Dr. Wagner at Optimystic Eyewear is great. I went here for my first pair of glasses about 10 years…read moreago and I always enjoy going back for my yearly examination or stopping for an adjustment or to browse. The service is top-notch, highly professional and really friendly. The location in downtown Mystic is convenient and inside the store you'll find the layout to be open, sunny and relaxing. He also carries a nice selection of stylish frames so I've bought many pairs of glasses here. Note: they carry Oakley and other sunglasses all year round.

Tonya is great. Wagner is a cyborg. Never seen him smile. Has absolutely zero communication skills…read more He is very curt, snippy and condescending. I have gotten glasses there but if I ever have real eye issues, I would never deal with him.

Everyone at Eye Doctors is professional and friendly from start to finish. Dr. Gordon is so…read morethorough,knowledgeable, thoughtful, kind and genuine. I look forward to my visits with her. All members of the office staff and the optometrists are equally friendly, knowledgeable, and professional. The office is spotlessly clean and they are on time for appointments. They have a great selection of frames as well. I highly recommend Eye Doctors and particularly, Dr. Gordon.

Nice staff, but Don't be fooled by any Optometrist playing on your emotions via some feel-good…read moretactic. More importantly, focus to ensure that the end result of service rendered equates to quality of lenses in frames received in exchange for your money. Don't be fooled by the old illusion of the 3-D bird trick that's been around at least since the early 1990s, but haven't seen it in a while until recently. I recall this being revealed as a gimmick many years ago. Interesting to see it resurface again. What clients get as the end product should match that experience. As customers/clients, we know when we've ever had a pair of good quality lenses and feel that the Optometrist got it right. By the same token, we know upon trying on new glasses whether or not it is either too strong or just a weak, problematic pair of glasses akin to looking out of a window pane leaving the client better off wearing their older pair of better quality for vision care. Now I know times are hard in the world of Optometry business, but this is messed up. I was so happy to stop by & pick up my glasses, but was disappointed upon realizing that they were weak and unhelpful. The Optical Assistant growing a bit frustrated insisted on telling me to just keep the new glasses and wear them for more than a week in order "to get use to them" with her ongoing reasoning to my responses. For the sake of moving on with the time being, I rode out the time and tried wearing them only to find myself struggling & squinting to read the Road Signs from a reasonable distance until too late in approaching to make a turn or lane decision. To be safe, I have had to wear a much older pair of glasses. They are hard & painful on my nose bridge & ears, but at least they are much better on the vision. With the exception of the reading glasses (bifocal area), the new ones are akin to looking through a window pane wasting my time and insurance money. There was no getting used to a new pair of glasses after the first day. Either they work or they do not! Don't make the mistake of given into that which is designed to send your right on out the door with them. Unfortunately, the office remain closed due to the Coronavirus crisis leaving my son and I hanging. Unfortunately, he trusted them and purchased three pairs with two of them being quite expensive or going into the Hundreds of Dollars in total. We were told that the Obamacare insurance used a different lab to cut cost. He was assured that the pay-out-pocket would result in a different lab with better results. What's the point of buying COSTLY frames with lenses that are not a good fit for better vision? Since we were told that our vision hasn't changed much, we could have simply taken our previous prescription to a direct online frame & lense company with high reviews & reputable or to a Costco, BJs, JCPenny, etc. Shouldn't the goal of private offices be to differentiate oneself to stand ahead of the competition? IMO It is one thing to practice good customer service, it is another skill to deliver quality of care with satisfaction for clients/customers for equal exchange of goods and services in terms of money/insurance rendered for payment for prescription glasses.

The Doctors (Dr Sanborn) is great. Unfortunately, the practice manager is not. They failed to…read moreaccurately submit to the insurance for the 100% covered yearly preventative exam, thus causing a co payment to be needed. Called the insurance company and they said that the office didn't submit the correct coding, called the practice manager back and she said that is 'how they do it'. The practice also has a cool digital retinal mapping instead of dilation, but...the price increases every 2 years - same machine, so unclear of why the price is going up. In the end, the front end of this business has inept staff (their original office manager retired and she was great and I had no issues at all with my insurance being coded correctly). The new staff are arrogant, needless to say, I will be not continuing with care here.

Just had an eye exam done today and the staff was so nice! I had Dr.laumorax give me the exam and…read moreshe was so friendly. They have a nice selection of glasses and overall it is a nice business :)

I love all the folks at Colchester Eye care. I've had super great service and the optometry staff…read morehas helped me extensively to pick out great frames and get the right options for my lenses. The quality is superior to any of those 1-hour places and they'll make as many adjustments as you need. Highly recommended!

I want to start by saying I did not have any services provided to me by Colchester Eye Care, my…read morereview is just with my experience with my limited, initial, and only interaction with them with setting up an initial appointment. I had called to book an appointment for a month down the road, the receptionist gave me a date and I had asked to make sure this date is available as I would have to ask my manager to take time off in advance. The receptionist gave me re-assurance so I had asked to take time off from work. 1.5 weeks later, I get a call from the receptionist stating "we are sorry, but we made a mistake and the doctor will not be in during your appointment date and you will have to make another appointment". I found this to be highly unprofessional as it took them 1.5 weeks later to inform me that they had made a mistake, on top of the fact that I had to rework my schedule and the schedule of my work colleagues because they were not able to keep track of their own calendar.

These people have the widest range of glasses frames I have ever seen in two big rooms. Sunglasses…read moretoo. Nice range of prices. They are really helpful and knowledgeable and friendly.

I needed to replace the lenses in my eyeglasses and was delighted to discover that Cartier Optical…read moremakes their own lenses in house. The friendly customer service I received from Ernie, Rod, and the office staff was excellent. My lenses were ready in just a few days. I highly recommend Cartier Optical for those needing glasses or just new lenses.

DON'T GO THERE. I went for a routine annual eye exam and they ran this visit through my med plan…read morevs. vision plan and claimed it was a medical exam with a diagnosis of dry eye, age related deterioration, and the start of cataracts. This is a scam. I called to see why they didnt run this through my vision plan and she stated 'It's was a medical exam with a diagnosis'. Save yourself money and time and don't give them a cent of your money. Don't go!!! I was in the chair no more than 10 minutes and out the door. They did nothing different than any other eye doctor has done. BILLING SCAM!

They charged me $403 for the glasses and $446 for the eye exam for a total of $846 for one visit…read more They didn't warn me in advance what these amounts would be. I was unpleasantly surprised. You can do better elsewhere.

Ive been to visit Proffesional Eye care several times now and as a result they have won me over as…read morea lifetime client! He has impeccable attention to detail and went above and beyond to make sure that my questions were properly addressed in a thoughtful way! James and his team take Proffesionalism to a whole new level and have made my experience of getting an Eye exam from boring to enjoyable as he was so efficient!

Brought my family here for some back to school sales. BOGO 50% off. Wide range of childrens shoes…read moreand sneakers and most popular shoe sizes were available. Found 4 sets of sneakers to get. a couple were from the clearance section, but they were a good pair.Staff seemed friendly, although it would have been nice to see them walking around asking if anyone needed assistance. Most seemed to stay byu the register to wait for the customer to come to them to check out.

I came in last week to get shoes. The young lady that helped me to select my shoes today was…read moreawesome. She was friendly and helpfully. He had a buy one get 1/2 off sale. I ended up buying two pair and came back today to return one pair. The lady that was here today was very helpful and quick with my return.