DO NOT BUY FROM SUNCAST! Purchased a shed, and the experience is the same as others - the product is substandard and cracked at the seams. The foundation was constructed exactly as outlined in the assembly instructions. This does not matter, because Suncast will never honor their warranty. The comapy requested a ton of photos, including photos of the foundation, specifically with a 6-foot level placed on it. We had one, but I'm sure most people don't have one of those lying around. DO NOT BUY FROM SUNCAST! read more

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Products simply do not hold up. And they will find any excuse to not honor the warranty. read more

Suncast Corporation - Sheds & Outdoor Storage Near Me - Batavia, Illinois

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Garbage products that will melt in the sun. Warranty was not honored and I will never purchase their products again.

I was gifted with a Suncast outdoor cabinet last year. I assembled it and placed it in an alcove just outside my back door entrance where it would get sun at different times during the day. In less than a Summer's time , the top of the cabinet literally melted and deformed into what now can no longer hold the front doors of the cabinet open. It's trashed. I wrote the company and sent photos and they claim it is not meant for being in the sun. Pardon me, but you even have 'Sun' in your company's name.... While the intentions of giving me a decent gift for my home, I have to say I would never purchase a Suncast item for myself. In my opinion, they aren't good products, and they do not stand behind them. Buyer beware. read more

This company pretends to offer warranty but does not stand by its product. They will dance around the phrase "not a defect" to deny you of your claim even though you prove to them the failure was due to one. Its sad that use these tactics and really tells you how dishonest they are as a company. I rather them be upfront and say their products are as is instead of leading buyers to believe to care and that you can buy with confidence. They will tout that they are USA made and that their products are quality, but where they really shine is being able to give you brilliant excuses as to how their failed products is not their fault. Don't take my word for it, read all the other reviews on here. You will see one overwhelming pattern and its that they simply will NOT stand by their product no matter what. read more

Terrible quality bough 3x6 Everett shed. Pieces didn't fit properly so roof wouldn't go on and snap down. Will have Jimmy rig it using screws and caulking to hopefully get it waterproof. Pieces weren't molded correctly so they didn't align. Won't but from this company again. read more

The Suncast Sidewinder Reel SRT125B has a defective design causing leader hose to kink and severely restrict water flow. Customer service claimed it was supposed to kink and that my water flow was fine. How could they possibly know. They wouldn't do anything. DO NOT BUY FROM THIS COMPANY. read more

Purchase the Suncast Hose Reel in April of 2025. Used it with a 50 foot hose for about 2 months before it completely fell apart. Contact Suncast warrantee service and was informed the damage was N OT covered under warrantee. Therefore expect to get 2-3 months usage before the unit completely falls apart. read more

I bougth this shed around 3 years ago, on November 2019 and after a while the front panels started to crack. They were supposed to be covered by a 10 year warranty but when I contacted the company they said they won't accept the claim because I didn't build a proper concrete foundation even when I placed my shed on a flat and level tile surface. I don't think that would have made any difference and I'm pretty sure they also know that. I'm really dissapointed with this shed and this company, so I do not recommend it at all. If you are considering this shed, try to focus on the reviews from customers that have owned it for more than 3 to 4 years, because it looks nice when assembled but it just won't last and Suncast will not do rigth by you. read more

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Bought a 7'x4' shed from Costco... The roof was too small! By a half-inch! The ONLY WAY I could get it to fit was to remove the 2 aluminum roof "rafters" and take a utility knife to one of the rear corners! I wish I'd consulted Yelp BEFORE I bought. NEVER AGAIN WILL I BUY SUNCAST! read more

My god, I wish I would have read the reviews before I purchased this Shed from Home Depot (not Home Depot's fault.) I already had one shed and wanted another, so I purchased one more, put it together and after a time the left side panel caved in at the hinge where the gas shock connects. I got in touch with Suncast to purchase the left side around $27.00. I didn't want to purchase it yet as I was going out of town and couldn't be home to get it when it arrived, but the girl said there were only 3 left and no more was going to be made. So I guess I needed to order it, NOT the shipping for a $27.00 dollar part was over $200.00. I would be careful purchasing anything from this company, unless you feel it will last as long as you need it to. read more

