From start to finish my experience with Sun Trade Windows was completely awful and unacceptable from a so called "reputable" company. After ordering my windows in April I was given a time scale to allow for them to be delivered. At the end of this period of time I still had not heard from the company and contacted them myself (the first of many times chasing them up) to be told the windows would be in that week to which I replied what happens next? The man on the phone said I could book an appointment there and then for fitting which I did for the following Saturday. I did not hear anything from the company before this, not even knowing a time when the men were coming to fit my windows. The shop is closed on a Saturday for phone calls so I contacted the ceo of the company as he was the only contact that I had. Not long after this phone call I received a call from the manager of the company screaming down the phone at me for contacting his boss, clearly embarrassed that he had been caught out for being unprofessional and not carrying his job role out effectively. Anyway, I accepted his apology for the way he had spoken to me, as everyone has their days and the men came to fit my windows at around 11 that Saturday. The windows were done however they did leave damage to my wall and failed to remove the rubbish from my property. I daren't contact the previous man about this as I was anxious about how he would respond to me after previous calls. I just accepted this and moved on. sun trades payment policy is to pay 50% before and 50% after. I paid the first 50% but did not hear from the company about the second 50% so left it to hear from him. It is now august and I have only just heard from the company. The same rude man text me about making payment so I politely said about the rubbish and damage to my property to which he replied just as rudely as the first time! I am so shocked that a company manager can have so little social skills and lack of ability to be polite to a customer! I have been so anxious about his attitude I haven't wanted to deal with this company. I contacted the CEO again and am waiting to make payment with another member of staff from the company, here's to hoping he's not so rude! I will not be using this company ever again!! read more