I placed an order on Dec. 4th. When placing the order it said that I could pick up next day in Towson. The minute I hit place order it said my item wouldn't be dispatched to Towson for 11-14 days. I immediately called to cancel the order because that did not work for me. The glasses were a gift for my son's birthday. When calling to cancel I was told I was unable to cancel the order and that I had to wait for the store to receive them and do a refund. I still went in store and purchased another pair so that my son would have them for his birthday. On Dec. 16th I received an email that the glasses had arrived in store. I went to the store on Dec. 17th to return them and the store associate said that she could not do the return. I was in the store for over an hour. She called customer care and they stated that they had to send a return label to the store and the store had to return them for me to get my refund. The store told me I would receive an email by the time I left the store. I never received an email. I called customer care this morning and they told me they have no tracking that the glasses were picked up from the store or that they are in transit and I have to wait or go back to the store. I escalated the call and asked to speak to a supervisor, to explain what was going on. The supervisor name was Taryn. Apparently she was working from home and all you could hear was kids running around and screaming in the background and once I let her know this she hung up and ended the call. I still don't have the item or my money. I will never ever in life purchase anything from Rayban again‼ read more