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Sung's Sundries

5.0 (1 review)

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CVS Pharmacy

CVS Pharmacy

2.6(39 reviews)
0.2 mi•Uptown
•$

Subject: Patient Privacy Concern - CVS Pharmacy, Metropolitan Ave (Repeat Incidents 4/8/2026 &…read more6/25/2026) To the Pharmacy Manager / Privacy Officer, CVS Pharmacy - Metropolitan Ave I am writing to raise a concern about patient privacy practices at this location involving my husband, Jerry Canizares, a regular patient at this pharmacy. This is the second time this type of incident has occurred at this location. On June 25, 2026, I was picking up his post-surgery prescriptions when a pharmacist asked me, openly at the counter with many other customers in line, what the prescription was for, and then disclosed specific details about his medication allergy. This exchange was clearly audible to the many people waiting in line at the time. I expressed my concern about this in person at the time, but the issue was not resolved. A similar incident occurred previously at this same location on or around April 8, 2026, when his medical information was likewise discussed openly at the counter within earshot of other customers. Under the HIPAA Privacy Rule, pharmacies are required to implement reasonable safeguards to limit incidental disclosures of protected health information, including using discretion, lowered voices, or physical barriers when discussing patient information at the counter. Two separate incidents at the same location, both involving open discussion of diagnosis, prescription purpose, and allergy history in front of a full line of customers - with concern already raised in person after the most recent incident and not addressed - indicate this is not an isolated lapse but an ongoing pattern that falls outside what HIPAA considers an acceptable incidental disclosure. I am requesting that: 1. Staff at this location receive a reminder/refresher on HIPAA-compliant communication practices at the pharmacy counter. 2. The store consider physical or procedural changes (e.g., privacy line markers, lowered-voice policy) to prevent this from recurring. 3. I receive a written response confirming what steps will be taken. I would like to resolve this directly with the store and hope to hear back with a clear plan of action. If this is not addressed satisfactorily, I will be pursuing this further with CVS corporate compliance and the HHS Office for Civil Rights. Please treat this as a formal complaint for your records. I can be reached at 704-458-3327 or sandy.weaver@gmail.com to discuss further. Thank you for your attention to this matter. Sandy Weaver On behalf of Jerry Canizares

somiya at the window has a terrible disposition with her face nose and lips all smashed up if you…read moredon't like your job go somewhere else and when the pharmacist returned my call she was the worst as well i would suggest doing away with the entire shift the pharmacist hung up on me before i could even get her name trash i had to come to yelp because they clearly cut off the option to leave a review super ghetto.

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CVS Pharmacy
CVS Pharmacy
CVS Pharmacy - Doors locked one hour and seven minutes after "opening."

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Doors locked one hour and seven minutes after "opening."

Sung's Sundries - convenience - Updated October 2026

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