Bought a shed from Costco, we actually love the shed. Easy to put together, perfect for our needs The trouble started when we wanted shelving for inside. I got in the suncast website, put my shed product number in and chose some corner shelves that were listed my shed. They arrived , and they cannot be installed. There is no cutout to accommodate the metal bracket/post that holds up the roof. I called customer service , got hung up on by the system about 5 times, waitied on hold for at lease 15 minutes and had to hang up (I was at work) and then tried again in the early evening with the call back option. They called back after about 45 minutes and the lady was less than helpful "no, per our policy you will have to pay shipping and the 15$ restocking fee","no there are no other options" finally after really pushing it and asking if there was someone else I could talk to , she said a supervisor would call back the next day. To their credit, she did and offered to waive the restocking fee but not pay shipping. I reminder her several times that it was their mistake, they should pay shipping (I already paid shipping once! ). She wanted me to email her the "link" I used to purchase (their own website! ) and the product number for the shed So I did And that's where we are Waiting for a response. Anything less than "we're sorry, our mistake. I will send you a shipping label and the refund will be in your bank account" is a HUGE problem. read more

The plastic shed split open in two corners after about 4 years. The company will not cover this under warranty, so now I will have to buy a new shed, but definitely not Suncast product again! read more

Suncast Corporation - Split corner - Sheds & Outdoor Storage Near Me - Batavia, Illinois

I purchased two sheds that were supposed to be identical but ended up with one BMS4700X and one BMS4700Z. The BMS4700Z is supposed to be an improved version but it has design flaws. Do not purchase products from this company. They have zero integrity and will do whatever it takes to NOT back their products or honor their warranty. What should have taken a few hours is taking a few months because their shed has a design defect and they refuse to acknowledge it because that might cost them money. They will request hundreds, if not thousands of photos in the hopes that you will eventually give up and walk away. And just about the time I thought we were getting close to an epiphany about their flawed truss, they stopped replying to my emails and questions about how they needed the pictures, but when they did finally respond, my questions still weren't answered but they magically had a new solution to the problem, which, if I had actually done it, would have put me right back at square one with an unlevel shed. I'm having to contact the Attorney General of Virginia. Don't do this to yourself. read more

Suncast Corporation - The off-centered truss that prevents the lid from closing. - Sheds & Outdoor Storage Near Me - Batavia, Illinois

We bought a "Hose Mobile" for the backyard a year ago. It did its job just fine. It lasted about a year before the assembly where the host from the wall joins the hose mobile snapped. There's no fixing this piece of extruded plastic. I see how it happened - the hose piece that goes from the wall to the reel has no "give" to it. Fortunately, the replacement at Lowe's was just $29.98. The hose reel does a great job otherwise. The reel handle has a flip so that you can easily crank in the hose and roll it up onto the reel. It sits nicely off the ground so that there's nowhere for a snake to hide. I like it. I will be looking for a very flexible stretch of hose so that this doesn't happen again. read more

Suncast Corporation - The connector on the new reel that broke - Sheds & Outdoor Storage Near Me - Batavia, Illinois

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They seldom honor their warranty. I bought a shed from them that had a 10 year warranty. The lid is separating away from the hinge after less than 4 years. The foundation is level, everything is square but they refuse to honor their manufacturing defect. Do not choose their product because of their warranty because it's false advertising. read more

Suncast Corporation - Thin walls. Separating from lid after 3 years. Mfg defect, will not honor their 10 year warranty. Spend your hard earned money elsewhere. - Sheds & Outdoor Storage Near Me - Batavia, Illinois

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Terrible company that does not stand behind their products or warranty. I'm out a thousand dollar shed in a few years on a ten year warranty and the company will not replace one piece of the shed to fix it. Do not buy from this company. read more

We have one of their shed and w/ the sun that beats down on the corners they crack. And back in 2019 when we bought it there was no content stating it needed to be on a concrete slab so we put it on a brick slab over sand and gravel and had it level and stable. Well NOW for the SECOND time the corners in the front are cracking and they will NOT warranty it stating it needed to be on a concrete slab or wood slab. But they warrantied it the first time! Now they just want us to buy the panels and I am highly disappointed in this company. I will not recommend them to anyone ever again! I will go w/ Costco ones or another brand but these guys will NOT honor their warranty. They are finding anything possible to not replace the two parts that are cracking!! STAY AWAY FROM THIS COMPANY!! read more

On June 9, 2014, I bought two RS125 auto rewind hose reels from Costco. On January 17, 2023, the valve handle on one of the hose reels broke and I contacted Suncast to purchase a replacement part. The warranty had long expired and I fully expected to pay for the replacement part, however, I was told "we have no parts." I will never buy another Suncast product, and strongly suggest that the reader do likewise. read more

Missing parts straight out of the box! Provided proof of purchase all the way from pictures of box and receipt but they still wouldn't honor warranty! Don't waste your hard earned money on this company! read more

After a terrible initial experience with their customers service, I was given a refund.

