The folks there are friendly and answered all my stupid questions, at one point I asked to speak to…read morethe Manager about something I was not sure about and he was able to explain it to me in simple terms that an "Old Simple Guy" can understand and the Staff did not get butt hurt over it. Needless to say, Theses Folks Know How to Treat Customers! Thanks, Ron.

I have been to eyemart express for yearrrsss I always get the best type of service seeing the…read moreoptometrist and picking out a new pair of glasses. I get all my questions answered and walk out happy. I will continue to keep getting my glasses here unless something changes in my vision insurance laugh out loud.

The staff are very knowledgeable and professional. Lynda is very sweet and really helped me when…read morepicking out frames. Front desk staff were so quick to help me get the most out of my insurance and went above and beyond to make sure I had a great experience. The remote exam was done well and was fine overall. I truly am so grateful for the staff for all the help!

I made an appointment expecting that having a scheduled time would actually mean something, but…read morewalk-in customers were served before me while I continued to wait. Just go somewhere else! ChatGPT response lol. I didn't feel like walk-in patients were being seen before me, I watched it happen. I double checked the sign-in sheet to make sure!

So the lady helping us was not rude in the traditional sense but her tone of voice was "better than…read morethou". There was an issue with our insurance where it looked as if it had been used. She was not interested in helping by her voice tone till I told her it had not been used. Then she responded very put out that we still wanted to use the insurance and not just pay cash. She didn't offer solutions and finally called the insurance and amazingly as we had said we had not used the benefit and we were able to use the benefit. I would rather stab my eyes out with pencils than have to deal with her and her condescending tone and attitude again.

Terrible customer service. Takes forever for 1 pair of glasses. I've waited over 4 weeks so far…read more They out source everything so they are always blaming someone else for a delay. Take some responsibility, you chose every third party you work with. Definitely won't be back after this. And they say they called but no missed calls and the number is correct. It's confirmed each time.

The staff are very friendly and very accomodating unlike other places even if I just needed a frame…read morefor my lenses. We even came back for frame adjustment and they were very helpful. We will definitely come back once I have a new prescription.

Shelby helped out with fitting glasses, very welcoming and friendly! Absolutely would come back for…read moreany help I need with glasses. Loved the selection too.

First time to shop at this store. Had a great experience! I believe my salesperson's name was…read moreIsabella, and she was awesome. So very helpful. She really cared about finding me the best shoes for everyday and for running. Just a great experience!

BJ, the manager, is not a good representative for Metroshoe Warehouse! He is INEPT AT HIS JOB!…read more An associate was unable to make the computer work. BJ came over and degraded the young woman until it was obvious she wanted to cry. I tried to encourage her. He admonished me for encouraging her. He said how sorry he was for her inability to perform the task. Then, HE WAS UNABLE TO PERFORM THE SIMPLE TASK -- a return. I shopped to replace the item I returned. I listened to BJ. He speaks to his associates TERRIBLY AND MAKES CUSTOMERS FEEL AWKWARD AND UNCOMFORTABLE!!! I have been back to the store several times since this incident. This manager is OUT-OF-CONTROL! One of the times, a customer literally TOLD THIS MANAGER TO SHUT UP! because he was hounding her about an item to purchase. He then became completely rude and aggressive with not only that customer but others and even worse with his associates. That MetroShoe Warehouse keeps this buffoon is astonishing! I cannot imagine how they keep sales associates from leaving. I will not return.

Fast, friendly service. One day turnaround to put new progressive lenses into my existing sunglass…read moreframes. Reasonably priced!

service was awesome really appreciated little girl that helped me .... but I am disappointed that…read moremy glasses weren't ready by today like I was told... called at 4 pm she said she would call back in thirty minutes yet didn't... I'm very disappointed