Brooke did a fantastic job informing, advising, and showing me all of the features and options for…read moreglasses I could purchase as well as the insurance and warranty. I got there a little after 5 and Brooke took her time explaining everything to me and even stayed till after they close around 6:20 when they close at 6. She said they could be flexible with where I can pick up the glasses since I live halfway between the Waterford and Coventry BJ's and she said I could get them repaired at either BJ's as well. She went above and beyond with her customer service!! It took a week and a day for the glasses to come in which I consider very quick. I am very excited to pick up my two new pairs of glasses in the next few days!!

I love going to BJS Optical in Waterford, CT. The staff is always so friendly and helpful and they…read morehave a great selection of frames to choose from.

Dr. Wagner at Optimystic Eyewear is great. I went here for my first pair of glasses about 10 years…read moreago and I always enjoy going back for my yearly examination or stopping for an adjustment or to browse. The service is top-notch, highly professional and really friendly. The location in downtown Mystic is convenient and inside the store you'll find the layout to be open, sunny and relaxing. He also carries a nice selection of stylish frames so I've bought many pairs of glasses here. Note: they carry Oakley and other sunglasses all year round.

Tonya is great. Wagner is a cyborg. Never seen him smile. Has absolutely zero communication skills…read more He is very curt, snippy and condescending. I have gotten glasses there but if I ever have real eye issues, I would never deal with him.

I just took my 2 daughters ages 6 and 10 here for the first time last week for eye exams. The…read morepeople here were very friendly and professional. They were great with my kids and had a nice selection of glasses to chose from as well. My oldest ended up needing glasses and I was called just a few days later to say they were ready. No complaints here.

Hello folks; I have been going to Essex Vision Center for over 5 years now and have always been…read moregreeted with not only a friendly "hello" but more importantly to me, an authentic "Hello; how are you doing"? Dan and his associates are very well experienced, professional, skilled and experienced and I went there in the middle of May 2020 to get some more (I have purchased 5 pairs of sunglasses from 3 different ((for me and my friends)) manufacturers in the past 5+ years) high quality sunglasses that would help me see better during dusk and dawn driving and Dan spent quite a bit of time with me to make sure that I got the right lens color, frame and lens material (coated glass vs. plastic) and had them all ready for me the next week in my frame of choice and WOW!, did they do the job, I can see so well now at these times of the day when light and visibility are normally nominal! Conclusion: you can not go wrong with going to Essex Vision Center in Spencer's Square in Centerbrook, because their service, prices and product quality are un-parralelled / second to none! Signed, a very happy repeat customer; Edward H.

These people have the widest range of glasses frames I have ever seen in two big rooms. Sunglasses…read moretoo. Nice range of prices. They are really helpful and knowledgeable and friendly.

I needed to replace the lenses in my eyeglasses and was delighted to discover that Cartier Optical…read moremakes their own lenses in house. The friendly customer service I received from Ernie, Rod, and the office staff was excellent. My lenses were ready in just a few days. I highly recommend Cartier Optical for those needing glasses or just new lenses.

I recently had the pleasure of experiencing the most enjoyable and informative eye exam that I have…read moreever had; moreover, their professionalism, attention to detail, and genuine sincere concern for their patients only epitomizes there High Level of Expertise in the area of Optometrists. I would recommend anyone who is pro active with the health of their vision and eyes to allow this staff to take care of you and allow to see as clearly as posdible.

I've never been to an eye doctor before, and even with COVID regulations they made it such a smooth…read moreexperience! Everyone there was so friendly, they talked me through every step and the doctor was extremely personable and answered all of my questions! Highly recommend.

Everyone at Eye Doctors is professional and friendly from start to finish. Dr. Gordon is so…read morethorough,knowledgeable, thoughtful, kind and genuine. I look forward to my visits with her. All members of the office staff and the optometrists are equally friendly, knowledgeable, and professional. The office is spotlessly clean and they are on time for appointments. They have a great selection of frames as well. I highly recommend Eye Doctors and particularly, Dr. Gordon.

