The dental hygienist, Danny I think his name is, did an excellent job! Took gental care, while…read morefully removing plaque and other residue from my teeth. Very professional dental office.

I had my teeth cleaned today at Sapphire Family Dentistry in Richmond, and Johnny did an amazing…read morejob. He is by far the best dental hygienist I've had in all the years I've been coming here. The entire office is always clean, and everyone is friendly and welcoming. I highly recommend this dental office.

The parking lot is definitely tight if you come during a busy time. All the businesses in the strip…read morecall dibs on their own 5 spots. Ridiculous. Getting everything approved with my insurance is easy enough, if not just a tad slow. I'm sure cash payers can zoom in and out. The place is a cool mix of Korean and Vietnamese with some piano K-pop covers and some loud Paris by Night action depending on the room you're in. Dr. Anh Pham is quick and efficient and doesn't make any awkward small talk with her hand in your mouth. I'm usually in and out in a timely manner. I will say it's a bit chilly in there, so bring a sweater or something. They really churn and burn at this place. It doesn't seem like the doctor's get a break. There's really no time for personal service, but I mean, it's a dentist, I'm not looking for a bestie. That's the only reason I'd really knock a star off. That and value. Teeth are expensive. =/

Dr. Hwang performed the implant and installed the new abutment for one of my teeth in August 2023…read morewithout any problem. Five months later in January 2024, I came back to the office for new crown measurements. This was done by another dentist or technician. Three weeks later in early February 2024, they called me back for Dr. Hwang to install the new crown onto the top of the abutment. The crown was so big compared to the gap between my two teeth. However, Dr. Hwang insisted that he wanted to install the crown for me. After the installation, the crown pushed my two neighbor teeth inward and it started hurting me so badly, but he told me I would feel better in a couple of weeks. Two weeks later on February 28, I came back to the office and asked him to remove the crown due to the pain and the stress that I have had on my two neighbor teeth. I also asked him if he can either grind off the new crown or my two neighbor teeth so the crown can fit onto the space between my two existing teeth. Two week later on March 13, 2024 I came back to the office, he did not listen to me to grind off the old teeth or the crown so it can fit onto the space between my two teeth but he wanted to reinstall the same crown on me again. He started to get upset after I refused, he also asked me "who is the doctor?". I told him I am not a doctor but a retired engineer and a patient and could be a doctor easily if I wanted to. As a result, he was so upset, mad like a crazy person, threw his face mask on the ground, and walked out of the room without doing anything for me. After that incident his office refused to treat me any further. He DID NOT COMPLETE THE IMPLANT ON MY TOOTH, but already changed my insurance company over $4,000. I also will write a formal complaint letter the State Board of Dental Examiners and my insurance company regarding this crazy doctor, so he will respect his patients and listen to them for any problems. He thought he is GOD and every patient like me has to listen to him no matter what the problems are.

I cannot say enough good things about Smile Avenue. I have always had anxiety about going to the…read moredentist, and even more so after losing my husband five months ago. This was my first dental appointment since his passing and my first time going to the dentist alone. I was very emotional and nervous walking through the door. From the moment I walked in, Emmanuel at the front desk made me feel welcome and comfortable. The dental assistants, Kenia and Violeta, were incredibly kind, patient, and reassuring. Dr. Saood was compassionate, understanding, and took the time to make sure I felt at ease. When I became emotional and started to cry, everyone treated me with genuine kindness, grace, and care. I am self-pay, and I was pleasantly surprised by their affordable dental membership plan, which helps significantly with costs. I will be getting a dental implant to replace a broken tooth, two fillings, and teeth whitening, and I feel confident that I am in excellent hands. The office itself is beautiful and thoughtfully designed. They even offer a comfort menu with options like weighted blankets, noise-canceling headphones, neck pillows, and other amenities to help patients relax during treatment. Most importantly, I never felt pressured or upsold on services I didn't need, which has been my experience at some other dental offices. Instead, they focused on what was best for my dental health and made me feel respected, heard, and cared for. I highly recommend Smile Avenue to anyone, especially those who struggle with dental anxiety. They truly go above and beyond to make their patients feel comfortable and supported. Thank you, Emmanuel, Kenia, Violeta, and Dr. Saood, for making what could have been a very difficult first visit alone a positive and reassuring experience. I am truly grateful.

Great service and a welcoming, professional staff. My child…read morehad a positive experience. The staff was kind, patient, and professional. They explained the treatment clearly and made us feel comfortable throughout the visit.

I had a sensitive tooth so I came here two weeks ago and did the a bit of treatment on my tooth…read morewith filling and correcting the right spot. My sensitivity didn't go away so I came back again and Dr. Suhail did awesome job on my tooth fixing up!! Hopefully I won't have any more issues for awhile Thank you

I recently came to Cross Creek smiles for the first time. My precious dental office, which I loved,…read morewas no longer in my insurance network. Cross Creek was assigned as my preferred dentist by my network, and I am SO GLAD THEY WERE! I have extreme dental anxiety after some previous experiences in other dental offices and a traumatic dental accident a few years back. From the moment I walked in, they made me feel so cared for! The front staff was extremely kind and quick. I waited under 5 minutes for my appointment time -- I felt they were so efficient at every step. The dental assistant who took my x-rays and performed my cleaning was equally as kind. I expressed my concerns with my dental anxiety and let her know I was in tears and on the verge of a panic attack. She did not make feel embarrassed whatsoever. She was extremely calm and accommodating and made me feel very seen and cared for during my panic. She offered to go slower or stopped if needed and made sure to check in throughout to ensure I was ok. I wish I remembered her name because I was so grateful for her ease and calming presence in that moment (other dental offices can be very passive and almost annoyed at this). The cleaning was quick and once I met with the dentist, I had already had a phenomenal experience. The dentist gave me a thorough check and was very communicative the whole way through. He was also calm and collected! I appreciated this visit so much and I plan to continue coming here!!

