieve optimum chemical balance. I CERETAINLY don't expect another employee to tell me "It's not HIS fault that you can't understand hem." I'm hopeful that Leslie's will either stop hiring HS kids, or kids that are just starting their work career and don't know how to interact with adults. Bell Road in Surprise, next to Safeway.

Total incompetence and lack of knowledge displayed by the staff at this location. Their "order for…read morepickup at a location" is a joke. None of the staff could tell me what their own company email said regarding my order. After waiting almost 4 weeks and knowing the product I wanted was in stock at another valley location, I was advised at 8 am today that my product was finally available for pickup. Then 2 hours later, was told it was no longer available. They're clueless and incompetent. I wouldn't be surprised if they go out of business soon.

Daniel has given top notch customer service. He even came out on New Years day to clean our hot tub…read morefor a new set of guests arriving that afternoon as well as swapped out our headrests for us and spent time giving our pool a very thorough once over. Looking forward to using their service for years to come.

Daniel came out and diagnosed my issue, needed a new salt cell. He showed me why it needed to be…read morereplaced and gave me options for a replacement. Fair and quick, would use again

Love the new manager! Jordan is also awesome. Fast, helpful, only selling you what you need…read more Friendly clean store.

Tim, one of the managers, is incredible. He cares enough about people to have integrity. He listens…read moreto his customers and suggests the best option for the situation, not the most expensive. Much appreciated. Thanks Tim!