Have to call corporate to Fill the complaint at that store.
Reason: aggressive behavior and stealing customer merchandise and risk of physical abuse.
People involve: 3 ladies. The store denied to say who are the manager. Several security guys came to the scene to help the customer get the belongings back.
I bought some glasses at Sunglass hut outlet in Grand Prarie. I was driving to Grapevine mills mall to purpose return or exchange the item. I encountered with a very aggressive customer service with loud violence person space with risk of attack me. I was asking for either return or exchange with my sunglasses. Since I lost the receipt, but definitely the store can found my information with my name and phone number. The store decided to help me out and said that if "No receipt=nothing." I was asking that if I can exchange to another pair of cheaper sunglasses, and 1st lady was upset on me. I told her that I wanna talk to the manager because aggressive customer service was happing. At that time, 2nd lady jump into the situation and used the loud voice with me.
I was saying that " I don't want to deal with bad customer service. I want to get my sunglasses back and I wanna know the name of the manager, so I can fill out the complain to the corporation. At that time, they hide my sunglasses without return to me. 2nd customer left the cashier station and step toward me with an aggressive voice that " You can't call corporates" I yelled out " HeLP Me!" to get attention to the customers so they can aware that I'm in risk of aggressive behavior. I insisted the store to return my my sunglasses, and I will call mall security to resolve. The store denied to give me back my items, risk try to push me out of the door and said that " you are an crazy customers. The true thing is they are stealing my items. read more