I went to this dental office on Monday 1/19/26 to make an appointment for a teeth cleaning. This…read morelocation was given to me by my insurance as being in-network. When I arrived, I asked the front desk to verify my insurance and schedule an appointment for Thursday 1/22/26. The front desk staff refused to verify my insurance and said they would "do it on Thursday." At the time, there were no other patients in the office, and part of the office lights were turned off, so they were clearly not busy. I still left a copy of my information and insurance card and was told it would be handled later. Today, Wednesday 1/21/26, the front desk called me and told me I needed to contact my insurance myself. Since verifying insurance is a basic part of scheduling, I canceled the appointment. I'm not looking for an apology -- I'm writing this so future patients know what to expect. This was the least helpful front desk experience I've ever had at a dental office.

The five stars was only for my visit with Karla......I've been visiting Karla my hygiene for the…read morepast six years, and I couldn't be happier with the service she provides. Karla's attention to detail and thoroughness in cleaning my teeth always leave me feeling confident in my oral health. Her professionalism and gentle approach make each appointment a comfortable experience. I trust Karla completely with my dental care and wouldn't consider seeing anyone else. Thank you, Karla, for your dedication and expertise! However, this was my first time seeing Dr. Kim. I wasn't too pleased with my exam. I have been a patient with this dentist's office for several years, and all the doctors examined my mouth. It was very attentive. Today was my yearly exam, and I had to complete some X-rays. Dr. Kim never went over my X-rays with me. It would have been nice to look at my x-rays to see each tooth in my mouth because that was always my experience visiting my dentist office.... He never showed me my X-ray.... my last exam was about a year ago with Dr. Malik. She was very informative to me about my exams. However, all the doctors I experienced were the same with me with each tooth one by one.... I wish I had the same experience with Dr. Kim. maybe next time I will....

They are excellent. I got cleaning done here after 10 years. Everyone was so kind, helpful, and…read morethoughtful. Dr. Wanh was patient and awesome and so was his assistant. Everyone at the front desk is also warm and welcoming. Highly recommend them. They're professional and not pushy - made me feel so at ease. I will recommend them to all my friends and family!

Early morning appointment on a Saturday! Check! Plus a nice facility, friendly staff, and…read moreconvenient location. Found my new dentist. Check!

We had an amazing experience at Luna Pediatric Dentistry. The office is extremely clean, bright,…read moreand very child-friendly. The waiting room has toys for kids to play with, which helped kept my child relaxed and happy before the appointment. The staff was patient, gentle, and great with kids, making the entire visit smooth and stress free. I also loved that they let my child take a toy home after the the visit. Highly recommend this office to any parent looking for a welcoming and kid focused dental experience.

We keep passing thru the dentist office and finally decided to make an appointment for my child…read more They are super friendly and professional. Will definitely recommend

I saw Stephanie and Dr. Korloo today. Stephanie was extremely thorough, and the office follows very…read morestrict COVID protocols. Dr. Korloo was so positive and great to see as always. I would highly recommend

It is always nice when you find a good dentist. Sadly it's a nightmare when the dentist you have…read morecome to trust doesn't look out for you. Such is my wife's experience with Welch Dental. My wife reported some discomfort she was having with an upper left tooth with each of her 6 month cleanings beginning in December 2024. The same tooth had a large filling from perhaps 20 years ago. My wife informed me the tooth later cracked on the backside and she reported this to Welch Dental along with continued discomfort and sensitivity in June 2025. My wife informed me the dentist made no treatment recommendation and told her no action was needed in her continued 6 month cleanings. The same unfortunate scenario continued through her 6 month cleanings at Welch Dental up and until she experienced severe pain in this tooth last week. She had an emergency appointment with her periodontist who sadly informed her the tooth had a severe infection and couldn't be saved. And she will need to replace the tooth with a costly implant. My wife and I had a joint phone call this week with Dr. Ho of Welch Dental, which she and I found to be deeply saddening and frustrating, at the end of which my wife respectfully told Dr. Ho he showed no empathy or professionalism along with his clearly false statements and circle-talk to defend the obvious lack of care and attention Welch Dental had paid over the years to my wife's issue. When I asked Dr. Ho why no treatment was recommended he falsely claimed Welch Dental suggested my wife had declined such treatment when offered. My wife was flabbergasted by this lack of truth. No such treatment was ever recommended or offered. Dr. Ho continued to defend Welch Dental as they had previously referred my wife to a periodontist for review of her gums. The tooth in question had no concerning surrounding gum issues when my wife's tooth discomfort began. Dr. Ho tried to make the case the tooth was lost due to the surrounding gums. It is my wife and my belief the tooth was lost due to an infection in the tooth due to lack of proper attention and advice of the dentist. After all, she has a mouthful of teeth not lost due to her gums. My wife's normally very kind and understanding attitude was shaken by Dr. Ho's poor demeanor and lack of professionalism. She would have respected Dr. Ho's position even though she didn't agree with it if he had expressed any degree of understanding towards her situation. I only wanted to post this review so others don't experience the same unfortunate result we did with the Welch Dental group. We will take our dental business elsewhere.