Nice staff, but Don't be fooled by any Optometrist playing on your emotions via some feel-good…read moretactic. More importantly, focus to ensure that the end result of service rendered equates to quality of lenses in frames received in exchange for your money. Don't be fooled by the old illusion of the 3-D bird trick that's been around at least since the early 1990s, but haven't seen it in a while until recently. I recall this being revealed as a gimmick many years ago. Interesting to see it resurface again. What clients get as the end product should match that experience. As customers/clients, we know when we've ever had a pair of good quality lenses and feel that the Optometrist got it right. By the same token, we know upon trying on new glasses whether or not it is either too strong or just a weak, problematic pair of glasses akin to looking out of a window pane leaving the client better off wearing their older pair of better quality for vision care. Now I know times are hard in the world of Optometry business, but this is messed up. I was so happy to stop by & pick up my glasses, but was disappointed upon realizing that they were weak and unhelpful. The Optical Assistant growing a bit frustrated insisted on telling me to just keep the new glasses and wear them for more than a week in order "to get use to them" with her ongoing reasoning to my responses. For the sake of moving on with the time being, I rode out the time and tried wearing them only to find myself struggling & squinting to read the Road Signs from a reasonable distance until too late in approaching to make a turn or lane decision. To be safe, I have had to wear a much older pair of glasses. They are hard & painful on my nose bridge & ears, but at least they are much better on the vision. With the exception of the reading glasses (bifocal area), the new ones are akin to looking through a window pane wasting my time and insurance money. There was no getting used to a new pair of glasses after the first day. Either they work or they do not! Don't make the mistake of given into that which is designed to send your right on out the door with them. Unfortunately, the office remain closed due to the Coronavirus crisis leaving my son and I hanging. Unfortunately, he trusted them and purchased three pairs with two of them being quite expensive or going into the Hundreds of Dollars in total. We were told that the Obamacare insurance used a different lab to cut cost. He was assured that the pay-out-pocket would result in a different lab with better results. What's the point of buying COSTLY frames with lenses that are not a good fit for better vision? Since we were told that our vision hasn't changed much, we could have simply taken our previous prescription to a direct online frame & lense company with high reviews & reputable or to a Costco, BJs, JCPenny, etc. Shouldn't the goal of private offices be to differentiate oneself to stand ahead of the competition? IMO It is one thing to practice good customer service, it is another skill to deliver quality of care with satisfaction for clients/customers for equal exchange of goods and services in terms of money/insurance rendered for payment for prescription glasses.

There's a lady and a man who run this joint. They're both crazy in their own ways, but they both…read morecan help you with what you want. The guy is really laid back, and loves glasses despite his not actually wearing any. The woman is kind of crazy and really big on the hard sell. The hard sell can be annoying at times, but the end result is worth it. They have really great glasses, and will cut a really good deal on lenses for you most of the time. Very open to negotiation. I bought a great pair of frames here from the 1940s, which had never been worn, in perfect condition, for about $300 with lenses. A good strategy, though. The lady will have you try on about a thousand pairs of glasses. Her instincts are usually correct the first time, though. I know about 10 other people who have bought glasses from here, and after trying things on forever, they almost always end up buying the first pair she recommends. So save yourself the trouble. If you like the first pair, probably just go with it.

The service when I got the glasses was great. Since I received broken them with cracked frames and…read morelenses, the service has been pretty much nonexistent. I just want a refund, but the owner won't respond to my emails or phone calls. I'm going to have to involve the BBB if I hope to resolve this. Very frustrated with the terrible service.

The Doctors (Dr Sanborn) is great. Unfortunately, the practice manager is not. They failed to…read moreaccurately submit to the insurance for the 100% covered yearly preventative exam, thus causing a co payment to be needed. Called the insurance company and they said that the office didn't submit the correct coding, called the practice manager back and she said that is 'how they do it'. The practice also has a cool digital retinal mapping instead of dilation, but...the price increases every 2 years - same machine, so unclear of why the price is going up. In the end, the front end of this business has inept staff (their original office manager retired and she was great and I had no issues at all with my insurance being coded correctly). The new staff are arrogant, needless to say, I will be not continuing with care here.

Just had an eye exam done today and the staff was so nice! I had Dr.laumorax give me the exam and…read moreshe was so friendly. They have a nice selection of glasses and overall it is a nice business :)