If I could give 0 stars I would.
To update my post earlier today (below).
Verna (Mgr) is RUDE & UNPROFESSIONAL! She did apologize for not calling last week as she was supposed to, I'll give her that but that's all.
She asked why I waited almost a month to let them know I got heat rash. I began to explain when she CUT ME OFF & kept repeating SEVERAL times that I waited, most businesses don't have a return policy after 30 days & there's nothing she can do. It is not necessary to cut me off & repeat yourself 3x in a row.
I purchased a 2mo pkg about 1mo before the wedding. I made Katie aware several times on phone & in person about my concerns of possible heat rash. She kept saying I should be OK. When I got heat rash, I did not want to tan w/ the bulbs again. I waited a few days before the wedding to get a spray tan. The pkg cost more than a single bubl tan & spray tan. All I'm asking for is a refund of the difference, not a full refund, just the difference. I feel I'm being reasonable since I had a bad reaction to the bulbs & the spray was uneven.
Verna said Katie is no longer there & if she helped me she would've never put me in the bulbs. It shouldn't matter who helped me. Everyone should be well trained. Verna was absolutely unwilling to be helpful.
If she wants to get technical my 1st tan was Aug 7 & 2nd on Sep 7 - not past 30 days!
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I don't tan well. I burn & get heat rash. But I needed to get some color since I was in my BFF's wedding. I called a few places to get pricing as this was obviously my 1st time tanning.
I decided to go to Sun Trenz because they had 4.5 stars on Yelp & was offering a special ($25 for $40). When I called, I made sure to let Katie know that I'm prone to getting heat rash. She let me know that a stand-up is better than a bed & that I can go in for a shorter time than normal to see how it goes.
When I came to Sun Trenz, Katie was super nice. She answered all my questions, explained the different lotions & how to work the stand-up tanner. I was only in there for 5 mins (normal for 1st time is 6-7 mins). I didn't feel like I was burned so I wasn't worried about heat rash. Katie said that she & 2 other people work there, I believe she said the Manager & the Owner. If she wasn't there, then it would be 1 of the other 2 ppl.
Well, the next day, I had heat rash that lasted 2 weeks. Not as itchy as normal but lasted much longer. So I was no longer interested in using the bulbs but wanted to try a spray tan instead (I was leery of getting a spray tan in the 1st place because I was really scared of turning orange).
I returned a few weeks after my 1st visit and spoke w/ a woman whose name started with an M. I waited until she got off the phone, then I explained the heat rash situation & asked if I can convert my pkg over to spray tanning. She said there wasn't anything she could do & would have to call the Owner. She said the Owner would be in at 4pm the next day & I could call or come back then. I asked if I can just get a refund then & again, there wasn't anything she could do.
I asked if she would be able to call the Owner now while I was there but she said that she just tried to call but he didn't answer. She was obviously just on the phone w/ a customer (or potential) & notthe Owner. She really could have tried calling again.
Anyway, I assumed that "M" was the Manager since Katie said she, the Manager & the Owner are the only ones that work there. I thought, as a Manager, why can't you do anything? Regardless, if she was a Manager or not, they should be trained on how to handle all situations. It's not good customer srvc to be told "I can't do anything. I'll have to call the Mgr. You can come back or call tomorrow" etc.
I had no choice but to leave. An hour later, "M" called me to let me know she had left a message for the Owner & would call me back if she hears something. "M" called me back again & said that I would be able to come back in for 1 spray tan. The 1 tanning session & 1 spray tan was cheaper than the total I paid for a 2-mo tanning pkg. I asked her about the difference. She said that the Owner would call me on Fri to discuss that (the conversation took place on a Wed).
I came back in a few hours later to get the spray tan. The person who was there was friendly & gave me pointers on what to do during & after the spray tan. She said if anything were to go wrong, it would be in the next 4 hours. I went home right away, inspected my skin & saw a few streaks. I called immediately & she told me I could just rub it to blend in. I did just that & inspected my skin again; everything seemed to be even. After 4 hours, I went to bed only to wake up to find the color in between my lower legs seemed to have rubbed off. I also had streaks in my skin where I had inspected before going to bed. The spray tan sucked.
It is now Mon & I still haven't gotten a call from the Owner or Mgr. read more