Purchased the BMWB5000 Loveseat with storage from Home Depot and had a hard time getting it assembled base off the instruction manual. Step 4 did not work and we had to remove one of the sides of the loveseat to get it to fit properly. The Suncast website was completely unhelpful and not sure if I will even buy a Suncast product again based of my experience regarding the BMWB5000 Loveseat with storage read more

Your warranty is a scam and your products are garbage. Warranty personal do not know anything about good customer service. They make excuses and blame the customers so they don't have to warranty the product. read more

I had to replace a horizontal shed lid that was smashed by hurricane Milton. I called Suncast Customer Service for the part to learn that a $40 part would run over $200 to ship. They sent me an email with a quote that they had with a shipping service near me. The quote also had an asterisk that referenced this - Quote does not include any applicable sales tax. We ask that prior to calling us to complete the order, you reach out to a shipping company to confirm they allow pick up at this location and exactly how the order should be addressed to ensure proper delivery. - I called back and asked a rep what they mean by "addressed". The rep could not explain it any other way other than as it was written. Since I can read I realized that I was going to action the shipping myself or it wasn't going to happen. I called the the shipping company without a reference number for their quote or an address of where the item would be shipped from, I only had a shipping amount which is not helpful for finding an estimate. So I emailed Suncast and asked them what the reference number was for a quote. This question was so complicated that I had to break it down to a pre-K level. That's when I learned that their estimate was software generated for different shipping services so their was no contact/reference number with the referred shipper. At this point I lost my patience with their process which lacked instruction or guidance. So I quit on them, I wasted a couple of hours over a few days dealing with a Customer Support Model that does not support customers. Just figure it out! read more

purchased a deck box from Costco and within the first year the door hinge plunger would not hold the door open so it was very inconvenient. You need to hold it open with your head if you wanted to use two hands. At the store, it claims something like 10 year guarantee or warranty., these plungers are super cheap and when I requested other ones, I had a hassle where they wanted me to produce a receipt. I would highly recommend this company, I will buy from other brands next time, seeking higher. read more

Purchased a 60 gallon deck box Total horror show Wouldn't take anything from these folks if it was for free Insert says before returning contact us, should have been a warning read more

Customer service is horrible. Products are horrible they don't back the products. Received the serving station. DCP2000 it is not able to be put together as parts are not drilled and parts broken. The don't want to send out the replacement they want you to ship it back to them. Stay away buy from another company. read more

This is a terrible company. I tried to find a legitimate place to buy two of their retractable garden hose reels since most said "out of stock" or "discontinued" and others were suspect. I sent several emails and got their auto response that they got it but never got a return email. I tried calling them several times, often with no answer but when someone did , was transferred to customer service. I then waited up to 20 minutes on hold with no one answering. If I could give them ZERO stars I would. read more

Bought the 60 gallon storage cube. The size of the screws holding hinges together is terrible. Went and bought longer screws after the originals pulled out. Plastic casts are poor for where attachments should go. Only 1/4 inch of threaded screw goes into plastic on a hydraulic hinge product. read more

Suncast is the worst company by far. I will continue to make this known with everyone I come in contact with who attempts to buy. They absolutely do not stand behind their warranty. They make up all kinds of excuses to not replace your item. All I wanted was a lid replacement and they couldn't even do that. So then I just broke down and decided to purchase and they wanted to charge over $200 for shipping and mind you the lid was under $40. Worst company and worst customer service. Do not buy, run, their products aren't worth it. I did not purchase lid due to shipping cost. At that price I can buy a whole new deck box which is not the idea. read more

If there was an option for "0" stars that's what they'd get. Purchased a Suncast Commercial Hose Reel last spring for over $250. Still looks brand new, however, the metal crank for reeling up the hose broke in half. Spent some time on hold and with their "customer service" department if you want to call it that. All they could do for me was give me a part number and told me I should call back again sometime. Hadn't a clue when they might be getting them in or if they even would. Meanwhile I have a useless hose reel that I thought would last years. Should have read reviews before I wasted money on a now useless product. Won't buy any of their products in future. read more

