I reached out to Connected based on the quality of their reviews. I was having a problem with music…read moreplaying on our outdoor speakers. Matt was very flexible with his schedule and was able to diagnose the problem within a few minutes. He provided a good recommendation for a solution and was able to come and make the repair within a few days. He was extremely courteous, was very organized and completed the installation and repair quickly. Our system is working great for a fraction of what I thought it was going to cost. I'd highly recommend Matt and his service.

Matt came right away & knew what the problem was, did a great job!…read moreTY Matt! Barbra Gradozzi

Avoid at All Costs - Incompetent, Dangerous, and a Complete Ripoff…read more If I could give Oasis "Luxury" Smart Homes zero stars, I would. Hiring them was one of the worst decisions we've ever made. They charged an outrageous $4,000 to install 25 feet of LED strip lighting, took three months to finish what should have been a simple job, and still failed to deliver anything remotely acceptable. The "work" (if you can even call it that) was a disaster from start to finish: Unbelievable Incompetence - It took multiple failed attempts, four visits over three months, my husband repeatedly meeting with them in person, and they still couldn't get it right. The LED strip in the master bedroom failed entirely, and their so-called "experts" clearly had no idea what they were doing, from design to execution. Major Safety Hazard - Most egregiously, their botched installation could have burned down our home. After notifying Oasis we could not trust them anywhere near this project any longer, we called in a REAL lighting professional, who promptly pulled out the wiring and showed us that Oasis' garbage installation with incompatible components resulted in a melted connector inside the wall. We'd smelled the burning for some time before the LED driver blew out, thankfully protecting us and our property from an electrical fire. Shocking Lack of Professionalism - Their team spray-painted indoors without any protection, leaving a mess on our floors, broke wires in the kitchen, and generally bumbled something every visit. Communication was abysmal. Repeated requests for updates over the life of the project were ignored. Meetings with their rep, Ben, were useless because he apparently couldn't wrap his head around the design, despite being provided visual aids, and the technicians didn't even follow the agreed-upon plan. Total Waste of Time & Money - After months of frustration and thousands of dollars wasted, we were left with a non-functional, dangerous installation. And despite their catastrophic failure, they had the audacity to send us an invoice for the remainder of the $4,000. This company is a bunch of clowns and a scam and a liability. Do not trust them with your home. If you value your safety, your time, and your hard-earned money, RUN in the opposite direction. ---------------- Clarification on the response below. There was NOT "quite a bit" of additional work. It was 6ft of lighting in the kitchen, 16.9 feet of lighting in the master and the materials necessary for both. Neither of these were some wild design that your industry has never heard of. Standard LED lighting. And the master bedroom was by far the larger of the two requirements. My husband asked MULTIPLE times as this project was going off the rails to speak with you. Never heard a thing. Maybe you should have a word with your staff. ALSO - our designer called you and had a conversation with you earlier this month to let you know how wrong this has gone and ask for your help. Did we hear from you then? Nope. So spare me the story that this is news to you. As for you reaching out, my husband just now found your response to our notice of dispute of the final invoice. Well after the project ended. It's really too little too late, unfortunately. Leadership was absent through this entire ordeal on every level. A refund and "We're terribly sorry" is indeed the only right answer here. ---------------- Update as of 2/24/2025: No surprise here - Justin and his team still haven't issued the refund they promised. Instead of taking responsibility, their response to this review was to try and bury it by creating a fake 5-star rating the very next day. Rather than making things right, they're focused on damage control. This speaks volumes about how they operate. If the owner can't own up to mistakes and do right by customers, what does that say about the integrity of the business? Think twice before trusting them with your money.

DO NOT get Control4. We moved into a house that already had it and were told this company, who had…read moreset it up for the original owner, would transfer whatever was necessary over to us in a "welcome to your new home" appointment. Well, that appointment somehow grew into 3, took months, and cost $1000 for something that will never be used again. Appointments kept getting "scheduled incorrectly," taking way longer than was estimated, and then we got slapped with a bill way higher than was originally estimated. I really wish I had known something about Control4 because it's a dealer locked scam of a system, and in 2026, it's completely obsolete. Anything Control4 can do can be done by yourself using Home Assistant or other smart home systems, but you cannot do anything with Control4 without calling your dealer and paying money, even for the simplest things like adding a new device. I so dearly wish I never got involved with any of this at all.

Update: Well since I have no internet I do have cell…read moreservice because it is not connected to my Control 4 so I have time to point out to your future customers that absolutely nothing was omitted from my texts. Also you admitted to me this morning that you "lost" your receptionist and that is why you didn't respond to my texts. But go ahead and lie on yelp. That will ALWAYS help you get more business! The bigger WOW here was when I hung up the phone from you blaming me for me being frustrated with you, I then called my husband and he said he had just hung up from Roman (who is not your technician but rather the owner of the company) and he basically told my husband that he doesn't have time and to call anyone else in the valley to do the work. So we did! We look forward to someone coming tomorrow to fix this mess! Maybe the best way to get ahold of you is through a yelp review because you sure responded to that quicker than almost a month! Hahahaha We have had our control 4 system w CinemaScope which used to be Modern Home now for 2.5-3 years. The install went good and we're promised the world when meeting with Roman and he and his guys came to set up our TVs and internet. But fast forward to when you need someone to come out and fix something or you need a service call...then you have to wait 2 weeks or more to get your service completed. OR you message them and they don't even call or text back. With this last set of problems I first text them on May 4th. Then the problems have gotten worse and worse and now the whole system is not working. We try to reset, doesn't work. Then we call cox because they like to blame everything on cox, that doesn't work. Then when we are upset that it took almost a month for them to call back, they say I know you are upset and you're taking it out on me! Uuuuuhhhhhh yeah!!! I'm taking it out on you because you don't answer the phone, you don't answer texts, and then when we do finally track you down it's going to be 2 weeks before we get someone out to look at it! I have 2 businesses that I run from my home and 2 weeks is a long time to be out of business!!! Hire more people so you can live up to what you are selling people!!! DO NOT USE THIS COMPANY!!! Attached are the communications the last few times we have needed assistance. Sometimes you are communicated with and sometimes not! Use someone else that has better customer service, that doesn't put the blame on you!

