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    Sunglass Company

    1.0 (1 review)

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    1 year ago

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    Katzen Eye Group

    Katzen Eye Group

    2.4(181 reviews)
    1.2 mi
    $$

    I've been coming here for my eye exams for about 6 years now. I've always had pleasant experiences…read morebooking the appointment, receiving reminders, checking in, and the actual visits. Because of my sensitive eyes, I opt for the retina photograph instead of getting my eyes dilated - just let the front desk know upon check-in and the tech that takes you back. It's an out-of-pocket cost, but worth it. The techs take you to a different room to have your eye pressure checked and retina photos. Once in the exam room, it's usually a quick (& thorough) visit with the optometrist. I see Dr. Baziz - he's always patient and ensures I have a good understanding of what he sees/looks for. The front desk, techs and Dr. Baziz are all kind and knowledgeable individuals which is why I can't recommend them enough to my family/friends in the area. Though I've moved away from the area, I am happy to make the commute to this practice because I am confident that I am always taken care.

    I have been a patient here for over a decade. I am not sure what is going on with them but the…read moreservice I have received over the past 8 months has been TERRIBLE. I have an eye condition which makes hard contacts medically necessary. I have had this for over 10 years and have never had issues. I love Dr. Williams and his team. But this time around I was told that my insurance would not cover the fitting and that I would need to pay out of pocket ($600 bucks) which I did. When I went in they treated me like I had never been there before, made me fill out paperwork I had already filled out, charged me for the OOP charge after explaining to me like I was a 5 year old that I would need to pay (which I did). I met with their optical department director after the visit and was given reassurances that they were working on things. I communicated with my health insurance company and they said it was a mistake that I was charged (year, like no crap it was a mistake). I tried to call Katzen multiple times and have left voice mails, heard nothing back. Sent an email through their portal - again, nada. So along with them treating me like I was 5 ,charging me when they shouldn't have, I have now been waiting to hear when my contacts will be ready for 2 full weeks with not a word. Their service has dropped through the floor. If I wasn't so trusting of Dr. Williams (Again, I have seen him for over 10 years) I would leave them. DO BETTER.

    Photos
    Katzen Eye Group - Exam room

    Exam room

    Katzen Eye Group - Don't sit on the sink

    Don't sit on the sink

    Katzen Eye Group - Readers; the clear frames in the back is similar to the ones I wanted/ordered

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    Readers; the clear frames in the back is similar to the ones I wanted/ordered

    Sunglass Company - sunglasses - Updated May 2026

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