SunCast sold me an outdoor storage shed that actually had the roof panel molded incorrectly and needed to be replaced. We have sent every receipt and photograph they requested 3 ( THREE ) times and they just keep running us around and playing games. We now have the roof held on with Harbor Freight zip ties. Not only have we called their 800 number numerous times and got a person that is reading a written response but emailed from home and work office. What a joke! And what a piece of garbage. REMEMBER its now held together with Harbor Freight zip ties!! ZIP TIES!!! read more

We have used Suncast for years without issue. I now have a smaller shed, that is within warranty, however Suncast will not warranty the shed. It has been put together properly, it's level and it's located in a space that will not allow over extension of the doors. The hinges started cracking and I came out to find a piece of the hinge on the ground. All the explaining and photos don't mean crap with Suncast. It's obvious this particular shed has a defect, however the representative continues to blame us. The rep is insulting and unprofessional. It's obvious this company doesn't stand by their product and warranty. After all the good years, they have burned us pretty good right now, so we will no longer be a customer. Everyone beware! The product is inferior and warranty doesn't really exist. read more

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We bought the Suncast Covington BMS8025 , the shed it self is decent, but the instructions cost us time and money the "slab dimensions are not correct, and we had to pour concrete twice. The slab dimensions are not correct 84" x 123 1/4" that is found on page 10 of the instructions, it is 4 1/2" too short , the correct dimensions should have been 7' 41/2" W x 10' 41/2", when we poured the slab it was 4 1/2 " too short, this needs to be corrected Use the 7' 41/2" W x 10' 41/2", dimensions and then you will be fine. read more

We bought 4 sheds and one of them was missing the door latch at the bottom of the front door. We called up the main number and were treated well on the phone. They sent out a replacement part right away. We are happy with the quality of the product and their customer service. I recommend them and would buy their products again. read more

This hose reel I have is going to be returned to Walmart It only works haft the time even after the battery is charged I have asked and was sent another battery and charger it did not help at all Paul R Slane read more

I bought the small deck box the screwsarent long wnough and the first time the lid opened the screws pulled This box is junk dont buy it customer service is terrible They did offer to replace the lid which will not fix the problem read more

Below is the email I received from this company: Thank you for contacting Suncast, We are sorry to hear you are experiencing concerns with your unit. Suncast takes great pride in providing our customers great service and products. We will like to resolve your concern, please provide pictures of the unit, pictures of the area of concern and a copy of your dated sales receipt. Once received we will evaluate and take corrective action. We look forward to resolving your concern. Thank you, There is no name mentioned in this email, as was stated in a previous review and my biggest complain, no apology for hanging up on me before I could finish saying what the problem was. I have returned the unit and received a full refund. I will not buy from this company again. read more

OK, major contributor to the company: purchased all three shelving units: Loft, side mount shelves and bracket / hanger side mounted unit. And a BMS 7775 Alpine Shed to mount them on to. About $1,800 in all, plus $400 for the bullet proof foundation for the shed to sit on. Other reviews said, foundation must be perfectly flat and solid or doors on shed will not shut. I had some issues with the bracket / hanger unit and requested replacement parts: three vertical mounting assemblies that are screwed to the shed sides (they were bent & bowed from shipment) and my bad, broke a horizontal hanger trying to use the defective vertical units. So I requested replacements and even offered to pay for the parts. I have cut and pasted their reply. Dear Patrick, Thank you for contacting Suncast. Unfortunately, we do not have individual parts in stock. Sorry for the inconvenience. Thank you for choosing Suncast. Sincerely, Suncast Corporation Nice, well I love you too. So, a warning for others out there. I'll take the parts to a welding shop and have them repaired. Nice shed, bad service ... really, no replacement parts!!!!! read more

I purchased a 134 gallon deck box by Suncast at my local Lowe's ...This was the worst product that I ever purchased! I bought it on 6/30/20 ... picked it up on 7/1/20 and assembled it on 7/3/20. Within a week the screws began popping out still in 3 days they were all out on one side. I tried numerous times to their customer service number but you can't get through. I completed a customer service complaint on their website with pictures around 7/7/20 and no one has ever even reached out to me. I wish I could attach pictures here .... their product is not a quality item not worth 5 cents let alone the $150+ that I paid for it ... total waste of money not a company, As indicated by their lack of response, that they are not reliable or company who stands behind their products! read more