So impressed with Cinemascape and their crew. We needed an A/V company to hang some large…read moreTelevisions. Found these guys by accident and thought they would never do something so small. They were very responsive, reasonably priced and super fast. They were so easy to work with that we also hired them to set up our landscape sound system. Another excellent job. Great company and communication.

Roger was very knowledgeable and did an extremely nice job on my home theater system in the house…read more Gave me the best prices on the parts and his recommendations were spot on.

I had Roger install a Sonos surround sound system and multiple TVs in my home. I explained to Roger…read morethat I am very particular with the quality of the sound so when it came to choosing the proper speakers, Roger provided me with multiple high end options that were a perfect fit for my audio taste. He did not just try to sell me on whatever speakers he had available - he took the extra step of searching for speakers with specs that would provide the optimal listening experience. He was able to set up the speakers in my home so that it's a user friendly experience, allowing me to control the sound and music in all of the different rooms. He figured out all of the wiring, installation, and wall mounting. It has been over a year and a half since he did the work, and everything still functions perfectly. I look forward to working with him on my next project very soon.

My technician was Corey, and a nicer more knowledgeable guy you cannot find. It was a real…read morepleasure working with him.

Our Control 4 system was installed over 5 years ago by Best Buy Geek Squad. I needed to get a new…read moreremote and stopped in to ask them about getting a new remote. I was told that they no longer carry or even service Control4 and suggested I get a new system they were offering. I thought I was out in the cold until I found Automated Environments. I was having difficulty with the system and did an online chat with Automated Environments who called me back within a couple hours. Kevin was familiar with Control4 and diagnosed the problem. An appointment was made three days later. Kevin is very knowledgeable and was able to solve the problem and reassured me that Control4 is not outdated and they would be able to assist in the future. I am very glad that I found this very helpful company.

I can't say enough about the quality, responsiveness and overall customer service we've…read moreexperienced! Highly recommend!

I purchased 2 new large OLED televisions, mounts, and a sound system I needed installed and old…read morelegacy equipment carried away ,and selected Audio Envision to do the work. They responded immediately to my quote request and asked a lot of questions on the type of build I needed. They sent a detailed quote which seemed fair. They sent out 2 really good technicians in Jeff and Jeff & Horacio who were very detail oriented and spent time measuring and making sure everything was lined up and configured properlyl. They even brought along a vacuum cleaner to suck out the dust created when they were cutting into the drywall. Definitely a good experience overall and I'd use them again for any media room buildout needs.

I called the owner Viktor and kindly requested a solution to the ongoing multi year challenge of…read moregetting our ring cameras working. They installed them and they have never all worked. He never even called me back. Lame

It has been almost 2 years since we bought our beautiful new house in Paradise Valley with Media…read moreInnovations technology looking after our house. We were so fortunate to have them in charge of our alarm system, media sound systems to our blinds. They are a one stop shop. The technicians are all so professional, knowledgeable and extremely helpful TJ, TK, Danny and Justin to name a few. They hired the best people and the most knowledgeable. Using the Control 4 system to operate the house is amazing. If you are looking for the best people to secure and take care of your home...look no further than Media Innovation. We love them!

They figured it out when no one else could! Impressed! I would recommend them again as they were…read moresmart and professional

My control4 system was acting weird and my speakers started to sound terrible. They came same day,…read moregave me an estimate, and had my system working perfectly in only a couple of hours. 10/10 service!

Jeff setup 3 Ring Cameras and setup our solar equipment so they have that for power. He was…read moreincredibly helpful and even made really fantastic suggestions we didn't even think of. His communication was why we went with him because he was fast and informative and local to Surprise! Now our house has the security we were looking for at a really great price. Thanks so much Alpha Integration. Definitely choose them!

Jeff is a genuine professional. He came out, provided a detailed quote. He values your time. He…read moredoes the work EXPERTLY, and takes care of business. The world needs more people like this that say what they do and then DO what they say. Very easy to give Alpha Integration a Five Star Review, and if I could, I would give them more.

Greg and his team wired up my room for a 7.2.4 home theater setup…read more I always do my homework before I hire people -- especially when the work takes place inside my home. I interviewed four different A/V companies before deciding to go with Amp A/V. From my first phone conversation with Greg, it was clear that he really thinks through the details. He asked me excellent questions that spoke to his experience across many job sites. By the day of the install my requirements had changed a little but Greg, Ryan, and Brad were able to adapt on the spot. They did a fantastic job wiring up for the home theater. After cleaning up they walked me through the finished product. I am impressed with the quality of their work, as well as their professionalism throughout the day. Most of all, there is simply a certain level of transparency and integrity that shines through every interaction with these guys. I give them my highest recommendation.

Greg and Ryan did an immaculate job wiring our two-story house with Cat 6 drops. They were able to…read moreinstall two network drops in our living room from the top floor of our house which is a feat in itself. They also moved our Coax and setup a new power outlet in our closet so we could setup an IDF in our house. Their wiring and attention to detail is remarkable. They did a thorough job testing each port and punch down. They cleaned up after they were finished and left our house spotless. I would highly recommend AMP AV for any kind of cabling project.