I had a hit to the eye and was worried about a scratched cornea. I had never been to this clinic…read morebut called and the doctor was willing to squeeze me in same-day even though they were full. I'm one who has anxiety surrounding anything eye-related and have had bad experiences in the past. Dr. Hoover was calm, patient, down to earth, wasn't pushy, and took his time to thoroughly explain things to me. It was the first eye exam that was positive for me. I'd recommend him to everyone! Their pricing is affordable as well.

The receptionist was unwelcoming , set the mood in the office poor. She came up with excuses not…read moreto even go look to see if they had samples in for contacts. then refused to give me my eye prescription written out until I ordered from them. they also tried to charge me over $860 to get contacts from them. People go online for your contacts this place is a joke and over priced. I genuinely will no longer be going to this office just because of that. The office may have upgraded into a better facility but down graded in staff. Any Optometry doctor can get you a prescription, do not settle for entitled unprofessional and poor customer service. I'm giving this two stars only because Dr. Hoover is a nice guy and very professional. He just has poor staff.

Dr Brown was the best eye doctor that I've had in 20 years, but he had to move to another location…read moreto share with another eye doctor. He is only at this location for 2 days a week. Since the move, the communication has been horrible: No one answers the phone, nor do they return voice messages. The worst part is that no one actually seems to care. I actually had to drive (30 min) to their clinic to speak with the person I needed to talk to. I will no longer give this establishment my business nor would I recommend them to anyone.

The Dr barely had time to spend with me, the assistant did all the eye exams…read more He came in did few things & then said see you in 2 years bye for now!

This place deserves five stars, but they only get three today because of their lab. If I could…read morereview their lab, you can bet I would. They've had to send my glasses back twice because the glass was cut improperly. Covid has definitely made things more difficult, but it seems to me that this is a great opportunity for this really solid clinic (great doctors, friendly and patient staff) to reevaluate their relationship with their lab. I sincerely hope I'm the only one they've had this trouble with, because it was DEFINITELY less than stellar service as a result. I have been waiting for my new glasses for over two months. That seems excessive to me.

Dr. Justin Heather are excellent. Not a big facility or large collection. But great personal…read morecustomer service with a smile

Glance Eyewear in Lake Oswego specializes in fitting those of us with narrow faces. The frame…read moreselection is outstanding - plentiful and very distinctive. Frames are pricey, but I justified my purchase because I wear glasses everyday - they are part of my face, and my selection made me smile. Lisa worked with me to find frames that fit the bridge of my nose, and worked well with my eyebrow line. Yes, I spent more than I'd planned to, but I got frames that truly suit my face and are fun. If you're concerned that you don't look good in glasses or want to up your glasses game, check out Glance Eyewear. You'll be glad you did.

Mirage has become the only place I'll go for eyeglasses (and now my new and very excellent…read moresunglasses). The owner Lisa has the skill to match her passion for getting you the right frame and lenses. It is a very reassuring process to start with all the ones you like and then gradually winnow them to the one(s) that are best for you. We refer people here with 100% confidence that they will be not only satisfied but enthusiastic about their new glasses.

Last year in 2024 and in 2023 I thought it was just a fluke or bad day with really poor customer…read moreservice... and yet again the moment I need something not routine or 1 step easy, even something as simple as a copy of a bill for tax purposes, I am met with attitude like how dare someone request something that complicated. I , the paying customer of SEVERAL THOUSAND DOLLARS, have been told ( like it's the customers fault or problem) that this company changed computer systems and now my documents would be very difficult to obtain! Seriously!!!!! to the point of Not calling back!!! Like they hoped I would accept this as the norm .., WTH , is this what " Quiet Quitting is???" Today I physically had a witness to hear this workers total annoyed attitude that a customer would call back 4 times over 6 days for the same thing. Have they considered actually following through with something so a customer doesn't need to keep calling back????? Today, Having someone else hear this phone call made me clearly recognize the problem is systemic to this company Optic'49. For goodness sakes, all that was requested was my own medical records and now I have spent over 4 hours of my own personal time calling, driving over, trying to open emails that fail.... Absolutely ridiculous! If you have a simple need, Basic glasses and don't mind workers that treat you like you are the obstacle to the end of their agonizing day, then they are the right eye clinic! Thank goodness for other options!!!!! I am DONE! The basic Rx never worked properly to begin with & I was told it was me, try harder I was told. Well 2 years later they still don't work. Do yourself a Huge favor, Go somewhere where the staff actually care about good results! Even Costco has better customer service! I rarely write yelp reviews, this was absolutely needed & I see another review from a recent customer also dealing with their malignant customer service.

I have had my glasses less than 2 weeks. Teeniest screw fell out and I can't get it back in! Don't…read morebother calling the office! They only take messages for people with appointments or people wanting to make one!

I recently had the Best experience at Hula B's. The owner Christina helped me. Cheerfully and…read moreprofessionally. She went out of the way to order me some Dansko shoes she didn't have in stock. This is the place to go for uniforms! 5 Star rating. :) Shelley K.

Unless you get a screaming deal and don't have a time deadline, I wouldn't bother with ordering…read moreonline. Go to Amazon, instead. I ordered with 2-day shipping to make sure I got what I needed in time. I confirmed that what I needed was in stock, though there was a part of my order which was low priority for me which was backordered. When it got to be 2 days before without any confirmation or note regarding shipping, I contacted their customer service to follow up. After getting past the required referring me to the order status link, which I had already told them shows pending but no other information, then telling me that the order was pending, where I again asked for more information, I was finally informed that the individual warehouse has a policy (contrary to what was explicitly stated on the company website) that they will not ship out an order unless all products on that order are in hand. Luckily, Amazon had the product I needed in stock and was able to deliver the next day, so I requested my pending order be cancelled. (I was, of course, informed that they could request the cancellation, but that it could not be guaranteed.) On the other hand, I would definitely recommend the in store locations. I found the staff there courteous and helpful. I definitely intend to shop there again.

Byron and Riley fixed my readers at no cost--professional and courteous service. Highly recommend!read more

Sarah was very helpful replacing lenses in my grandson's glasses…read more I've used them in the past and each time the staff was very professional. I will definitely use them again.

Pedro was great to work with. Traded in a Guild D-55 I purchased in 1976 and had owned 48 years…read moreon a Martin D-18 Standard Satin. The net outlay (trade in value and new guitar purchase price together) was very fair and pretty much what I was expecting/hoping for. Pedro tracked down the last Martin D-18 Standard Satin Natural Finish in the entire Guitar Center chain (at the time). Located the last one in Georgia. Pedro ordered it, got it shipped to the Keizer Store, and alerted me to its arrival. I did an inspection and play of it, and we closed the deal. Pedro put in a lot of time and effort on this trade/purchase for me. Grateful for his help and assistance!

I had an issue recently with GC when trying to get some info on a particular guitar I was…read moreconsidering purchasing. Long story short I reached out to management regarding my issue. I was subsequently contacted by corporate management and they offered to assist me with my purchase. We corresponded over a couple of weeks and I was ultimately able to make my purchase to my complete satisfaction. I want to give a shout out to Leslie Rosenthal - Director, Internal Communications and Dave Matthes Guitar Center - District Manager. They both went the extra mile to make sure it all worked out to my satisfaction. I am very grateful to you both for your assistance. What's the best thing about buying a guitar from Guitar Center? You get to actually try out the instrument before taking it home and they have a 45 day return policy which is very generous. If you buy from the internet; the return shipping is not free! I know with an organization that's as large as GC you're bound to run into challenges from time to time but the real measurement is how your issues are resolved. To me that's the difference. Thanks Guitar Center!